Galdieriauto Reviews 40

When I have rented a car for 4 days I've asked at what time I have to return it. The answer was not later than 18.30.. I have returned the car at 16.oo and was asked to pay for 1 more day. I consider it a misbehavior .Shame on you ! I'll never rent a car from you.

I've rented with Olbia airport branch (Sardinia), and everything went rather smoothly until I arrived home to find out I've been charged for the rental despite having prepaid the car up front via a partner website. I've contacted the branch, and they've clarified, again pretty swiftly, that it was indeed their system mistake and that they will refund the full amount. I've been advised it can take up to 20 working days.

It's been 7 weeks and still no money back. It's beyond ridiculous, because nowhere in Europe does it take so long!! I will now be escalating things in any way possible as I no longer believe they actually plan on returning the money.

Nightmare in Rome
Nightmare in Rome

THE CAR WAS NOT SERVICED AND READY FOR RENTAL

They decline my creditcard because of wrong code 16 times. But with extra insurance and 4 times price they accepted my debit card - all m y cards have the same code.
We upgraded the car when we ordered,- we got a Panda.
The car was very dirty inside and outside. Try to remove the dirty from the front windshield, but no sprinkler.
A lot of lamps was on - I dont know anything about cars.
There was no sprinkler, not enough air in the tires, the oil was old ( no gas station would refill the oil because it was to old), the aircon was out of order.
Road assistance would only pick up the car, not give us a new one. But we was living in the mountains and change hotel every other day and need the car.
I could not get though by phone to the rental company and send them emails. After a long dialog over and over we thought that we where on their way. After more than a week we had to drive 30 km for a mechanic, wait there while they diagnostic the car og change the oil - more than a half day
After that we still have problems with the car - air con showed roadtemp was minus 13 degrees, but it was more like plus 37, which meant hot air blowed into the cabin.
After we returned the car, the promised me a refund, but dont respond me emails.

These guys seem to always find the reason to tell you that your booking is not valid and you can only get a new one at a much higher price.
Mind these tips when renting from them:
1. Make sure you select the exact time to pick up the car and come at that time. You only have 59 minutes to pick up the car. Come later and your booking is not valid.
2. Make sure that the name you used at the booking is the exact same name in you passport and your credit card.
3. Make sure you have a physical card to pay on the spot and your name is on the card. Exactly the name you booked for. Your spouse’s, friend’s, parent’s card will most likely to result in a non-valid booking.
4. If have an option to pay half the price when booking do that. Cause in most likely scenario this money will be gone. We booked a car and selected a full coverage insurance, hence we did get a refund for the insurance, not the booked car.
5. If you can afford a full coverage I advise you do that as well. We parked at the train station for a day and when we can back in the evening the window was broken. Since we had a full coverage we had the car replaced at no cost or hassle. Trust me given the way Italians people drive, park and some bad people will try to get into your car - it is worth it.
6. Never leave anything in the car. The thieves tend to break into rental cars much more often than those privately owned.

Hope this helps some people to avoid higher charges and other potential issues.

We rented a car at Bergamo-Milano airport and the service was efficient and also Subita at the desk was very helpful and polite. We would definitely rent again from this airport.

Do not rent here! Rude staff and dirty offices. Terrible service.

We asked to pay with a Virgin Money credit card (clearly marked as credit on the front). It is a Mastercard which is accepted worldwide and has the Mastercard logo clearly displayed on the front of the card.

They refused to even attempt payment with this card saying that it was an “online bank” with no physical branches. We showed them evidence of physical branch sites in the uk which they would not accept. They googled “virgin money” and pointed to the online banking link as evidence that it was online only. When we explained that like every major bank they offered internet banking services but were not an exclusively online bank they would not accept this. We offered alternative cards including an American Express and our debit card with sufficient funds on it to cover the €800 hold but none were accepted. We asked if we could pay €800 and have it refunded to us on safe return of the car and they refused. They refused to speak to their manager to see if there were any other options to enable us to pay for the car we had reserved. Very unhelpful!

We went to Sixt after this who took one look at the card, confirmed it was Mastercard and processed a new last minute car rental for us swiftly. Unfortunately at least €200 more than we had reserved this car for.

On the cleanliness of the office there was rainwater on the floor but also papers and half eaten food strewn across the counters. The attendant was eating her lunch whilst refusing to take our payment.

We booked with Galdieri well in advance and got the car for €30. The old adage that “you get what you pay for” is true. Although I guess not in this case given we were refused our rental car.

If you look at all the negative reviews listed they write back and explain why the customer is wrong and they did nothing wrong. They never accept responsibility for error or poor customer service.

Avoid this company at all costs!!