Deposited $250 for API access plus $50 for services--next day their site went "under construction" and they doubled the API access fee to $500. Stay far away! If anything changes I'll update this r... See more
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See what reviewers are saying
i got a working virtual card which i am using for 3 months without issues, working well with almost all websites like azure, paypal, gpay ... I can say this is the only solution to pay online safely... See more
Company replied
Your site is helpful , what makes it easy ? It’s the way Fyatu make us recharging our cards by many ways Orange money M-pesa Airtel money … personally I’m using Fyatu since 2 years ago … thanks 🌹
Company replied
This service is absolutely terrible. They promise features on their website that simply don't work. They take your money but fail to deliver any services. Their fees are exorbitant, and whenever you t... See more
Company replied
Company details
Written by the company
Fyatu est une société de technologie financière spécialisée dans l'émission des Cartes virtuelles VISA. Créée en octobre 2020 pour les gens avec divers besoins financiers, Fyatu permet l'interopérabilité entre les différents wallets populaires et les services Mobile Money dans les pays en développement.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- +243896539651
- support@fyatu.com
- www.fyatu.com
2.8
Average
550 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
i cant withdraw my money the site is…
i cant withdraw my money the site is bugging i have contacted support and no one answers this the worst experience ever even the app doesn't work propeller
October 17, 2024
Unprompted review
Reply from Fyatu Ltd
We are sincerely sorry to hear that you are having difficulty withdrawing your money and that our customer service has not met your expectations. We understand your frustration and apologize for this negative experience.
A LEGIT MASTERCARD/VISA
They are completely legit.
Provide really good card services
Fees are medium
Im satisfied.
August 20, 2024
Unprompted review
Reply from Fyatu Ltd
Hello,
We are delighted to read your positive review! It is encouraging to know that our services satisfy you.
Stay away from this scam.
Stay away from this scam.
I purchased on card with them and I cannot make any payment with the virtual card.
I already asked for a refund but I was told a refund is not possible.
Total scam
June 27, 2024
Unprompted review
Reply from Fyatu Ltd
We are sorry to hear that you had a negative experience with Fyatu and that you feel like you were scammed.
We take your allegations very seriously and want to assure you that we will conduct a thorough investigation into this matter.
Very bad experience it's a scam
Very bad experience it's a scam
And very bad support
I have not received a refund for more than 4 months
Beware before it's too late!!
May 23, 2023
Unprompted review
Reply from Fyatu Ltd
We are extremely sorry to hear that you had a very bad experience with our app and have not received a refund in over 4 months. We take your claims very seriously and want to assure you that we will fully investigate this matter.
In order to better understand the situation and provide you with adequate assistance, please contact us by email at support@fyatu.com or via Whatsapp at +243896539651
We would also like to inform you that we do not tolerate any fraudulent practices or poor customer service on our platform. If your claims are confirmed, we will take immediate corrective action to protect our users and ensure their satisfaction.
STAY AWAY FROM THEM
This service is absolutely terrible. They promise features on their website that simply don't work. They take your money but fail to deliver any services. Their fees are exorbitant, and whenever you try to create a virtual card, they claim it's unavailable. The support team is utterly incompetent. If you want to avoid wasting your money, steer clear of them. They make an effort to appear legitimate, but they're just a group of incompetent individuals.
April 26, 2024
Unprompted review
Reply from Fyatu Ltd
Dear Customer,
We are deeply sorry to learn that your experience with our service did not meet your expectations. Your satisfaction is our top priority, and we take your concerns very seriously.
Pay atten i swear of my god is scam…
Pay atten i swear of my god is scam website you will take your money and no one will answer they take to me 600 $ pay attention is a scam
February 13, 2024
Unprompted review
Reply from Fyatu Ltd
Hello,
We are sincerely sorry to hear that you are experiencing difficulties with your virtual card. We understand your frustration and apologize for this inconvenience.
In order to better understand your situation and find a solution quickly, could you contact us directly at support@fyatu.com
We are at your disposal to resolve this problem as soon as possible.
It says waiting a few minutes to verify…
It says waiting a few minutes to verify my id and it's been 2 hours I think
February 9, 2024
Unprompted review
Reply from Fyatu Ltd
Thank you for bringing this to our attention. We fully understand your frustration regarding the wait time for your identity to be verified.
This type of delay is unusual and we sincerely apologize for the inconvenience.
Amazing team🏅🥇
January 19, 2024
Unprompted review
Reply from Fyatu Ltd
Thank you dear partner for your review and the 5 stars!
Stay away
Stay away , I opened the account and verified kfc , loaded to do visa they make you do the payment card , but you can not load it in any way so they keep the money .
seems to be thieves .
Contacted them via whatsapp they replied the first time and now they don't reply anymore not letting me know anything .
And they make charges on my card for no reason by stealing money
So at the moment they have my money and just no service provided , so scammers .
November 8, 2023
Unprompted review
Reply from Fyatu Ltd
Hello, we are sorry to hear about the issues you are facing.
We take these concerns seriously. Could you please provide by email (support@fyatu.com) more details about your situation, such as your registered account email address or any relevant transaction information? This will help us investigate the matter and assist you accordingly.
Your feedback is valuable and we want to ensure a positive experience for all our users. Thank you for bringing this to our attention.
Useless, expensive, inutile et très cher. Pas dispo en Afrique, carte virtuelle US
French and English below:
(FR) N'utilisez pas ce service qui est inutile pour les achats en ligne.
