Furniture Village - Orpington Reviews 

Leigh was amazing! As soon as my partner and I walked into the store, we explored Furniture Village's sofa options whilst being greeted by Leigh. We came in with the intention of looking and only buying, if there was a sofa for us. Long and behold, with the help of Leigh, we managed to find one that met all of our needs and the rest was history. Thank you so much, Leigh and the team at Orpington!

Great experience in furniture village didn’t feel pressured as I have in other stores which was really refreshing. The guy who I spoke to was really helpful and knowledgeable he offered other optional services which I didn’t need and he accepted. Great price on the sofa I chose. I would highly recommend Orpington store and the young man who assisted me.

From start to finish excellent service, our sales advisor was very knowledgeable, listened to our requirements and provided different options. The delivery drivers were professional, courteous, Respected our property and made sure we were happy with everything.

Great sales people

The Salesman Leigh, is what made that extra difference. Having discussed our requirements with him on the Sunday and taking on board his advice (how often do you purchase a new bed!) we made the journey back to the beautiful showroom the next day, Monday, and completed the purchase taking in to account Leigh’s professional knowledge.

Helpful but not pushy sales person

Cancelled order but refused to consider refunding deposit. I asked if they could contact the manufacturer to see whether item was in production but refused request. I have in the past purchased many products from Furniture Village but will not do so in the future. Very disappointed with attitude.

Excellent customer service from Leigh. Explained everything really well and answered a lot of questions we had. Very surprised with how quick delivery could be and that our new bed would be assembled as part of the service which you don’t get elsewhere.

A very helpful assistant who took us to the lift when she noticed my husband was walking with a stick

We had a great experience. Steve at Orpington was extremely helpful and knowledgeable

Leigh was extremely helpful

Customer relation is excellent
Prompt delivery too and time keeping

I had a really great experience thanks to Michael at furniture village. He was really kind, helpful and patient and I found exactly what I was looking for.

I never felt rushed and he made the whole process smooth and stress free. I really appreciate the great service and would definitely recommend to others.

Very happy with Clare, she was very helpful and polite and explained everything

We popped into your Orpington store to have a look at the range of beds. We were greeted by Leigh and he showed us some ranges and offered good advice on different mattresses. He was very knowledgeable and helped us with all the variables. I thought choosing a mattress was going to be a difficult process but I was really surprised and impressed with the service. Thank you Leigh for your help.

We bought our first home in October, so we started shipping around for furniture. We came across Furniture Village in Orpington and I was immediately impressed with their 0% APR for 3 years. We were met by Abbey who was very helpful in showing us around and provided a personal touch with our experience. We had a rough idea of what we wanted, but couldn’t decide on the day, so Abbey arranged for the Interior Designer (Sarah) to visit our home.

Sarah was absolutely lovely and managed to send us a 3D version of what our home would look like with all the furniture. We were both happy and decided to move forward and we met Sarah at the store the following week. However, the recommended table was quite costly, so we opted for an alternative, the large Crete extendable dining table since it fit the specifications originally provided. There was also a matching Crete sideboard which went with it and we asked Abbey if it could fit a microwave in it and she confirmed that it could and we could easily ask the delivery team to, so we decided to add the sideboard to the order. We also ordered the genius leather recliner sofas too. Abbey made us aware that we can make changes within two days of placing the order, but after that we won’t be able to.

The very next day we thought we made a mistake with the sofa colour and wanted to change it. Abbey then said we can change it, but it will cost £200. This was very much a surprise since it hadn’t even been 24 hours, but we would be charged such a huge fee to amend. We still decided to proceed.

Delivery day 1 - the Crete dining table, chairs and sideboard were delivered on Tuesday 2nd December. I asked the delivery team if they could adapt the sideboard to fit a microwave and they said it’s impossible to do so since the unit is fitted. There was also a crack on the marble table which the delivery driver made note of.

I called FV and asked about the crack. They offered me £100 as compensation… this is a brand new table that costs almost £1000 mind you! I immediately rejected and asked for a replacement. They managed to get this sorted within two weeks. When I asked about the sideboard, they said that wasn’t their department and I would have to speak to the store. I managed to eventually speak to Abbey after many attempts and her advice was to forcibly push the shelves out of place for more space.
When it got escalated it to the manager (Iain), here is what he had to say: “Regarding the sideboard – I have to say it is a strange situation, an average microwave would not fit inside any of our sideboards, the depth certainly wouldn’t take it, the weight of the microwave would also exceed the limit of what 4 small shelf pins are designed to take – sideboards are usually for storing plates, glasses etc
Abbey wouldn’t know the size of your microwave and you would have been able to check against the dimensions of the sideboard, and she wouldn’t know the weight of it either so I cannot see how she could agree this is possible
I do not feel this is an error on our part so I cannot agree that we should take back the sideboard on this basis.”

So Abbey was not aware of the size of our microwave, but was still confident enough to assure us that a microwave could fit… There has been a complete lack of responsibility or any type of investigation to see how we were misled.

Delivery day 2
The sofas were delivered on Saturday 17th Jan. but when they arrived, they couldn’t get them through the front door, so they had to take them back to the warehouse. I was very shocked by this too because what was the purpose of the interior designer if some of the items can’t even fit inside the house??? One of the delivery drivers gave me details for Sofa Access and we had to pay them £320 to dismantle and reassemble the sofas in our home.

So long story short, Furniture Village will use sales tactics to ensure you buy their products. When things go wrong (because they definitely will) there is no accountability on their side and you will be out of pocket. I would not recommend them at all (specifically the Orpington branch) and strongly suggest you look elsewhere for your furniture.

Really helpful salesman. Good range of products

The Gabriel from customer care team was able to resolve the issue. He demonstrated Excellent customer service skills. Thanks.