Gadget Grotto Reviews 352

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I'm disgusted with your service.i pay for 2 bottles of dark blue eyedrops and they still haven't arrived.yoi never get back to me.i suggest you send them.dougkas bower.16 Gilbert ward court Charlton k... See more

Rated 1 out of 5 stars

I wanted the Star Wars Cookie jar. To get free shipping I added another two (less expensive items) to the order. When the order arrived - it was a Plasma Ball !! I'd received an order for a lady... See more

Company replied

Rated 1 out of 5 stars

Its now ten days since i have ordered my products and it still hasnt arrived after i paid for an express delivery. I have left a message on the customer service number that was displayed through payp... See more

Company replied

Rated 1 out of 5 stars

Why have I still not received a response? This is very poor service.4th March 2013 17:51 Original message sent 1st March 2013: I received my item on Wednesday 27th February and the box was dam... See more

Company replied

Company details

  1. Gift Shop
  2. Electrical Appliance Wholesaler
  3. Electronics Store
  4. Hobby Store
  5. Model Shop

Information provided by various external sources

Gadget Grotto is the leading Gift and Gadget retailer. We offer many unique gifts and are very competitive on price.


Contact info

1.1

Bad

TrustScore 1 out of 5

352 reviews

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Rated 5 out of 5 stars

Great site

A great site - with the best price I could find on the web. I ordered late on Saturday night and my watch arrived on Tuesday morning in perfect condition. A definite recommendation.

March 4, 2014
Unprompted review
Rated 2 out of 5 stars

Camper Toaster

Havn't tested it yet as it is a birthday present for my partner. Parcel left on doorstep by delivery company, thus no evidence of delivery! Toaster box had every corner battered. from quality of wrapping it obviously like it when sent out. would have sent it back had I not been going on holiday today. Will obviously contact you if toaster does not work.Fortunately it looks ok.

February 14, 2014
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

Thank you for your review. We take all customer feedback seriously and therefore will be investigating this with our courier company. If you would like to return the item please use the label provided. Sorry for any inconvenience caused.

Kind regards
The Gadget Grotto Team

Rated 5 out of 5 stars

FANTASTIC SERVICE!

Ordered an item, was delivered within a day or 2. The item was well packaged and arrived in one piece. Brilliant service and wouldn't hesitate in recommending Gadget Grotto to others.

February 3, 2014
Unprompted review
Rated 5 out of 5 stars

Spot on!

Ordered an action camera on saturday, was dispatched on monday and arrived on wednesday, so faultless service, the price and postage were the best I could find also.

January 29, 2014
Unprompted review
Rated 5 out of 5 stars

I got what I ordered, when i expected it for a good price, it's nice to fell valued as a customer.

I ordered a model helicopter for my grown up son's birthday as a surprise. It flies beautifully and he is delighted with the challenge of flying it in more and more challenging places!
It was the best price I could find and the site also provided a kit of spares for a very reasonable price. have a look at their site and see what they've got.

January 28, 2014
Unprompted review
Rated 2 out of 5 stars

Helpful staff shocking quality item.

It is no reflection on the staff but the electric power boat I bought was of extremely poor build quality and caught fire on the first launch

January 26, 2014
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

Thank you for taking time to leave a review. We are sorry to hear you received a faulty item. If you would like to return it please use the label provided. If you do not now have the returns label, please email us for a replacement.

Kind regards
The Gadget Grotto Team

Rated 1 out of 5 stars

Appalling customer service

I had a minor issue which could have been easily rectified but instead I've had email after email ignored and I can't get through to anyone on the phone. Have resorted to making a claim through paypal and still I haven't had a response.

January 20, 2014
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

Please accept our apologies for the delay in responding to your query and any inconvenience caused. I understand you have now been provided with a collect+ label to return the item to us and a full refund has been processed. Sorry again for any inconvenience caused.

Kind regards
The Gadget Grotto Team

Rated 5 out of 5 stars

Great service an Item excellent.

Nice and easy shopping how it should be done very quick postage and excellent price for the item too, was pleasantly surprised to recieve it in a very speedy few days and packed very well and secure,Highly recommend Gadget Grotto for your next gadget purchase it is full of lovely useful gadgets and there service is A1.

January 20, 2014
Unprompted review
Rated 3 out of 5 stars

Why did I pay for a special delivery?

The toaster was fine, but having paid for a guaranteed delivery it arrived two days after the 'guaranteed' day. Never did receive an apology when I pointed the delay out to them.

Buy the kit, but save the money for special delivery.

January 12, 2014
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

We are very sorry your order arrived late, it was dispatched for Saturday delivery but there was a failure at Hermes to complete this and we can only apologise. We have already refunded your delivery charge as you did not receive the service paid for and we apologise again for this inconvenience.

Kind regards
The Gadget Grotto Team

Rated 1 out of 5 stars

No communication!! Late delivery!!

Paid for next day delivery & it didn't arrive the next day!! No communication from emails or phone calls till over a week later!! Rubbish company will not use again!

January 8, 2014
Unprompted review
Gadget Grotto logo

Reply from Gadget Grotto

We are very sorry for the delay responding to you. I can see your order was delivered a day late and we have refunded your delivery charge. If you no longer require the item, please return it to us using the prepaid label in your parcel and we will process a full refund straight away.
Kind regard
Gadget Grotto

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