Furniture Village - Solihull Reviews 

We had a great service. The process to decide on a particular Sofa took a long time but throughout their representatives were patient and knowledgeable and welcomed us back on every visit. Cush's knowledge about upholstery and the products on offer was second to none. Courteous and professional!

We had a lovely experience in the Shirley store today, we were helped by Khush who was very knowledgable about the sofas and gave us time / space to reach a decision and place our order.

Noticeably different approach to other stores and advice offered had our requirements in mind.

Looking forwards to our sofas arriving in a few months. Thank you

The showroom is calm and pleasant. The staff are all approachable and friendly. The member of staff that served us, Paul Jackson was lovely and extremely friendly, helpful and patient.

The salesman who served us was so polite and helpful a real credit to the company his customer service was exceptional his name was Mezz

We appreciated the collective support and kind customer service from Chris and Scott .They offered what I'd call a traditional sservice that exceeded our expectaions. No pressure whatsoever , just sensible suggestions and ideas. We truly appreciated that. Thank you gentlemen. Of, and Rex the store guard dog was delightful to met too. He was totally non intrusive in the store. Brilliant.

Very good customer service and friendly and helpful staff Sales consultant Mezz was brilliant, helping my daughter to choose her new bed
5 stars 🌟 😊

Kush! Has been amazing thanks for helping me find my perfect sofa and rugs

Service was great and the sofas were set up and worked fine. The window given was 7.40-10.40. They arrived at 10:50 so unfortunately I had to attend a medical appointment. The job was completed. I cleared as much as I could but still left limited space (due to limited mobility), which meant a little difficulty for the furniture men, but they constructed and set up very well.

Sales Consultant Paul Jackson was extremely pleasant, helpful, knowledgeable and attentive. Nothing was too much trouble but it was the coffee and cookies that sealed the deal.

Excellent customer service we were not hassled by the salesmen we found what we were looking for and completed paperwork all within half an hour just now waiting for a delivery date

Helpful information from Imran

Always a Lovely experience to buy from furniture village. Imran Khushi is always a great support while buying furniture for our new house. He always guides us very well and gets us great deals.

Cush the salesman was great. Explained everything, talked through options. Gave us coffee and made us feel relaxed. Very professional.

We looked st the furniture on line and then went into the shop in solihull.
Good experience in store. So much better than choosing on line. We actually changed our minds in store and ordeted a totally different table and chairs.
We were helped by Leon johnson
He was very informative and professional.

Adrian was lovely. Really helpful and a lovely person. Very patient, approachable and friendly. My husband normally hates salesmen because they give the hard sell but Adrian put him at ease and was respectful and we got the sofa of my dreams - thanks Adrian!

Adrian was exceptionally helpful on both occasions we visited the store

Great service from an extremely knowledgeable and nice fellow Kush. The store had a good feel to it and we purchased our new suite fairly quickly after looking around three other furniture stores earlier that day. There was no pressure to purchase. Prices were competitive. Thanks Kush for all your help and also the store manager (sorry I don't know your name).

The friendliness and helpfulness of the sales rep. Kash

Great staff. They don't do the big sell just point you in the right direction and give you fact and figures as and when required.

Very helpful sales consultant named John Whelan.
Nothing too much trouble.