Furniture Village - Poole Reviews 

Sharon was an excellent friendly member of the store, got a great deal on a mattress was lovely.

Sharon was so helpful, providing alternate samples for chair fabrics and pointing out different features of the dining tables. Very courteous and helpful - she even honoured our discount code.

Staff always very knowledgeable and make the experience a pleasure

We needed to oder another coule of dining chairs to go with the dinning set we had already bought, the salesman was extremely helpful to make sure we had the same as before

What a wonderful, professional member of staff who helped us right through the experience. Andy understood my issues and helped us narrow down what was of interest and we can’t wait to receive our furniture in the near future. Well done Andy you were a treasure.

Very friendly staff . Very accommodating.

Spoke to Dan, whom I had spoke to earlier by phone regarding a lamp.
Called into store, ordered lamp and discussed replacing mattresses.
Polite, not pushy.

I spoke to Paige today in the customer care service team and I can honestly say how pleasantly surprised I was by her efficiency knowledge and kindness. To be totally honest, when I have purchased items from Furniture Village Poole, all of the staff have been very friendly, very helpful, very knowledgeable and I will not hesitate to look at their furniture first the next time I need something. Thank you so much, I will definitely recommend your store to my friends and family.

Staff where very helpful did not pressure use had a nice coffee

Good experience allowed to move chairs around to see if they fitted suited the table we chose. Salesman Dan very helpful not pushy...

Friendly inviting staff without pressure

Bed and mattress sold is not fit for purposed. Mattress already indented after 11 nights (not a heavy person at 76 Kg). Will cause ridge is the middle. Sides of the mattress are weak all seemed ok in the store. Customer service is terrible and I've been sent round in circles between the Product Aftercare and the store multiple times. Their store phone line menu is terrible and doesn’t indicate an option to speak with the store. During purchase, the store advised 7-10 days for delivery, but paperwork order confirmation stated 4-6 weeks, and it was delivered just short of 3 weeks. The website does not have customer reviews for products, so you can't trust real life opinions and experiences to see that others also suffer with this product. Sorry, but never again and I won't be recommending Furniture Village to anyone.

Salesman very helpful during my visit. A. Very comfortable experience during the whole process of purchasing a bed.🛌

Leo was very knowledgeable and helpful, a pleasure to do business with.
We purchased an Avorio 2 Door Display Unit and Avorio Pop-Up Extending Dining Table.
Beautiful!

No problem with salesman until we were ready. Friendly service with the obvious knowledge. Happy with a speedy service.

Friendly service

Friendly, helpful staff n sales manager was instrumental in helping us find what we wanted

Chris was amazing

Friendly atmosphere and staff. No pressure to purchase anything. Free tea/coffee and cookies is always a bonus.
Leo deserves a mention for being particularly patient, nothing was too much trouble for him. he provided quotes for different layouts and fabrics and we were able to take a book of colour samples home for a small deposit to get exactly what we wanted. He explained everything slowly and clearly. Thank you