GalaHotels.com Reviews 

I booked a hotel room at RIO Las Vegas over Christmas. Arrived at the hotel, I got the information that GalaHotel has canceled the booking. So I had to pay a high price for the stay. Contacting Galahotels is not possible until today. My complaint was not processed and I have not been refunded any money. So I paid twice for a room. I'm going to file a lawsuit against the company for fraud, and have a lawyer friendly in Istanbul fix the case.

hello, and I was cheated by galahotels.
good people, let's make more complaints! I'll file right now. we can get our money back!

I got also cheated by booking, receiving a confirmation and on arrival the room was already cancelled by somebody unknown? The Hotel's receptionist ask for double the price. What makes me wonder is that this fraud is ongoing since September 2018. Nobody seems willing to stop that business. Hundreds of travelers arrive at hotel and either got no room or have to pay lots of money? Where is the safety, competence and excellence of all the involved partners left? I'm just wondering?
The Dupe

I've also been scammed by Gala Hotels. They take your money and make the booking through an intermediary hotelbeds.com but they never forward payment to Hotel Beds who then cancel the reservation.

I have reported them to the National Fraud and Cyber Crime Reporting Centre who take reports on behalf of the UK police. But they tell me I am the only person who has logged a complaint against this company. They will act if they receive a number of complaints but for now my report is just logged for information.

*** So please if anyone in the uk has been scammed by Gala Hotels, Leonardo Travel or Vanilla Tours (they are all the same co.) please report them to actionfraud.police.uk. ***

In December 2018 I booked a hotel in Berlin, which I had booked appr. 1 year ago and where everything went ok.
This time though, the money was deducted from my credit card immediately and also immediately the hotel booking was cancelled by Gala hotels. Numerous emails did not get any reply - except the standard sentence, that my case was being proceeded!
I contacted my credit card company, had to write a detailed report and send all the screenshots I (fortunately) had taken and 1,5 months later the money was refunded. Still no apology by Gala hotels, so I will NEVER use them again and do NOT recommend this booking site at all (unless you want to lose money!)

Never ever ever book with galahotels. They are a a SCAM. I wish I had of read these comments before I booked with them. Myself and my boyfriend booked 5 days in Rome for €237. Got to the hotel we booked with for them to tell us we had no reservations there. The money was taken from our account yet our names were nowhere on their system. They dug deeper into this and seen that our reservation had been cancelled through our agency (galahotels) the day after we paid. So they took the money, made the reservation then cancelled it and took all our money. So it ruined our trip. They have a list of phone numbers to call on their site, not one of them works, when you go to their site to write a message to them it doesn’t send every time it says “there’s been an issue”. The whole thing is fake!

PLEASE DONT EVER USE THIS SITE!!

Myself and my boyfriend live in Spain and from anyone we’ve spoke to their unsure of wether or not we will get our money bank from the banks here. We might have to go through the police To be refunded as there’s no way of getting it back from galahotels!

¡¡¡¡ GALAHOTELS.COM MAKES A REALLY GOOD WORK RUINING YOUR HOLIDAYS !!!!

I made 2 reservations in two different hotels through galahotels.com on 2/11/2018.
One from 24/01/2019 to 26/01/2019 in a hotel in Milan
And the second one from 26/01/2019 to 28/01/2019 in a hotel in Florence.

I had checked my reservations the day before of my holidays in my user account at the galahotels.com website. Everything was ok.
I arrived to the hotel in Milan at 1:30 am in the night, and they told me the reservation was cancelled by me. Absolutely false.
The hotel was completely booked I had to find another hotel at 2:00 am. I guess you know I was tired.
I went the closest hotel I found and it cost me 5 times the price I would pay initially for the hotel I made the reservation through galahotels.com
I checked my user account of galahotels.com and the reservation of the hotel in Milan had been erased.
Next day I called to the hotel in Florence and the told me the same thing the reservation was cancelled, and the hotel was completely booked aswell. And I had to pay 2 times the price of the initial reservation.
The day of the check in of the hotel in Florence 26/01/2019, I checked my user account and the reservation of the hotel in Florence had been erased aswell.

I called them a lot of times they never answered the phone there is only a recording saying they are unavaliable

This is a scam, the website seems not working right now but it doesn't mean that tomorrow does not work.

Don't trust any comment from the galahotels.com saying:
This problem has been fixed or something similar, dont trust them. is a scam.

Only if they reward me i will come back to make another comment about the reward.

¡¡¡¡ YOU KNOW WHAT !!! ¡¡¡¡ GALAHOTELS.COM MAKES A REALLY GOOD WORK RUINING YOUR HOLIDAYS !!!!

