Furniture Village - Stevenage Reviews 

If I could have given this company 0 stars I would
I have a leather sofa that was less than 2 years old ,it started to peel slightly.Reported it and they sent so called independent accessors out,the verdict no manufacturing fault.That was basically that ,I was so angry and disappointed that I chose this company over 5 others
To all who read this take note and order from a different company

Found the Sales Person to be knowledgeable & Helpful

Would suggest that a customer be told sliders only really work on wooden floors not carpets

Michael was a lovely helpful sales advisor - we bought our last leather sofas from furniture village 14 years ago so we are confident in the products

Very pleasant polite young lady who was very helpful.It was a very happy experiance.

Very happy with the bed & mattress however not happy with the lift on the bag, we can barely lift it together & it doesn’t stay up to put anything in. Very disappointed

Micheal was a top bloke really helpful would recommend anyone to visit furniture village and ask for him in Stevenage roaring Meg couldn’t be happier

Not rushed. Pleasant. Very efficient staff.

Warren was a great help. Friendly and knowledgeable.

Very helpful when choosing colour, material, price and style. Didn't make us feel rushed when choosing whether to buy sofas, went away and thought about it and rang them next day with order for sofas.

Terrible! Once you’ve made a purchase your locked in, no returns no reasoning. I tried to cancel my order a week after purchase as I’d been made redundant, im told no cancellation or I can but £400 charge, which is absolutely insane! My order was scheduled for delivery until almost 4 weeks after purchase so clearly nothing would have developed in such a short time. There is no understanding of change in situation or reasoning with management, they simply want the sale. Well I certainly will NEVER use this company again. Terrible service and horrible way to treat people!

Good choice of furniture and helpful advice and assistance from the sales staff especially Michael.

The quality and variety of products was good. The salesman was very helpful and informative. Cookies smelt amazing !! We ended up buying 2 sofas which hopefully will arrive in 7 weeks

A great selection of furniture on show and once we made our choice it was a smooth purchase. Due to my house not being ready, they stored my suite for 8 weeks until I was ready to take delivery. No fuss or questions asked and once I moved in they delivered it in less than a week. Brilliant sales staff and delivery service.

Sales assistant Michael Hackworthy most courteous & helpful. Offer of refreshments appreciated. Upper floor of showroom very presentable (regrettably same cannot be said area where we were seated to complete sale)

Rob was very knowledgeable very friendly and helpful

All members of staff were also friendly.

We recently bought lots of furniture and thank Robert from the Stevenage for all his help and valued advice. Also thanks to the delivery team Adam, Ben and Tom for the delivery of the table and chairs today. We are very pleased at the quality and choice of the products. MANY THANKS TO FURNITURE VILLAGE.

Michael was very helpful especially about delivery times and items in store

Very good and informative service. Thanks!

It was a quick purchase The salesman was knowledgeable. He had it ordered for us in a flash.

Staff very supporting, very polite and not pushy at all.