GalacticSabersUK Reviews 

This is a quality saber and communication with Michael was sound throughout.
The finish and function of the sabre is class (though some character clips are repeated on the sound board, the light and fx are amazing).
The only thing I would like changed is the garflex stamp on the bracket of the hilt. Other wise a very sound gift.
I cant wait to get another one!

Placed 2 orders only hours apart, 1 for a lightsaber and the other a blade plug, I have received the lightsaber and it’s amazing can’t say anything bad about it, however I’ve still not received the blade plug and after following the tracking provided it was delivered but elsewhere in the country, after contacting them all my emails no seem to be bouncing back will be giving them until the end of day tomorrow 20/3/21 until I contact my bank

UPDATE: I would like to thank Michael for the update in his reply to my original review which clarified some bits of my issues so I am raising the amount of stars, however I did not see any information about parts being outsourced on the website when I ordered and the update about orders being delayed only talks about complete lightsabers therefore I did not heed it that much for which I am sorry (the message is: "Due to popularity and demand, our sabers are taking 2-4 weeks to build and ship"). And lastly I really wish that there was more communication from the website when you had any sort of query, even an automated email would've been great as that would let the buyer or potential buyer know that their email has been received and will soon be replied to.

While I did in the end receive the lightsaber blade that I ordered from the company, it took 3 weeks for it to arrive, I placed the order on the 28th and the delivery said 3-7 days, that is a big lie, their parts are coming from Hong Kong, Kwai Chung to be exact, and none of my emails (of which there were 5 as they have two different emails, I wrote 3 to one and 2 to the other) ever got a reply, I finally received a text from FedEx after I threatened to call my bank and create a dispute, I would avoid this company as long as you have other options and just order from somewhere else, even a Chinese factory as that's where it's going to come from anyway.

I was initially hesitant to order from the company due to the reviews on here. However after ordering I had sent an email with a question regarding the order and it was responded to straight away. I also requested an order update later on down the line and that also had a very quick response. Seems like they have massively improved their customer services from the older reviews on here! My Luke saber v2 was delivered today and my initial thoughts are that the lightsaber is really good quality and I love it. Also I didn’t have any import fees when the saber was delivered so that’s a bonus.

Bought a light saber as a 21st present for my star wars mad son. I emailed a few questions to help me choose the right saber options & has a reply within the hour despite it being after 6pm. All my questions answered & choice made I was delighted to receive my order within 5 days. To say I was impressed when I opened it would be an understatement. The quality of the product is outstanding-I upgraded the blade to Neopixel which I would recommend its awesome. I hadn't realised it came in a protective case with a stand included so this added to my delight & certainly made it good value for money. My son was delighted with it & it definitely was the star present of the day. Wouldn't hesitate to return in future for further purchases.

Unfortunately I had to cancel my saber but the customer service throughout was fantastic, Gina was very responsive and fast to my refund request, will be back in the future to get a saber!

The worst company in the entire galaxy. Bought my saber in early nov. After 6 weeks I get my saber Got hit with a Chinese import fee of €24 before I could get my broken saber. So not uk company as they state. They are nothing more than a middle man ordering from China for you. Anyway back to my nightmare with these guys, when I open it up, it’s missing screws, Sound and one light won’t work. Emailed about 5 times and got a mythical master Jedi Micheal. Saying it may be the battery charging port. Absolute rubbish. I sent video of the saber broken in action and nothing in return. In all about 20 emails sent out. I opened a case with PayPal and got my money back. This guy is still operating this site saying the company is back up after problems. STAY AWAY FROM THIS COMPANY. These opinions are mine and a company with such negative 1 star comments should not still be operating. Shame on you for still trying to get new customers. I’ll bet the negative comments section grows in the coming weeks. Awful service.

