Dragos helped us in store today and was extremely helpful. Spent lots of time helping decide on different options moving chairs to see around the table and then helping in all options for sofas. Ver... See more
Location
Switch locationGallows Corner Retail Park, Colchester Road, RM3 0AD Romford, GB
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See what reviewers are saying
Really happy with my experience with Furniture Village. I purchased the Manual End Ottoman Divan Set from the Gallows Corner store, where Dragos, the Sales Manager, was extremely helpful and too... See more
I just ordered a dining table and chairs from the Romford store. Swarn Marwaha assisted in answering questions and provided great customer service. He helped bring over chairs we had previously purc... See more
Amazing experience, this is what shopping for furniture ia all about. Very genuine and authentic sales person in Ahsan. Very friendly polite and professional, removed all obstacles in our way to get... See more
Company details
Contact info
Gallows Corner Retail Park, Colchester Road, RM3 0AD, Romford, United Kingdom
4.7
Excellent
1K reviews
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It was a very good experience.
It was a good experience.
Swarn Marwah at furniture village Romford is professional and very helpful. He was very patient with our purchase
August 24, 2026
Unprompted review
Very helpful and polite
Kam was very helpful (and very patient as we looked at various fabric options) and made sure we had coffee as we tried the various sofas. He was quite happy for us to look at a competitors store before coming back!
August 20, 2026
Unprompted review
Ahsan knowledge and information
Staff and service of Ahsan looked after us well and was very informative, and understood all my requirements and I got a sofa according to all my requirements
August 23, 2026
Unprompted review
I been there to purchase TV unit and…
I been there to purchase TV unit and wardrobe. I have been served by Salim very nicely. He showed me all the options and explained me with detailed. Very happy for the service.
Thank you so much. ! I will suggest to go to this store. Will come back definitely.
August 23, 2026
Unprompted review
We had Salim help us today.
We had Salim help us today.
We purchased a bed and a mattress.
Excellent customer service. Polite and very helpful. I’d definitely be back and ask specifically for Salim.
August 23, 2026
Unprompted review
Dragos is the best
Dragos has been amazing throughout our whole process. Best customer service ever. Look for Dragos.
August 22, 2026
Unprompted review
Best furniture purchase experience we have had
A very in depth assistance provided from Kam. Very good knowledge on everything we viewed on beds and sofas and attentive in our needs as new buyers. Didn’t feel rushed or pressured into viewing or making any decisions. Also offered a hot drink which was a nice bonus. All round very happy with the service we received and our bed purchase.
August 19, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Didn’t get the delivery on time
Didn’t get the delivery on time. They changed the delivery schedule 3 times. Worse customer service I’ve ever had with furniture village. I had to cancel family gathering because I didn’t get the delivery on time.
July 30, 2026
Unprompted review
Reply from Furniture Village - Romford
Good morning, I’m very sorry to hear about the repeated changes to your delivery and the impact this had on your plans. I completely understand how frustrating and disappointing this must have been.
To enable me to investigate this for you, please email a copy of your review, along with your full name, address and order number, to myexperience@furniturevillage.co.uk.Kind regards, Gabriel
Dona from customer after sales service…
Dona from customer after sales service was veey helpful and explained what needs to be done .
August 18, 2026
Unprompted review
Mr Swan Marwaha was such a great sales…
Mr Swan Marwaha was such a great sales man, he took his time to explain and talk us through put choice and the if the size of would fit perfectly. Amazing customer service 👏
August 17, 2026
Unprompted review
Salim Hasnat was very helpful
Salim Hasnat was very helpful, knowledgeable and provided us with an excellent experience buying a mattress and bedframe. Thank you!
August 15, 2026
Unprompted review
Great customer service from Nicola!
I had come in for a sofa Monday just gone, at the furniture village store in romford. And was tended to by an absolute gem of a lady... She was polite, professional and got straight to the point. Couldn't have asked for a better service! Thank you Nicola! - up her wage £££.
August 10, 2026
Unprompted review
Dragos was a lovely sales person great…
Dragos was a lovely sales person great customer service
August 9, 2026
Unprompted review
Helpful and friendly advice from DRAGAN…
Helpful and friendly advice from DRAGAN who was also knowledgeable on the product.
August 7, 2026
Made it a quick delivery as I wanted,
Made it a quick delivery as I wanted,
And a discounted delivery charge.
August 4, 2026
Unprompted review
Nicola is amazing!
Have been meaning to write this review for a while- Nicola was so lovely and helpful through what has been my biggest purchase for my new place so far, so reassuring and shared my excitement! Talked through maintenance of the sofa too. Got me such a good deal.
July 20, 2026
Unprompted review
Nicola was wonderful
Nicola was wonderful. Very professional and attentive without being pushy. Knowledgeable about the products and helpful with options. Highly recommended.
August 1, 2026
Customer service was very good Thanks…
Customer service was very good Thanks to Ahsan Ahmed helped us to buy the items we wanted.
July 30, 2026
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