Five Star Service today from Dany and Mark from Furniture Village. From the day I ordered my new Settee, Armchair and Footstall to the delivery date today, the communication has been first class... See more
Location
Switch locationKingstanding Retail Park, Kingstanding Way, TN2 3UP Tunbridge Wells, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A great service from the Furniture Village delivery team this morning. I was kept updated with the progress of my delivery & it arrived on time. The two man team of John & Karol did a fantasti... See more
My Sofa arrived yesterday, it arrived when it was supposed to. The guys that assembled it were very professional, they laid down sheets over the carpet and wore shoe covers to minimise any mess. I’m... See more
As always Mark and Colin from furniture village were brilliant. They were courteous, polite and professional. They arrived quickly reminded me of the instructions regarding my new furniture. The del... See more
Company details
Contact info
Kingstanding Retail Park, Kingstanding Way, TN2 3UP, Tunbridge Wells, Kent, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient and polite specialists
Table delivered
Mark and Colin were very friendly and they delivered and built our table quickly and efficiently
Mark and Colin done a great job…
Mark and Colin done a great job delivering and putting together my new sofa today , having to carry it up 2 flights of stairs and was still smiling .
Great service by friendly and helpful…
Great service by friendly and helpful men. Floor and feet covered. Quick to put bed together and packaging removed. Full demonstration on how to take trundle out and use.
Easy Sideboard Procurement
Having seen a similar sideboard in the store I was reasonably happy to order online. Delivery was quick as it was already available in the warehouse. Communication throughout the process up to delivery was very good. Shaun and Matt cheerfully carried the sideboard to its final location.
We were informed every step of the way…
We were informed every step of the way with regard to delivery timings.
John and Rich, our delivery guys, were friendly, respectful of our property and assembled our dining table and chairs quickly and left making sure we were happy and took all the packaging with them!
Love our new table and chairs with regard to quality and comfort.
Would definitely recommend Furniture Village
Shaun & Matt were very polite
Shaun & Matt were very polite, efficient & helpful! Thank you for your great service.
Sofa delivery
Brenya and Seth arrived promptly and were very friendly. They planned the delivery of the settees into the room. They moved the furniture quickly and with careful consideration. They cleared up at the end and showed us how to recline .
A quick and efficient delivery first thing in the morning.
Great delivery by Shaun and Matt
John and Rich did a very good job
John and Rich were polite, considerate of our property, prompt and efficient. A very good delivery and construction experience. Thanks.
From Colin & Simon delivering man
From Colin & Simon delivering man, Excellent service, on time , happy to use it again
Our delivery team were excellent
Our delivery team, Colin and Simon, were excellent. Strong, clean and careful, they quickly brought the furniture to its resting position, set it up for us and made sure that everything was cleared away and restored to its original place. I can’t praise them enough for their timely and skilful service.
Colin and Simon delivery team
Colin and Simon excellent and professional throughout. A credit to the furniture village team
Steve P and Ben A delivered our…
Steve P and Ben A delivered our mattress. They were professional, friendly and explained everything clearly.
Relatively quick delivery
Relatively quick delivery. Efficient assembly of new dining table by Colin and Simon, who also cleared all packaging.
We were told we would be given a 3 hour…
We were told we would be given a 3 hour time slot. Text came through at 7am day of delivery stating 7am -10am (we weren’t told it could start at 7am)
Next text arrived a few mins later with 7.30am & 7.45am time slot.
Drivers arrived and then loudly said good morning in a residential road - lovely, thanks.
Other than that the guys were good and got on quietly assembling the sofas.
Anthony & Steve A just need to understand it’s NOT ok to be vocal before 8am on any street!
The delivery men
The delivery men. Steve P and Ben A were great. Clean. Tidy and did a great job.
I would say however that getting the delivery slot so late in the day is not so great. It makes it rather difficult to organise your day.
Quick response
Quick response, hopefully dealt with the other end once details are passed on.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







