Furniture Village - Bristol Reviews 

Jan was very patient Good product knowledge.

Good selection at showroom in Bristol, salesman was very helpful and eventual delivery went vey smoothly. Overall very pleased .

Clean and spacious around furniture. My sales consultant Natalie Pelton was very patient, friendly, knowledgeable and helpful.
Good quality furniture, lots of colours and fabrics to choose from, and great sale prices.

The delivery of my couches went very smoothly, the two guys Kris and Sancho went above and beyond as they had to carry the couches a bit further than expected, very friendly and helpful.

Charlie at the Cribbs causeway store was incredible.
She is highly knowledgeable, friendly, and always going the extra mile for the customer. Nothing is too much trouble for her.
This truly shaped our experience, I will continue to recommend furniture village.

Met at the door, and directed to upstairs department, Met by Jack, showed the 2 items, paid deposit explained to us what happened. Used this store before, always clean and tidy.

Judging by all the one star reviews, it looks like FV is going down the tubes. Cannot see my one star review written a few weeks ago. Four attempts at delivering the correct bed base and 9 plus weeks later still not correct. Kieran from Customer Satisfaction Dept ( they cannot help but it sounds good) wanted more details but he never got back. Apparently the guarantee isnt worth having when put to the test. No one seems to know anything, help with anything, or solve a perpetual problem. FV lady phoned me yesterday 24/8/26 when it became clear she didnt really know why she was phoning me. I asked, was it Kieran. She replied, I dont know but it was a man, it might have been. Just wanted to know if I would be able to take a phone call. It feels like a comedy act.

I ordered a settee and left a deposit and was arranging interest free credit. Was told an email and phone call would follow as they had a problem arranging the finance. I left it with them. No follow up Monday. The finance company emailed notification that it has been cancelled on Tuesday. I phoned the store and had to leave my details so they could ring me back. I had a call from another sales person who could really not help, but gave me the finance companies number. I rang them to be told it was cancelled by the store. I rang back and had to leave more details so I tried the online telephone number. Lola was great and put me through to someone in Bristol who sounded like he could help. He explained they had just reverted to a cash sale. I said that this is not what I had asked for and that James had given me different options. The lien went dead. Now I have paid for a sofa but not been oked for their finance deal and have no one who is following through. Very frustrated and upset at this point. So no cannot recommend.

Steve was very helpful, answered all our questions and gave us space to think. Thank you Steve very cool

Excellent service from initial phone call to store visit.Staff knowledge and information given to my wife and I was very reassuring.

Rang to confirm if dining chairs were already assembled and Joe dealt with the call very professionally, giving me answers to all my questions.
He ran through options and we purchased 4 dining chairs over the phone - thank you.

My experience at Furniture Village, Bristol, was great because of the fantastic customer service I received. Samuel was brilliant. His knowledge was really good and he made the experience easy and explained things really well. He was so impressive!

The company offers a wide range of beds and mattresses. Having them in-store makes it easier to make a decision about which furniture to potentially choose. The details listed about each individual item is great also as it provides the information that is helpful upon making any decisions.

We were really happy with the service we had, the staff were very friendly they didn’t pressure us at all so when we saw what we wanted they were really helpful & made it easy to order what we wanted.

James Welsh was really friendly,helpful and gave us great customer service.
All the staff were very friendly and not pushy or intrusive as we found in other large chain stores.
We will certainly be using this company again in the future.

First visit to view lounge furniture & dining room. After looking at loads of different dining tables & chairs we decided on one, took a while as there’s plenty of choices. Went downstairs to check out sofas and found what we were looking for quite quickly. Order both the sofa & dining table then came across a coffee table so ordered as well. Delivery time sorted so now I have to redecorate and wait for the new furniture to be delivered. Great shop along with no pressure sales team. Can highly recommend especially as they had a sale on do saved some money.

Sales assistant was helpful but as we attempted to purchase he said he would be back in 5 mins and left us with a coffee but was gone with another customer for about an hour we eventually found someone else to help us but we were about to walk out of the shop without buying the product kept us there but the experience was very disappointing!

Amazing service. Special thanks to Jak for helping us out.

We haven't yet taken delivery of our mattress so I can't comment on the product itself but the customer service from Furniture Village has been more than excellent

Great service from start to finish special mention to Charlie who served us in the Bristol store, she was excellent in all areas.
The two men who delivered were polite and friendly and managed to fit the sofa through a very tight space to get it in to my living room .

Purchased leather sofa, which I believed after trying in the shop, would be suitable for my needs. The sofa I received is firm & uncomfortable. The leather is sagging where I sit, which is common, but the underneath is still like a brick. Plus the back cushions are misaligned & not straight. Should've been more persistent last year, as did go back to shop twice. I guess once they have your money they're not bothered? Shame as I 'believed' I was buying from a reputable company; seems they're all the same. Had a better sofa from DFS!