GalaHotels.com Reviews 

Update galahotels! They even closed their facebook page! I dont think anyone is getting the money back.

I was also a victim. The reservation of one room was made through GALA HOTELS in Hotel Olympia, Thessaloniki and prepaid "non refundable" in order to get a better price. According to the Hotel, this reservation was cancelled five days later, without any notification. The money (163 Euros) is not yet reimbursed. Tried to call all the telephone numbers referred in their site, none is answering. Sent a message, I got an automated answer "Please be informed that we are still working on your request". In the meantime I was lucky the hotel had a room available, which I had to pay, since the GALA HOTELS voucher was not honored. Still waiting for the reimbursement.

I am one of the victim too. Booked four room and got confirmation on the september 6 2018 of my booking in travelodge in Cayo Coco Cuba. When I arrived, the hotel said that my booking was cancelled on the 19 dec 2018. The cancellation does not come from me and no email notification whatsoever from gala hotels. Unable to reach anyone through its uk contact number and only received automated email reply saying that they received and gave case number to my complain and said that work is in progress. But reading the review on tripadvisor, suggessted me automatic reply is what I will only receive. Hopefully my bank can help to reject its payment claim to my credit card. Do not book anything from gala hotels website!!

Same as everyone else booked my holiday 5th of December, arrived yesterday in Lanzarote and they (gala) had cancelled our booking but debited £431 from our account. The hotel had another room available, however we had to pay again. After some tears and tantrums we contacted our bank this morning (Lloyds tsb) who are refunding due to this being fraud.

Gala hotels are absolute scumbags

Turned up on Christmas day after paying £2400 in June and find out they never paid. In addition they cancelled 3 days before using a company called Leonardo Travel. The bank say the company has gone into liquidation. Yet the website is still up and running

Arrived at hotel to be told my booking had been cancelled by the site. They are a fraudulent website. Devastated.

Do not book with this company.

My new year’s eve was ruined by gala hotel.

I booke a room in Birmingham for New Years and when I turned up to the hotel I was told my reservation was cancelled free of charge which the room was paid for already?!?!
GALAHOTELS passed. Y details to agoda there to cancel my reservation, take my money and ruin my night!

It’s disgusting, my friend made a booking with this site last month and everything was fine so why was it all messed up now?
I tried opening a complaint case on their site but no response since.
Case Id- CAS-194682-V7T5S5

I WANT MY MONEY BACK

I booked hotel Alexander plaza in Berlin for 3 nights between 20181228 and 20181231 on your website Gala Hotels, For that I paid 3430:41 SEK (swedish crownes) 20181123. When we came to the hotel 28 december they could not find our booking. Gala Hotels had cancelled it!? So that caused us lot of trouble and our holiday was ruined. Its only one thing for you to do now and that is to pay back the money for our 3 lost nights. I hope you will solve this whitout further instances conected

Booked a night away in London on the 28th of December only to be told when we arrived it had been cancelled and I had paid in full and booked in October tried ring them only to here no one available try later still trying to get hold of them 6 days later.
STAY CLEAR NEVER AGAIN

We were damaged by 8000 euros
please everyone report the case to the police and contact your bank
big scam!!!

They are a fraud. They took my book, and never made the booking for my hotel in Warsaw for Dec 21, 2018.
AVOID and REPORT.

AVOID AT ALL COSTS!! booked a hotel room back in October for January for 1 night. Confirmed with hotel after booking and all seemed fine. However I saw a post on Facebook where someone had booked through them and turned up at their hotel to a cancelled booking so thought I’d look into mine. Unfortunately the same as happened to us, booking has been cancelled and I’m unable to get through to gala either by email or calls as none of their numbers work. Luckily we had a heads up by others aren’t so lucky. AVOID if you want a room that is actually booked and you can use. They still have our money and I’m not expecting it to be refunded as they’ve are fraudsters. They would never have told us either. Save all the hassle and book with a more reputable company!!