Congratulations!
Regards

I did book the hotel in New York via Gla Hotel , I was infromed that there was no bookign of mine , and there was the cancellation from the Booking agent that Gala did not pay them.
I had to make the new booking on my arrvail date and were chagred double.

i tried to call and email , the website seemed to disappear.

very bad and cheating website.

Obviously the company has gone bankrupt, which is not an excuse at all not to answer their clients.
But in the name of truth I would like to tell everybody that I have been using this site since 2011 and didn't have a single problem, and I have made more than 40 reservations during these years and saved a lot of money, as it was always cheaper with them. Only last year there was one overbooking and luckily I called at the hotel and they informed me that there is no vacancy for one of the days, but I received a refund in 3 days.
Hope that everything will be resolved positively for all the people concerned!

Paid more then AUD$400 2 months ago for accommodation in HK through Galahotels.com. I rang the hotel direct to confirm my booking recently only to be told there was no current booking under my name. I tried to log onto Galahotels.com website to contact them but I could not access it. The search engine said the website can't be located. Email to the address provided by Galahotels.com was unanswered. I wish I read more reviews before booking through them. Seems like many agree that the organisation is a scam.

Absolute ripoff , paid £355 for 5 nights in Barcelona,turned up and they had cancelled it ..was charged again (now a total of £710 for 5 nights) and told to apply for a refund..now i am unable to get into there site(locked out)to apply and the phone numbers are never answered ...F;;;king scam ..keep away!!!!!

This company is a fraud, they canceled booking on 22 December
The company is based in Turkey and they have parent site Leonardo Travel, which site is still active. Contact your credit company ASAP and raise a case against them

Don’t use this company!! Exactly the same
As the other reviews!! No booking currently active! Luckily I don’t travel until September!!! Will be taking it up with my credit card company!!

This company is fraudulent! We booked through Trip Advisor and went straight to Gala. Booked a room and our credit card was charged 547+ for the reservation, the very next day we needed to cancel. Was well in the correct time frame for cancellation . Fine print says allow up to 21 days for a cancellation refund and it’s niw been 2 months and we have never been refunded our money!😡There’s NO way to contact this company . No response to emails and ALL phone numbers are fake and say not in service. It’s a complete SCAM! Spread the word about Gala.com.

I need a refund! I missed my flight Jan 16, 2019. Couldn't get anyone on the phone. Left a message so they could rearrange my airport pick-up for the next day, Jan 17,2019. They, instead, cancelled my hotel booking which was already paid for to GalaHotels . I could get no one on the phone. I had to pay again when I arrived at the hotel in Jamaica. I need a refund for funds paid to GalaHotels. I expected to lose money for the day that I missed my flight but not the total amount of our vacation because I informed them of my next day's flight. GALAHOTELS DO THE RIGHT THING!

Gala Hotels is a complete scam. Booked a hotel room through them at Rome Hilton Fiumicino Hotel.

They took my money and never booked the room. Showed up with what Gala Hotels said was a confirmed reservation which the hotel had no record of.

I have emailed them repeatedly without success.

AVOID THEM LIKE THE PLAGUE. DO NOT USE THESE GUYS UNDER ANY CIRCUMSTANCE.

It's either a scam or a horribly run business. I never received a confirmation email but my credit card was charged. I could not reach anyone at Gala Hotels to find out if my reservation was legit or not.

Total scam, stay away....far away.
Booked a room in Vegas, was charged immediately, cancelled a few days later (December 2018). I've received no credit and no response (other than the automated reply).
I've now reached out to my credit card company to dispute this fraudulent charge.
Their website seems to be gone as well.
Beyond frustrating.

Do not book through Gala Hotels. Its a scam. I booked a one night stay at the London Hilton Angel Islington on the 5th December. When I got there, there was no room available. I have logged onto their site and made complaints, was told I would get a refund which has not materialized. The Gala Hotel website is now no longer available. Any advice from anyone out there about how I can get my money back?Who is behind this?

Gala Hotels are scammers. We booked 3 nights for a trip to Madrid in early January 2019. Gala hotels took our money on the 8th December 2018 and sent us an email booking confirmation. When we got to the hotel in Madrid they told us the booking was cancelled on the 19th Dec. They were fully booked so late at night we had to find another hotel and pay another €450. Gala Hitels are impossible to contact as no one answers their telephone number and when you make an online complaint you get an automatic robot answer and SILENCE! We used Tripadvisor to make our initial booking and I am shocked that Tripadvisor are still facilitating this scam from Gala Hotels.