Looking for our first furniture was made easy by the help of Sheik Hussain. He made the whole process very comfortable for us. He gave us all the information that we needed that is easy to understand.... See more
Location
Switch location3 James Bennett Avenue, Ransomes Way, Futura Park, IP3 9SR Ipswich, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service by a great sales consultant Rachael in the Ipswich store. We wanted to order 2 power recliner chairs and had some idea, but Rachael enabled us to look at great alternative that was just... See more
Wow is all I can say. When we walked into Furniture Village we were approached by a very professional salesman called Chris. As we were going to be purchasing a number of items. For the bedroom, sit... See more
We were mattress shopping - a dreaded job! Always overwhelming. But not this time. Our Sales Consultant (Rachael Burrows) encouraged us to try all options to see what suited us, whilst enjoyin... See more
Company details
Contact info
3 James Bennett Avenue, Ransomes Way, Futura Park, IP3 9SR, Ipswich, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a mattress bed and wardrobe from…
Bought a mattress bed and wardrobe from the Ipswich store. Craig was great, patient and clear. There was an admin error with our payment term but the team were accommodating in sorting it out. Mistakes happen but can’t fault them.
Only down side is it’s a 13 week lead time for the wardrobe.
New Bed
I visited the store in Ipswich as I urgently needed a new bed.
I was served by a lovely man named Chris who was great. Chris was really professional and kind, listening to my concerns etc. He guided me to my chosen bed - which I can't wait to sleep on!
Thank you very much for all your help Chris. I will definitely recommend Furniture Village in future to friends and family. 10/10 .
Kindest Regards
Debbie Featherstone
Lovely service from racheal at Ipswich
Lovely service from racheal at Ipswich, very knowledgeable
Had a laugh in the process and made it a relaxed experience
I visited the Ipswich store today
I visited the Ipswich store today. Craig was very helpful, friendly and accommodating.
The very nice salesman was pleasant and…
The very nice salesman was pleasant and helpful.
Very friendly and helpful staff Craig…
Very friendly and helpful staff Craig that sold the bed to us. Very happy.
Fantastic customer service from Craig…
Fantastic customer service from Craig very welcoming and kind.
Great store not pushy really helpful…
Great store not pushy really helpful would highly recommend thanks Craig
When deciding on the best sofa
When deciding on the best sofa; for the space that it needs to occupy, the quality and cost I found the process of procurement to be very transparent and straight forward. The salesperson was very informative regarding sofas which enabled us to make the best decision. Thank you.
We ordered the perfect oak table
We were looking for an oak table, liked the looks of several in the store but couldn’t see exactly what we’d like. Sheikh came to our rescue by telling us we could mix and match oak finishes, table edges and leg styles. He helped us reorganise the store as he measured distances between legs and we experimented sitting at tables. He was unobtrusively very helpful, gave us a great price and assured us delivery would include assembly of what will be a heavy table. Deciding not to prevaricate we ordered a table which was straightforward. Sheikh was very helpful, friendly and professional and we’re looking forward to receiving the table in about five weeks. Thanks Sheikh and Furniture Village.
Very professional and helpful staff
Very professional and helpful staff. Chris helped us to choose our dinning table and chairs
Brilliant service lots of patience…
Brilliant service lots of patience would highly recommend especially Craig thanks again
Sheikh Hussian was very helpful is…
Sheikh Hussian was very helpful is showed the type of of mattress we were after 5 star service thanks
Good customer service…
Good customer service and lovely selection all-round. Also the quality of what we chose is very good, prices a little hight but it makes sense.
Excellent service
Excellent service from Rachael. Really helpful. Very friendly.
Excellent company to purchase from!
Company excellent as always. Purchased bed from Ipswich Branch where we were served by Craig, who was knowledgeable and very helpful. Bed delivered on time as advised by phone call. Two delivery men were also excellent and took extreme care of our walls and furnishings ensuring everything protected.
Couldn’t fault the whole process.
Excellent customer service from start to finish.
Really liked the layout of the shop and was greeted by friendly staff. We needed to look at a settee and dining chairs and found a good range of both that suited our needs. Keith Shepherd helped us with the sizing and colours and was very patient whilst we were trying to decide what was going to be best. Keith moved different dining chairs next to each other so we could easily see the difference between them. We also needed a rug and Keith helped us with this too. I would definitely recommend this company and salesman.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







