Gala Casino Reviews 

500 spins on ice phoenix and not one feature and there even a ice symbol that lands every now and then didn't land once in 500 spins u can win 7 10 15 20 25 spins I never won one in 100 pound they litterlly lowered the rtp to 0

Shocking company - hold onto your money for up to 16 days !!! avoid

Worst casino ever nothing but robbing **** need to take the site down.

I used to love playing on gala so my story goes like this I have fibromyalgia which causes me to have a lot of pain and headaches
I'm on live chat and was asked something by cm to which I couldn't remember so I say I can't remember at the minute I have a headache also
Next thing I know the cm had sniched on me
I could not get on to my account it was blocked so when I get in touch with them they say I self excluded in my own interest because of the comment I made in live chat
This self exclusion is for 5 years ???
So I quiz all this and get no help
I think its totally discusting the way I've been treated been a loyal customer for over 9 years
Your illness should not be takin into account like this totally discusting the way I've been treated
So please take note that this is not a fair or good site the staff are snitches and rude

I closed my account, because...

Site responsiveness, login button sluggishness, loading time, page timeouts, game resource loading timeouts, game spin timeouts.

I covered the technical issues in my "onboarding survey" then a live chat, without resolution

General player experience, over standard 3G (not H, H+ or 4G), for a player in a limited mobile reception area 1 or 2 bars, wasn't great.

The least responsive session I had, a couple of sessions ago, it took 18 minutes, from login screen, via deposit, and game resource loading before I actually hit the game!!

Having said all that, I CAN STILL read/send emails, browse other sites, watch YouTube, and use the Netflix App (just) on standard 3G... But your site, for some reason just is a really shoddy experience over 3G .. Kind of feels "you, not me" if all the above web connectivity stuff is OK....

Clearing browser history, and cache aren't a fix in my case... Sorry

It's not a mobile operator 18+ block, as I went through the 18+ unblock procedure with my carrier, when I first joined your site (and via a VPN doesn't help either!!)

It's site performance over 3G only issue, that's lead to poor UX, and retention issues...

And.. the email I sent customer service, explaining the technical issues, being the reason for account closure, has not been responded to for over a week now, so I've lost faith in customer service too..

DO NOT PLAY THIS SITE WHEN U WIN U WILL NOT GET YOUR WINNINGS I WON £1,100 THEY ASKED ME FOR ID WHICH I DONE AND FULLY VERIFIED MY ACCOUNT WHILST MY ACCOUNT WAS CLOSED MY £1,100 I ACTUALLY WON WAS STUCK IN MY ACCOUNT UNTIL I VERIFIED MY IDENTITY WHEN I LOGGED BACK IN £570 WAS MISSING THEY WONT TELL ME WHY THEY JUST DONT WANT TO PAY PEOPLES WINNINGS WHEN THE WIN ABSOLUTELY DISCUSTING ATTITUDE FROM LIVE CHAT CALLED JED AVOID HIM AT ALL COSTS HE WONT HELP WITH YOUR ISSUES HE WILL JUST BEAT AROUNDTHE BUSH.WUICK ENOUGH TAKING PEOPLES MONEY BUT NOT WUICK TO GIVE IT BACK NOT HAPPY AT ALL!!!

Very disappointed. They sent me an email saying they have an 'important account update' and that I can no longer claim any bonus or offers.

They did this with their sister site gala spins also. It makes no sense at all. They are the only casino I have ever seen do this. It is their loss however as i will simply play elsewhere. Avoid the gala brands.

Terrible casino have been with for a while then refused to pay my winnings out unless it was split to different accounts that I no longer had. They took all the deposited money from the same card.

Peculiar site that’s prime purpose is gambling but doesn’t allow people to gamble. Forever looking for ways to hinder or disrupt gameplay. Avoid

I hope they get shut down refuse to pay my withdrawal even through im fully verified had my id please don't play they will Rob you money the 5 stars are people who work for them con site will Rob you blinde hope you get shut down horrible site

To be honest one of the best online casinos I played with . Deposited 800£ won 18,000£ I thought will never see it but it was on my account next day . The again win 4,000£ and again next day in .
Never delay so far . And it’s also linked to big group of online gambling..
Maan

Worst casino site ever I have played . 100% fixed. Deposited over 300 . Dead spins and even if you get scatters on random games it pays max 35x. Disgusting to be honest. Got like 10 bonuses after dead spins and the max win was 35x others is 15-25x absolute joke.

Gala/Coral group are a bunch of crooks/scammers!!! Slot machine are fixed to the hilt!!! Dead spins for hours without bringing a feature in!!! Took £1,000 off me in a matter of hours!!! THEY SHOULD BE IN JAIL!!! They keep saying it is fair and mentioning the random number generator, yeah it is randomly scamming people at will whenever it suits!!! KEEP AWAY FROM THESE CROOKS OR YOU WILL BE SORRY!!! BE WARNED!!!!!

A lot of this is on my own stupid decisions but I guess that’s the life of a gambler, I originally won £1000 off of £300 on fishin frenzy, I decided to try my luck the next day an I am not joking when I say this, I put over £3000+ over the space of 5 hours an had not a single win,I got the scatter at £5 spins which gave me £7.50 after putting in nearly £2000, there just doesn’t seem to be any luck what so ever an I’ve played on loads of sites, but by far this is the worst, I’m now way out of pocket an cannot get a bit of luck at all, learn from my mistakes avoid at all costs, bellacasino,betfred,partycasino are all 100x better

I would of given it 5 but after tonight experience 0 they usually do pay out on time and without trouble but tonight has taken the p#*s no help at all to why they emailed me saying complete then to be told it’s been cancelled and will take 24 hours to show back on my account :/ no apology and correct answer to my query . Will be sticking to tombola or ladbrokes in future

Given a £10 bonus for Key Bet Roulette, but there isn't such a game to use it on. Searched every day, spoken to chat 6 times, exchanged emails 4 times, cleared cache, tried a different browser, tried a different handset - nothing. £10 bonus useless.

Awesome site quick pay out great choice of games top marks guys

Disgusting!! Please don't play this site, it's so blatantly rigged, the slots are just ridiculously stacked against you, it's impossible to get to customer support it's a joke , I couldn't even request to close my account, you have been warned STAY CLEAR!!!!

Spend £250
First deposit on gala casino- Not a single win!! And no money back even £1 games are bugged for sure I just closed my account just now never play in any gala website!

Been playing a while.. I've recently won 100 pounds so I withdrew .. within a matter of an hour my account full blocked from any access.. I had a email saying I had to send in Id. And it's alot of I'd these boys need not just the normal pass poet photo but the full shabang cards bills passport and proof of u holding I'd... Bit over the top when others just require a bill or passport photo... So any way sent them in got confirmation all good .. then another email comes through u want more card proof . So anyway long story short.. these guys blocked my account said a security check.. anything to prolong me recovering my 100 pound..I would understand if it was 10,000 but it ain't it's 100.. I suggest people stay away from these.. I'll be getting rid of my account once this is all sorted if it ever gets sorted ...