Furniture Village - Solihull Reviews 

The delivery men Rhys and Ash were lovely. Helpful and Caring. They treated our property with respect and took away all the packing. Great service. Thank you

Bought a sofa, chair and footstool from Solihull. Aamir was very helpful and personable, making it an easy and enjoyable process. Also thought their sofas felt better quality than other companies we tried.

Furniture Village ignore the Consumer Rights Act 2015. Delivery dates are knowingly fabricated. Refunds aren't provided. There are numerous Facebook groups that are solely for Furniture Village customer issues. What sort of business thinks their service is acceptable when there are dedicated Facebook groups for poor service?

I'm having to go through Citizen's Advice/Trading Standards to get a refund for undelivered goods.

Alex and khush were very helpful. Helped me a lot with my purchase and in store experience

Very helpful, answered all questions, gave plenty of time to look around, even had free coffee and cookie whilst we looked around. In fact all the staff were very pleasant. It was Paul who served us today and was very good. 🙂

I have just read a review which mirrors our feelings totally, I have pasted this at the end of mine.
We went into the Furniture Village the next day after delivery of two sofas, we wanted to show pictures of the sofas which had big folds on the leather, when you recline the sofas it is uncomfortable behind your legs, The salesman agreed it looked excessive. The worry being if it’s this bad now, what will it be like in the future. we were told to contact head office, we did so to be informed they will send someone out, The upholsterer came and said it wasn’t a manufacture fault. We went back into the store again a week after receiving the suite to report nothing could be done after confirmation of this. we were told to write to one of the managers of head office, which we did, they said they would send another upholsterer out, This happened within a few days, he said the same, no manufacturers fault. We received confirmation again there was nothing that could be done. We have used Furniture Village for years, we had only had a new suite 8 years previous. this is probably our forth suite, we have had beds, dining table etc etc, we explained all of this as loyal customers but still no sympathy towards us. When we went into store both times the manager who was on when we bought the suite wouldn’t even look at us when we went back yet was enthusiastic when we were buying our suite. Here is the recent review of someone else:

No retail return or exchange policy.
Furniture Village retail stores offer no return policy whatsoever — not even an exchange. Their website advertises a 14-day return window, but this only applies to online orders and is not mentioned anywhere in-store. This distinction is not made clear at point of sale, which I consider misleading. I purchased over £2,500 of furniture in-store and have since found I have no way to return or exchange any of it. Extremely disappointing for a company of this size, and I won't be buying from them again.

UPDATE 24/7/26
The response from Furniture Village is irrelevant. They (Shanice ) are already aware of our issue , have already said there is nothing they will do to rectify and have merely referred us to the Ombudsman which we have done. This was after the shop suggested raising with escalation team. So unfortunately we remain dissatisfied customers sitting in sofas which we feel are not of an expected standard.

My sofa was delivered and assembled on Wednesday 22nd July by Simon and Ash.
I found their customer service to be of a very high standard.They were both very friendly and helpful.
I would have no hesitation in recommending them.

The staff were very pleasant and the gentleman who served me was extremely helpful and made my visit very pleasant.

Good initial welcome , Ammir on hand when assistance or information required and when he didn’t know the answer sorted assistance from elsewhere .
Very patient and transaction completed with all details explained clearly .
Very good experience .

Paul Jackson, sales consultant was really knowledgeable and helpful but not pushy. He gave us space to browse and was on hand to answer questions

Awesome experience

On entry to the store, my wife and I were greeted after a few minutes by a friendly member of staff. He told us to give him a shout if we needed any help which was nice as some stores can be too pushy . We then had a browse and spotted the Gemini glider sofa. We then met Khushi who again told us if we needed any more information to just ask . He again was helpful without being pushy. We were unsure about whether the single glider chair would be too big for our space so had to go home and check. On our return Khushi completed our purchase promptly and professionally.

Went in to have a look at beds to compare them to others we'd looked at and a very helpful saleaman called John showed us our options . Left the shop to do a bit of shopping then went back and found John again and confirmed we were back to buy the one he'd shown us John was very thorough and double checked our requirements. He then went through the paperwork explaining what the checks were for before we signed and completed our purchase.
The shop is very well laid out with a good choice of furniture and very friendly, helpful staff. Would recommend this store.

Am impressed with the range of furniture available and it seems of good quality and at reasonable prices. Also staff are helpful and friendly

We found the 2 seater reclining leather sofa we liked in your nice spacious showroom,-good air conditioning!
Khushi was helpful and explained everything clearly and was very pkeasant and helpful.
We look forward to taking delivery in 10 weeks time! Thank you

A massive thank you to Paul, who was very knowledgeable and helpful with our purchases today. A real asset to furniture village, Solihull. Made it a very easy and enjoyable experience with buying furniture for our first home.

The young lady namened Natelie was so helpful with us nothing was too much trouble for her to sort out for us.
She even contacted us after the problem was done to ask if we were happy with the service of the two guys who came and corrected
The problem.They were also so helpful from Furniture Village.
Namened Adam Shaun
We can't thank all three for all the support we have had.
Cheers Natalie

My experience today was very good and detailed by mezzan chowdhury who serviced me today. Thank you

We ordered our sofa in store at the Solihull branch in January 2026 and Adrian was excellent in making recommendations and helping us choose a sofa for our home. We were then supported through a wait period whilst we prepared to move house. Roll on July 2026 and we finally moved into our new property and received excellent service from our delivery drivers Janson & Andy who kindly installed the legs on our sofa and were in and out within 10 mins. Faultless service, friendly staff, incredible quality and very happy!