Ordered Force FX lightsaber - Smooth Swing on 15/12/20 and delivered on 20/01/21. Item was well packaged and in perfect condition on arrival.
A great lightsaber at a good price with all the effects as advertised. Updates from Galacticsabersuk were sent whilst waiting for order.

The lightsaber itself is an amazing product and everything works perfectly well I couldn't be happier with the product, however, their customer service is not the best

A misunderstanding.

Like many, when I first bought my saber (an RGB basic soundboard dual darth maul saber) I thought I had been scammed. No email correspondence and it didn’t ship in the estimated 7-15 day lead time. But this was due to my own fault and not reading the website properly, they had a message somewhere saying that they were on holiday. I will say that this message could perhaps have been a little clearer as many of us missed it, but it was hardly their fault.

When I got a reply Michael apologies and gave me a time frame for when it would arrive, and it arrived sooner than he said, the saber itself is great. The only minor issue is that the sabers are both ‘right handed or left handed’ meaning when screwed together the buttons don’t line up exactly like Maul’s saber but this is menial and I really couldn’t care less.

I’ve seen a few people calling this a scam and while the responses can be slow it is far from it. Would definitely recommend and hope to buy more in the future

Update..... finally got email this morning, a couple weeks after ordering. Michael contacted me directly to say that they were away when I ordered and not back till mid jan, however my lightsaber will be dispatched in next 7-10 days. Be patient and will update review once I see the product. LAST UPDATE::: Finally received Lightsaber with no costs for delivery. Fantastic quality item. Just be patient.... he says ;)

Light sabre arrived today,via FedEx, well packed, and comes in a hard case. Son is really happy with it. After reading a lot of negative reviews once we had purchased the sabre, we did panic a bit. Like others say, no response to emails requesting update, which was very frustrating. If I'd have known it was a case of being patient and it can take 5 weeks I would have relaxed and excepted this. Customer services really need to keep their customers in the loop, after all we have parted with a lot of money. All in all, my son happy with his sabre.

Good evening everyone I thought I’d place my experience here after seeing the negative reviews. I ordered my Sabre on the 27th of December and understood it could take a while with the Christmas break. Like everyone I emailed for an update and thought I’d been ignored, however I recommend checking your junk emails as the reply actually ended up in there the next day. I have now received my Sabre and couldn’t be happier with it (19th January) I understand they came back from Christmas break on the 13th January so I within a week it had been put together, shipped from Hong Kong and arrived in London to me through FEDEX. All in all, I was worried when I ordered this as £350+ pounds were spend but I am happy with the service.

The product itself (when it finally came) is great. The quality is fab, my partner loves it and wont put it down, it's just a shame the rest is such a let down. The customer service was terrible and there was little to no communication. Delivery was not on time and delayed massively and updates from the company were practically non existent, despite numerous attempts made. There is also no contact number. The delivery IS NOT FREE so its falsely advertised on the website. YES it is a UK company however they build and ship from Saudi Arabia, so you get charged regardless, also think it looses its quality a little, as being made and sold in the UK would have been pretty epic.
The instructions are also pretty poor, it's simple to get use too after some time but it comes with no manual. This is a pdf online however is hardly an a4 page long and tells you next to nothing.
All in all.. great product when it eventually came, however the whole service, website and delivery needs to be improved.

We ordered our lightsaber on 22nd November and it arrived via DHL Express on the 8th December. Having read the Terms and Conditions and Privcy Policy before purchase we were aware that whilst being a UK company products could be exported from Asia. We were also aware of the custom chargers. It was well packaged and only opened on Christmas Day as it was a present. The setup instructions are not easy to follow and could be improved. However, if you allow yourself a little time to think it through you get there in the end. The light sabre itself is of excellent construction and looks amazing. We ordered a case to go with it which was also of excellent quality. A pleasant surprise was the acrylic stand that also came with it.

Really disappointed. As per the other reviews, I've not received any communication regarding my order, despite sending multiple emails and messages. I ordered before the Christmas deadline and the item still hasn't arrived.