To put it in a nutshell: they just debit your bank account and do not make any hotel room reservation in exchange. And the customer service team is nowhere to be found! None of their worlwide phone numbers is currently working and they do not respond to any e-mail!!! Just a big time scam !!!
This website shall be removed immediately from the internet and shall disappear from Google and all search engines.

Avoid them, SCUM
I've booked a room in Jury's hotel in Sheffield and when I arrived they told me that the room is been canceled, thankfully they give me another room thanks to the hotel. I emailed them straight away to inform them but no response, is been now 2 weeks and the phone number doesn't work. Avoid Avoid them !!!! SCUM

GALAHOTEL.COM
we book hotel 05th December 2018, they taking Euro 368 from my visa account.
there was time limit to cancel the booking till 17th Dec.
We cancel the booking on 06th Dec & they say they will credit us back this Euro 368 in our account soon.
NO MONEY CREDIT IN OUR ACCOUNT TILL 01se JAN 2019.
=====
on 06th Dec 2018, i booked the hotel without breakfast now, in Euro 277, same hotel, same kind of room, but no breakfast.
They send us HOTEL STAY VOUCHER & FREE TRANSPORT FROM AIRPORT TO HOTEL.

When we reaching on 24th at airport in Agadir.
First problem, found TAXI voucher cancel on 20th Dec 2018, without inform us.
Second Problem Found in Hotel, Hotel booking was cancel on 20th Dec 2018 by galahotel.com without informing us.
Hotel staff, give us prof of e-mail communication between Gala Hotel agent & hotel staff discussion of cancellation order by Gala Hotel.

They Taking our Euro 368 + 277 out from our account, neither no one pick-up the phone last 24th Dec 2018 till today.
I try to call all GALA HOTEL NUMBER, which mention in Hotel web side.
United Kingdom: +44 20 3384 64 48
United States: +1 347 871 9760
Italy: +39 06 9480 4292
Turkey: +90 850 360 40 04
Turkey(fax): +90 212 356 24 84
Australia: +61 266 984 063
Spain: +34 91 198 84 74

But, all this number are fraud too, no one pick-up the phone on
this number now days.
Even, I have sales guy e-mail and phone too, but they also don't pick-up any phone / neither reply us back.

Mr. Mehmet Gümüş
Reservations Manager
( UK + 44 20 3384 6448
Gulbahar Mh. Harmanyolu Ust Sk.
Meric Plaza No:10/5
Mecidiyekoy Istanbul
TR 34394 ( Turkey
+ 90 212 706 0999
( Direct + 90 212 706 09707 Fax + 90 212 356 2484

TILL NOW, OUR CASE IS OPEN.

As has been said several times before on this site, we have just returned from Florida, having booked the hotel via GH in February 2018. Arrived on Christmas Eve to be told that our booking was cancelled on the 18th December 2018 with no explanation. They did manage to find us a room, but it cost us more. Have emailed and phoned but no response and not expecting to receive one. Having spoken to credit card company who advised that we should get our original payment back. Had we paid by debit card it would have been somewhat different.

Worst experience ever. They take payment without confirmation with the hotel. I booked a room for the few days ago and arrived at the hotel. I was told that the room was cancelled. same story with many people who have written here. And the receptionist showed me the all list of forwarded emails through several agency. My money was paid in November and I was not informed that they cancelled the room! I NEED MY MONEY BACK

Scam! Do NOT trust this website. Booked to stay in Edinburgh for new years. All seemed fine until we got to our hotel, where we found out they had cancelled our reservation 2 weeks before our stay. There was no notification they were going to do this and no money had been refunded to us. The website still said we had a booking even though they had cancelled it with the hotel. Galahotels have now removed all history of the booking from their website. Very crafty. Luckily we've saved screenshots of the booking and the invoice. It doesn't look like we're the only people to fall victim to this site. Tell everyone you know to stay well clear of this site.

Terrible, awful. Booked a hotel with galahotels from 31.12.2018 till 04.01.2019 hotel in Amsterdam... received confirmation. After flight from UK to Holland We had no room to stay in, due internal fault. So spent another 600£ to get some accommodation. Never use them again