Dans mon cas, j'ai spécifiquement demandé une carte virtuelle basée en Afrique pour pouvoir faire des achats en ligne en Afrique. Je n'ai reçu aucune réponse jusqu'à ce que je découvre que la carte était hébergée aux États-Unis. Je dois donc payer des services en ligne très coûteux aux États-Unis. De plus, j'ai de l'argent sur ma carte virtuelle que je ne peux pas utiliser (je ne sais pas pourquoi). Il n'y a pas d'aide dans la section aide, et seulement 1 personne disponible dans le chat (Tychic)
(EN) Don't use this service which is useless for online purchasing.
In my case, I specifically asked for a virtual card based in Africa in order to make online purchased in Africa. I got no answer until I found the card was hosted in the US. So I have to pay very expansive online services in the US. On top of that, I have money on my virtual card that I can't use (don't know why. There is no help in the help section, and only 1 person available in the chat (Tychic)
November 6, 2023
Unprompted review
Reply from Fyatu Ltd
Nous sommes désolés pour les inconvénients que cela a pu causer. Nous comprenons l'importance d'une carte virtuelle basée dans la région souhaitée.
Nous prenons cela au sérieux et nous enquêterons immédiatement sur votre problème.
Merci de votre compréhension et de votre patience.
Why is the discount on the credit card…
Why is the discount on the credit card 3% and then increases when proceeding to payment? It is definitely a scam!
October 3, 2023
Unprompted review
Reply from Fyatu Ltd
Hello dear customer,
Apart from the Fyatu fee, there is the payment gateway fee that applies. Which explains the increase in costs.
Although transaction fee is higher than…
Although transaction fee is higher than others, it is useful banking with cryptocurrency top up.
May I know how Fyatu accept refund money?
Thanks.
September 19, 2023
Unprompted review
Reply from Fyatu Ltd
Dear Customer,
Thank you for your positive review and inquiry regarding refund processes with Fyatu.
We are glad to hear that you find our cryptocurrency top-up service useful. Regarding refunds, please note that Fyatu processes refunds, but the specific refund process may depend on the nature of the transaction and the payment method used.
If you need a refund, we recommend contacting our customer support team at support@fyatu.com. They will be able to assist you further and guide you through the repayment process based on your individual case.
If you have any further questions or require assistance with any other aspect of our service, please do not hesitate to contact us. We are here to help you !
Thank you for choosing Fyatu.
Sincerely,
@T.O
high fees poor service
every time I want to make a transaction they fail it for the first time and after a charge of 1 USD for their folt because of the poor server, I can't refill my card. not a professional website and extremely high fees
September 9, 2023
Unprompted review
Reply from Fyatu Ltd
Hi dear customer,
We apologize for any inconvenience you experienced. Our goal is to provide a smooth experience for our users and we are sorry to hear about the issues you experienced.
We also understand your concerns about fees. We regularly review and adjust our pricing structure to remain competitive and ensure transparency. Your feedback helps us in this process and we appreciate you bringing this to our attention.
Thank you for taking the time to share your feedback and we hope to provide you with an improved experience in the future.
They are scammers who take money and…
They are scammers who take money and when you ask for it, they do not take your money
September 6, 2023
Unprompted review
Reply from Fyatu Ltd
Dear Customer,
We are very sorry to hear about your negative experience with Fyatu. Your satisfaction and trust are very important to us, and it is worrying to learn that you had such a problem.
We want to assure you that Fyatu is committed to providing a reliable and trustworthy service. If you have any issues with your transactions or funds, please provide us with more details or contact our customer service directly at support@fyatu.com or via Whatsapp +243896539651.
Once again, we apologize for any inconvenience you have experienced and we appreciate your feedback as it helps us improve our services.
Sincerely,
@T.O
Service null null null au Top !!!!!
May 2, 2023
Unprompted review
Reply from Fyatu Ltd
Hi dear customer. Thank you for your opinion. We will continue to improve the application to satisfy you more.
Very bad and visa not working and…
Very bad and visa not working and support dont reply me
July 3, 2023
Unprompted review
Reply from Fyatu Ltd
Hi dear customer, Please contact FYATU customer service at support@fyatu.com or WhatsApp at +243896539651 for any assistance.
Poor service with high transfer fees
Poor service with high transfer fees. I think it is a scam site with poor support service from the site
June 16, 2023
Unprompted review
Reply from Fyatu Ltd
Dear customer, we are sorry to hear that you had an unsatisfactory experience with our service. We take your concerns seriously and would like to resolve them.
Best application
June 3, 2023
Reply from Fyatu Ltd
Dear customer, thank you very much for your review! We are delighted to know that you appreciate our services.
Your support and encouraging comments are greatly appreciated.
Enjoy your experience with Fyatu! 😊🙌
support do not respond to the problems
May 31, 2023
Reply from Fyatu Ltd
Dear customer, we are sorry for your experience with our customer support.
We do our best to improve our response time and provide efficient support to all of our customers.
Please provide us with the details of your problem so that we can help you quickly. We are here to solve your problems and provide you with quality support.
Thank you for your understanding.
I'm not entirely satisfied with your…
I'm not entirely satisfied with your services
since I opened the account, I haven't been able to buy my card and this is blocking me in my activities. As a result, I haven't yet been able to make any transactions to be able to evaluate the platform better.
May 30, 2023
Reply from Fyatu Ltd
Dear customer, we are sorry to hear that you are not completely satisfied with our services. We understand your frustration regarding the unavailability of your card purchase which has hampered your business. We apologize for any inconvenience this may have caused.
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