UPDATE: so heard from GS on 26th December to say that there was a “Glitch” with orders placed on 20th November and the order wasn’t processed, they asked if I wanted to continue with the order or have a refund.. I opted for the refund which I have still not received and no further response despite yet more emails!

Shocking really!
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Despite several emails to the customer service emails and Michael I am still yet to receive the order I placed on November 20th

No shipping number !!! no contact and no item that was a Christmas present

Needless to say I am very disappointed and quite frankly very angry that my emails haven’t been responded to and item not received!

PLEASE CAN SOMEONE CONTACT ME AND LET ME KNOW WHAT HAS BEEN HAPPENING ITS BEEN OVER A MONTH

Two key areas with this company. They are lying on the website as it is not a UK company but sabers come from Saudi Arabia. Customer service is non existent and they do NOT answer your emails.
However. The saber did arrive before Christmas as requested and it looks good quality if a little expensive hence 3 stars.

Terrible customers service and misleading website.

Like everyone else, all communication are ignored unless you try get refund from paypal then you just get single reply saying most of bad reviews are fake. I now try cancel order but owner went back to hiding. Looks like I'll need help from paypal to get full refund.

As for website, only give same feedback. Owner needs make it alot more clear where lightsaber is made. Website may say their 'UK Company' but if you read the fine print on homepage, you'll see lightsaber are made in Hong Kong, not UK as they want you to think. This needs made more clear on ordering.

Overall, I can not recommend them. I given them fair chance but their just complete let down. Even their facebook page and their etsy store are getting same bad reviews.

24/12/20 Update
The saber has shown up but I had not open package as I want send it back to seller in its original packaging. I just need seller confirm UK address on site since website is not updated ( stuck on black friday sale for weeks now). Hopefully paypal can help me since seller keep ghosting everyone.

8/2/21 Update

I thought this would be end when I got my refund (thanks to paypal) but owner (whose name you can find easily on reply to reviews) have now try remove my review like he does with EVERY negative review he gets. I'm now going add more information about this company. Their etsy store was shut down for lying to customers about where lightsaber, jewellery, knockoff lego set was coming from. On their etsy store, they said items are coming from UK, I made etsy aware that not true and etsy have look into it. Store was shut for breaking etsy rules.

I would also like to add, facebook page's reviews section has been removed because bad reviews he was getting.

My advice to buyers are look else where. There real UK companies either make lightsabers themselves or lgt resellers (which galactic sabers really are. LGT is Chinese company that make and sell sabers which is not owned by Galactic sabers) have same lightsabers in uk warehouse for cheaper price and better customers service.

Update 9/2/21

Owner (who reply to these reviews) has sent me his first and only email (I sent him 2 emails in December with no reply and contact with him was once in paypal). Don't know what he means with "proceed with this issue" since I got refund in January from paypal that he accepted but I'm guessing he really want this negative review removed anyway possible. This review is now "Verified" unlike his good reviews.

27/9/2021
7 months later and owner (who I can't not name because he'll try remove review because 'personal information' like using his first name even tho he doesn't mind good reviews using his name) after all else fail is still trying get my review removed. He went as far send fake cease and desist letter from his 'legal team'. The company is pathetic.

21/10/2021
This is owner 5th attempt get my review removed now

Basically a good order/delivery experience - but a fantastic product.
Expect about 3 or 4 weeks for delivery. Mine was coming from abroad (Hong Kong, then Riyadh, it seems). It had 'paused' completely unbeknown to me, awaiting import taxes paid. This is completely on DHL. I only found out cos got bored enough to dig up full tracking details.

The product itself is fantastic, lives up to the hype & my concomitant expectations.

I'd dabbled in 'Master Replicas' sabres - but Galactic Sabres make those look & feel like toys (which maybe they're supposed to be - I don't know).

So overall - this is clearly a genuine outfit, making fantastic products.

AL