Furniture Village - Staples Corner Reviews 

648
TrustScore 4.5 out of 5

4.7

Edgware Road, Staples Corner Retail Park, NW2 6LW London, England, GB


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Rated 5 out of 5 stars

Excellent service from start to finish! The staff were very friendly, helpful and professional, making the ordering process easy and enjoyable. They answered all my questions and helped me choose the... See more

Rated 5 out of 5 stars

From beginning to finish as soon as we entered the show room fizz who by the way is absolutely amazing offered us a hot beverage.He was not over bearing,he never once done the usual salesman rubbish... See more

Rated 5 out of 5 stars

We had such a fantastic experience with Amed at Furniture Village, Staples Corner, and ended up buying a lovely two-seater sofa. Amed was incredibly welcoming, patient and an absolute pleasur... See more

Rated 5 out of 5 stars

Fizz made our experience at Furniture village a lot nicer and smoother. He was very helpful, always doing his best to answer all our questions and helped us to choose the best setting for our home. I... See more


Company details


Contact info

  • Edgware Road, Staples Corner Retail Park, NW2 6LW, London, England, United Kingdom

  • 0204 581 7950

4.7

Excellent

TrustScore 4.5 out of 5

648 reviews

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4.7

All reviews

(648)

65,009 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

We were served by Fizz at the Furniture Village store at Staples Corner Retail Park. He helped us with our purchase of two bedside tables. Excellent customer service with clear explanation and relevant information provided. Thanks again.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fizz was very knowledgeable on the…

Fizz was very knowledgeable on the range and options, wasn't pushy and didn't rush us. Dedicated time and attention which left us with all our questions answered which ultimately made us comfortable with completing the purchase.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Looked after neatly!!!

Fizz and Ahmed looked after me neatly and dealt with me in an efficient manner without making it feel rushed like they do at another very large sofa company round the corner no names mentioned!!!! Also the free cookies and coffee is a nice touch!!!!! Thankyou furniture village ❤️

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Taha delivered and assembled my new bed and mattress today, and I couldn’t be more impressed with the experience. He was punctual, professional, and incredibly efficient. The assembly was done with real care and attention to detail, and he made sure everything was perfectly set up before leaving.

On top of the great workmanship, Taha was friendly, respectful, and clearly takes pride in what he does. It’s rare to come across someone who combines skill with such excellent customer service.

I’m absolutely delighted with the result — thank you, Taha, for making the whole process effortless!

Highly recommended.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Ahmed was absolutely lovely and…

Ahmed was absolutely lovely and incredibly helpful throughout our visit. He took the time to understand what we were looking for and guided us patiently through the options. His patience and friendly approach made the whole experience so much easier!

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered wardrobe in October but shortly…

Ordered wardrobe in October but shortly afterwards had to submit a Product After Care Enquiry due to damage to the panel and the wall of the property. Still awaiting panel re-order and unlikely to be resolved any time soon given 5-6 week lead time for replacement. Not a great experience and we've had to chase customer care several times to understand what has been happening. Inconvenient experience overall

October 18, 2025
Unprompted review
Furniture Village - Staples Corner logo

Reply from Furniture Village - Staples Corner

Good Morning, I am so sorry to hear that your wardrobe arrived damaged. I would like to look into this for you. Please can you send your 9-Digit order number to myexperience@furniturevillage.co.uk
Once received we will be in contact to discuss this further.
Kind Regards Kieran

Rated 1 out of 5 stars

Extremely disappointed

Extremely disappointed. The service was nothing like described, communication was poor, and the overall experience was frustrating. Definitely not worth the time or money. I do not recommend this service at all.”

November 18, 2025
Unprompted review
Furniture Village - Staples Corner logo

Reply from Furniture Village - Staples Corner

Good Afternoon, We regret that the service and communication did not meet your expectations, leading to a frustrating experience. We appreciate your feedback and will review these issues. To help us look into this further, please provide a copy of your review and send your order number, billing address and full name to myexperience@furniturevillage.co.uk and we will be in touch to discuss this further. Many thanks, Martin

Rated 5 out of 5 stars

Jemima was absolutely wonderful

Jemima was absolutely wonderful. She patiently listened and understood our concerns. She ensured she resolved the issue on the call and also managed to arrange the technician call out. Courteous and Polite. This was very commendable and what we needed. She is a credit to your organisation. Thank you Jemima.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Ahmed was very helpful and…

Ahmed was very helpful and knowledgeable which made choosing a new mattress much easier. He was very busy as the store was short staffed but still gave his time and full attention to my purchase.

November 16, 2025

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