Furniture Village - Leeds Reviews 

2,229
TrustScore 4.5 out of 5

4.6

West Yorkshire Retail Park, Birstall, WF17 9AD Leeds, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I found just what I needed, the sales man Mike was excellent! He answered all my questions patiently and explained the different options that helped me make a decision. Its a really good store with l... See more

Rated 5 out of 5 stars

Waseem at the Leeds store was really friendly and helpful, and clearly explained to us the options for delivery time scales and all of the ways we could care for our new sofas. We are really excited t... See more

Rated 5 out of 5 stars

We found the instore visit to be relaxed, informative and efficient. we were able to arrange delivery that fitted in with our personal availability. Delivery was on the day requested and done very ef... See more

Rated 5 out of 5 stars

It was lovely speaking with Mike at the store . He showed us around the store at available options for our needs . We didn't decide on the day but went back the next day and chose our dream sofa. Mi... See more


Company details


Contact info

  • West Yorkshire Retail Park, Birstall, WF17 9AD, Leeds, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,229)

66,878 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found just what I needed- Great store

I found just what I needed, the sales man Mike was excellent! He answered all my questions patiently and explained the different options that helped me make a decision. Its a really good store with lots of affordable options.

August 26, 2026
Rated 5 out of 5 stars

Great service

We found the instore visit to be relaxed, informative and efficient. we were able to arrange delivery that fitted in with our personal availability.
Delivery was on the day requested and done very efficiently. Full marks to the salesman and Shaun and Scott who delivered and assembled the suite.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great in store experience in Leeds

Waseem at the Leeds store was really friendly and helpful, and clearly explained to us the options for delivery time scales and all of the ways we could care for our new sofas. We are really excited to receive our new sofas and the in store experience was great! When I then had a question after getting home, I received a response via phone very quickly.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Aamir was great

Aamir was great. He helped us with our decision and very knowledgable and in now way did we feel pushed to buy. Aamir's help and advice helped us to choose a lovely dinning room table and chairs.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Nice sales staff

Nice sales staff, not pushy, left us to look about at our own leisure then were there to sort everything out when we needed help

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely exprience

It was lovely speaking with Mike at the store . He showed us around the store at available options for our needs . We didn't decide on the day but went back the next day and chose our dream sofa. Mike was very helpful and helped answer our questions and was professional all through .Lovely experience .

July 31, 2026
Unprompted review
Rated 2 out of 5 stars

Rather disappointing experience.

Rather disappointing experience.
First of all, it took 16 weeks to have a wardrobe delivered and installed. Contract said 11-13 weeks.
Secondly, it is not the colour we have been showed in the shop. It came as gray. It should have been beige/champagne coloured (Sahara).
Thirdly- quality is not as presented, very loose back that's moving with light touch so my husband had to do some extra fixing.
Overall, for the price we paid (1500 pounds), it is not worth the money.

August 13, 2026
Unprompted review
Furniture Village - Leeds logo

Reply from Furniture Village - Leeds

Good Afternoon, I am so sorry to hear about the issues you are experiencing with your wardrobe. I would like to look into this for you. To enable me to do so please can you send a copy of your review along with your name, address and 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards Kieran

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look