Furniture Village - Stockton Reviews 

Excellent service from start to finish
Delivered & assembled with care

Very disappointing experience with Furniture Village’s insurance cover

Unfortunately, what was originally a positive purchasing experience with Furniture Village has ended in considerable disappointment.

We purchased a matching dining set along with the recommended insurance, believing this would provide appropriate protection should something go wrong. When one of the chairs could not be repaired or replaced like-for-like, we were offered just £124.75 — despite being left with a dining set that can no longer be restored to its original matching specification.

We challenged the decision but, despite lengthy correspondence, were unable to reach a satisfactory resolution.

What was particularly disappointing was that when we subsequently visited the Furniture Village store to discuss our experience, the manager told us they no longer use this insurance provider and that other customers had also experienced problems with claims.

This left us feeling even more strongly that the insurance policy we purchased had not provided the level of protection we reasonably believed we were buying.

While I appreciate the claim itself was handled by a third-party insurer, the policy was sold to us alongside our Furniture Village purchase, and I therefore feel Furniture Village should accept some responsibility for the customer experience when the insurance they recommend fails to meet expectations.

I am sharing this review because I would encourage other customers purchasing additional insurance to ask very carefully what will actually happen if part of a matching furniture set cannot be repaired or replaced.

A very disappointing outcome and sadly not the level of aftercare we expected from Furniture Village.

From walking into the store and being greeted by Cham who was very professional from start to finish.To the final delivery of our sofas everything thing was first class,thankyou very much

Staff helpful but not intrusive, all questions answered politely, information readily available.
Delivery arrangements made easily.
All round good experience

Great service, delivery lads worked extremely hard to get Matress up the stairs

Two professionals delivered, unpacked and assembled our furniture. Then showing the greatest respect to our property cleaned up and removed packaging. Well done guys!

Cham was very helpful and and attentive, was very honest and open about everything, we bought the same day and was painless, also helped with 0% finance. Very happy with purchase.
Caroline Dixon

We were looking for a semi-fitted wardrobe. The store had a decent selection to choose from, and the individual who assisted us was knowledgeable and professional. Purchase made.

The wardrobe is on order and not fitted yet, so cannot yet comment on quality and fitting.

Visited Lesley on 2 occasions and both times was really helpful
Nice to chat with and no pushy sales techniques
Ended up buying a settee on second visit

Excellent service from the furniture salesman Cham He was friendly, professional, and very helpful throughout the whole process. He listened to what I was looking for, gave great advice without being pushy, and made the experience easy and enjoyable. Really happy with the service and would definitely recommend him to others.

Simple easy transaction with minimum hassle etc from Staff

⭐⭐⭐⭐⭐

I’d like to say a huge thank you to Tracy at Furniture Village Portrack Lane for being so lovely and incredibly helpful. She made the whole experience of choosing and buying my new leather sofa so easy and enjoyable. Tracy was friendly, knowledgeable, patient, and really took the time to understand what I was looking for without making me feel pressured.

Her customer service was fantastic, and she went above and beyond to help me make the right choice. It’s lovely to come across someone who genuinely cares about giving customers a great experience.

Thank you so much, Tracy — you’re a credit to Furniture Village! I absolutely love my new sofa. 😊

Customer service in the shop was 10/10. Quality of furniture is also 10/10

Chamak, was so so helpful and friendly walking us through the full process of buying the sofas and ensuring we understood everything required.
Couldn’t be more happy and will be recommending this shop and Chamak to all family and friends & returning for more home bits! - Rebecca B

Nice guy, non pushy, very helpful, to be fair we have always had good service over the years

Excellent customer service.
Polite and courteous.
Very welcoming.
I definitely would buy from them again.