Gage Diamonds Reviews 451

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

We ordered my wedding band through Gage and my fiancé also got my engagement ring from them and we had a great experience both times. Rings arrived within the allotted timeframe given at checkout. Hi... See more

Rated 2 out of 5 stars

Lack of communication. It has been a nightmare trying to get information on my order and when it is going to ship out. And actually talking with a person has been very hard as well.

Rated 2 out of 5 stars

Its been 21 days since I placed my order. I was told it would only take approximately 2 weeks for my order to be completed. The company has done minimal communication to keep me updated on my orde... See more

Company replied

Rated 5 out of 5 stars

Maya was awesome to work with in the custom design of my ring. She was very knowledgable and attentive to my questions. Would definetly recommend Gage to friends and family looking to create a special... See more

Company details

  1. Jewelry Store
  2. Jewelry Engraver
  3. Watch Store

Written by the company

Gage Diamonds is Chicago's premier retailer of engagement rings, wedding bands, fine jewelry, and designer watches. Buy now and pay over 12-24 months with 100% no-credit-needed financing through LendFirm. Apply today and get approved in less than 24 hours. All you need is a valid bank account in good standing and direct deposit.


Contact info

4.1

Great

TrustScore 4 out of 5

451 reviews

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Rated 5 out of 5 stars

very recommended

gage is very professional the jewelry is beautiful ! customer service people are great ! i am definitely purchasing again !

December 15, 2024
Rated 1 out of 5 stars

No customer service contact info only…

No customer service contact info only by email not even guaranteed it's real diamonds. I was told there was supposed to be a GIA certificate in with it and there's not. God have mercy on your soul if it's fake

December 14, 2024
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Reply from Gage Diamonds

Hi Heather,
We checked on your order, and it appears that you ordered a wedding ring. For wedding rings, we typically do not provide certifications unless they are specifically requested at the time of purchase.

Rated 2 out of 5 stars

It’s been a month since my purchase and…

It’s been a month since my purchase and still have not received my purchase but 2 payment have been taken out my account

November 12, 2024
Gage Diamonds logo

Reply from Gage Diamonds

Hi Melvin,

According to our records, you placed your order on November 13th, and we shipped it out on December 13th, which makes it exactly a month. Before placing orders, we make it clear that if there are any customizations, it can take up to 25-30 business days for the ring to be made. We apologize if it took longer than you expected.

Rated 4 out of 5 stars

Very satisfied overall

Nothing negative to say. I have been very satisfied overall. Picking the jewelry is intense, but once the selection is made, financing is next to nothing to complete. Once the order is in, you don't receive updates, so you are a bit in limbo until the item is sent out. This is my only complaint. If you check on your order online, it doesn't seem to update. I have ordered several items in the past and will continue to use them. Very happy doing business here..

November 11, 2024
Rated 5 out of 5 stars

So far so good

So far so good! They have been very responsive when I had a question. Definitely put me at ease, ensuring me that the engagement ring I ordered will be beautiful. I'm waiting on the ring now and will update once it's received.

November 14, 2024
Rated 5 out of 5 stars

Frankie was the best help!

Frankie was the best help when designing and creating this ring. She was amazing to work with and very responsive. She helped me create a well balanced ring that incorporated everything I hoped for, even if it took a few different designs. I highly recommend working with Gage for a seamless and pleasing experience. It will make the process much more fun and meaningful to work with someone who is open to your and understands your constraints, just as Frankie was able to do.

October 16, 2024
Rated 5 out of 5 stars

All around great experience! :)

All around great experience!! We set an appointment and received great service from Frankie. You can tell she really knew her stuff.

Gage was the only location that had EXACTLY what my fiancé wanted. She gets outstanding compliments and says how much she loves it often.

Thank you for making the whole process so seamless. I confidently recommend Gage for everyone. Cheers!

May 14, 2024
Rated 5 out of 5 stars

I looked at many sites for engagement…

I looked at many sites for engagement rings and Gage pricing bested most others with better diamond options for custom rings. Turn around time was faster than expected and communication was quick about production and shipping.

August 13, 2024
Rated 5 out of 5 stars

Great experience

Great experience! Nikki! Did an amazing job helping me pick out the center stone. I was picky and pretty set on finding the best center stone with little no to bow tie. She found the perfect one for my fiancé in less than no time. Such an easy buying process. Shipping was super fast as well. You guys rock, thank you so much.

July 22, 2024

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