The support have a lot of delay to answer and they are so burocratics to solve a clearly problem of a key not functional in my region even though the key showed global on the website of G2play. I'm tr... See more
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Just sold me 2 beta test keys. I dropped them a note and got answered that selling beta test keys is 100% legit since it's the same game, which is an absolute BS according to Steam rules, and any... See more
Bought a game (Endless Space 2), Steam key was already in use. Contacted them, sent them all the necessary screenshots, they never responded. Got a message recently saying that the case was closed b... See more
Company replied
They sell actual keys, but much of what they sell are used serial keys, which you will be unable to activate. You'll have to keep pressing for several weeks if you want refund or a new key, and... See more
Company replied
1.7
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1K reviews
Hasn’t replied to negative reviews
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Borderlands 3 Preorder disaster
Preordered Borderlands 3 on their site hoping to get the key around the time when the game would be released(1 am). Got pretty disappointed that now, after 17 1/2 hours into the release I didn't get a key. Bought the same "Bundle"(Game+DLC) on HRKgame and they delivered it instantly. DO NOT PREORDER ON THIS SITE!
September 13, 2019
Unprompted review
Reply from G2PLAY.NET
Hello,
We are very sorry to hear about your issue.
In order to help you, our agents will do their best!
Unfortunately, we aren't able to locate your order. Therefore, we would like to ask you to send us your order number so we can investigate the issue.
We're looking forward to hearing back from you.
Best regards,
Minia
Horrible service
Horrible service - Support is a BOT
Don't buy your games a G2play. I pre-ordered Borderlands 3 so I could play it when it were released. Now its 10 hours past release, and I still havnt received my key.... When you try to contact costumersupport its a freaking BOT answering, and not working..
People are complaining on their facebook, and they are saying they will look into it, but process is so slow. Do yourself a favor - spend the extra bucks and buy it from the real vendor!
September 13, 2019
Unprompted review
Reply from G2PLAY.NET
Hello,
Thank you for contacting us.
Please, rest assured that our support team will do their best to help you. Unfortunately, we aren't able to locate your order. Please, provide us with the order number or the e-mail address associated with your account.
We're looking forward to hearing back from you.
Best regards,
Minia
Simple to use
Simple to use, activation of Steam code did work without problems.
September 6, 2019
Unprompted review
Invalid key, slow support
Sold an invalid key for a game. Very, very, slow support.
Update: 4 days to recognize my problem and my request for a refund, 5 more business days to issue the refund.
Spend your money somewhere else.
August 27, 2019
Unprompted review
Reply from G2PLAY.NET
Dear Carlitob,
Thank you for your review.
Please, accept our apologies for the delay in responding. If you could provide us with your order number/ticket ID, we will make sure to resolve the issue as soon as possible.
We remain at your service 24/7.
Best regards,
Minia
My disappointment is immeasurable...
They have been defending a scammer for 7 days
I have screenshots for proof. Livechat member has trash-talked to me. Check my ticket and you will see
August 24, 2019
Unprompted review
Reply from G2PLAY.NET
Dear Can,
Thank you for contacting us.
We are sorry to hear that you are disappointed with our service. Please, rest assured that our Support Team is not defending the Merchant but we are investigating the issue. Please, accept our apologies for the delay in providing you with a resolution.
Should any questions or doubts arise, please feel free to contact us again.
Best regards,
Minia
Ticket
Ticket: [#NKR-51878] MS OFFICE 2019 HOME AND STUDENT RETAIL KEY
Order # S48IEDEA2B32
No response on ticket and LiveChat is down. And Facebook chat is a bot.
Invaild Key, this happens too often. And you pay extra to get protection for this? Does it mean their key sellers is scammers?
I will wait max until friday(4days), and Than I will take action over paypal.
August 20, 2019
Unprompted review
Reply from G2PLAY.NET
Hello Suthesan,
we are sorry to hear about your bad experience in our store. We have sent you a message in order to resolve your case. Please see the ticket number NKR-51878. We hope you will give us a chance to make it up to you.
Kind regards,
Patrick
Excellent prices and service
Excellent prices and service
I never had any problems. Page and shop easy to use. Good customer experience
August 20, 2019
Unprompted review
If you use sites like this
If you use sites like this, you know what you are doing.
All my ordered keys have worked.
August 19, 2019
Unprompted review
I did make first buy and game was used…
I did make first buy and game was used made a ticket no respond
August 17, 2019
Unprompted review
very good
I am being using G2PLAY for years and always with a good results
August 13, 2019
Unprompted review
i bought Steam card and i got it
August 7, 2019
Unprompted review
Overall a great store
Overall a great store. I only have had one problem so far (more than 50 transactions) and that one case got resolved quickly and without much effort. Service and Support is great, i can truly recommend this website. I personally chose reliability over price, that is why this is my favorite vendor for steam-codes.
August 6, 2019
Unprompted review
Got a region locked key first purchase…
Got a region locked key first purchase Terrible Website.
August 3, 2019
Unprompted review
Reply from G2PLAY.NET
Hello,
thank you for getting in touch with us regarding this issue.
After checking on your order, we have already contacted you in ticket PPF-90798 to collect some more information. Please check it as soon as you can so that we can help you find a solution as quickly as possible.
We apologize for any inconvenience caused by this and remain available around the clock if you have any further questions.
Best regards,
Bastian
Really bad service
Bad service, bought a key which didnt work. Customer Support took days to answer, although i delivered all asked information to them i didnt get my money back. Lucky that paypal covers that. Never buying again on that site
August 3, 2019
Unprompted review
Reply from G2PLAY.NET
Hello,
thank you for your feedback regarding this matter.
As customer satisfaction is really important to us, we would like to check on this matter in depth to see if there is anything we can do to help you out. We are sadly unable to find your order number, therefore could you please contact us with that?
We will gladly look into the matter for you. In case of additional questions we are always available.
Best regards,
Bastian
My experience so far...
I have had in total about 4 aquisitions from G2play.net since I first found this site (leaving kinguin.net aside, which I am also customer of).
3 out of the 4 went with no trouble, keys delivered instantly, no complaints.
The fourth aquisition has been revoked by steam for having been actually revoked by g2play for being stolen. Inconvenient, but the issue has been solved in under 72hours with a small compensation from their side, and a refund.
Support speed could definitely be better but all in all their mechanism of solving problem works.
With these being said, truth has been reflected in this paragraphs so it is up to you customers if you decide to further trust in Kinguin.
July 30, 2019
Unprompted review
Reply from G2PLAY.NET
Hello,
Please accept our apologies for the inconvenient situation, rest assured that our team is at your disposal 24/7.
We'll be more than happy to help you, unfortunately, we weren't able to find your order. Therefore, we would like to ask if you could provide us with your order number or e-mail address associated with the account.
We 're looking forward to your reply.
Best regards,
Minia
G2Play Review and rating
Quick and exact service. Anyone could trust it as a customer.
July 23, 2019
Unprompted review
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