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2.9

Average

TrustScore 3 out of 5

2 reviews

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2.9

All reviews

(2)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Ticket cancellation

Unfortunately I could not make an event (The Dualers) on 21.04.26.
Contacted the Gaiety Portsmouth who agreed to refund my ticket cost, several emails later stating a refund and cancellation of my tickets on the day. When the day past I never received the refund and the venue are no longer replying to my emails

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Stressful experience trying to purchase tickets

For over one hour I attempted to purchase tickets to a production at the Gaiety Theatre. After logging on to their site , I was directed to the Ticketmaster site. Each time I attempted to purchase our tickets , my session expired far too quickly. On retries I had to select new seats at greater cost. The Gaiety sell tickets on site but not over the phone or on line. The present system of purchasing tickets does not seem effective and it is very stressful.

March 28, 2026
Unprompted review

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