Natalia at Galliard has been a pleasure to deal with. She has been very responsive on every issue, small or large, dealing with us pleasantly and professionally. This was a first time buy after a coup... See more
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Do not ever buy apartments from these crooks! Especially a building like Trinity Square in Hounslow, inward facing apartments with no opening windows! Surveyors have classed these as 0 value! Do y... See more
Company replied
AVOID at all costs. 0 stars. Disgraceful, unethical, untrustworthy, greedy company with no transparency. Lies unfortunately on lies. Service charges increased yearly without any justification.... See more
Company replied
Terrible company, tried to force changes on leaseholders and turn our development into a van depot. Thankfully the council struck their plan down, but they fought every step of the way. Increased serv... See more
Company details
Written by the company
Founded in 1992, Galliard Homes is one of London and the South East’s leading developers. Over its 30-year history the Galliard Group has evolved from its residential property origins to be a leading authority and expert in construction and the development of large mixed-use schemes. The group has a development portfolio including nearly 7,500 homes, with some 1,000 homes currently being marketed for sale, and 1.1 million sq. ft. of consented commercial space. In addition, Galliard Homes has over 1,700 consented affordable homes with 760 currently in development. Through strategic joint venture partnerships Galliard Homes has steadily moved into other key cities throughout the UK, which together, will deliver over 4,000 new mixed-tenure homes in Birmingham and Bristol.
Contact info
IG10 3TS, London, United Kingdom
- www.galliardhomes.com
2.4
Poor
226 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
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New 1 bed at Wimbledon Grounds
Over the moon with this purchase!! Love it! Well done Galliards!
September 7, 2022
Reply from Galliard Homes
Hi Johnathon,
Thank you for taking the time to share this 5 star review.
We are so pleased that you had a positive experience with Galliard Homes and very much appreciate your feedback.
Thank you,
The Galliard Team
A NIGHTMARE COMPANY
Bought a flat in an energetically sustainable new-build complex 1 year ago. In less than a year, the service charge has been duplicated; the management company, a Galliard subsidiary, has not been able to justify the exorbitant costs.
Bills have gone through the roof well before the energy crises and the so-called sustainable heating technology is unaffordable.
Us tenants are constantly chasing them for updates and explanations on absurd charges: this week we have been billed £147.60 to install a bike pump.
They are disgraceful.
Stay away from any Galliard ventures.
August 29, 2022
Unprompted review
Reply from Galliard Homes
Thanks for reaching out. We are sorry to hear of your negative feedback, however after speaking to the senior property manager following your review, we can confirm that we have been in touch with the lease holders of this development and have explained that due to the actual expenditure, we are unable to reduce this cost any further. The service charge was explained to all leaseholders, however it was stated that if you would like invoices for the current financial year, you will need to wait until the accounts for the year are produced.
Kind regards,
The Galliard Team.
STAY AWAY!
STAY AWAY!
Bought a flat with then two years ago - our management company is *tadaaaaa* a sister company of Galliard who charges us 6k service charge annually, which is almost double than what similar buildings in the area are paying. Can never get a straight answer from them etc. Honestly, stay far, far away.
September 15, 2022
Unprompted review
Reply from Galliard Homes
Hi Maxi,
Thanks for reaching out. We are sorry to hear of your negative feedback, however after speaking to the senior property manager following your review, we can confirm that the service charge you stated above for your development is not correct. It is understood that we have been in touch with the lease holders of this development and have explained that due to the actual expenditure, we are unable to reduce this cost any further. The service charge was explained to all leaseholders, however it was stated that if you would like invoices for the current financial year, you will need to wait until the accounts for the year are produced.
Kind regards,
The Galliard Team.
Keri and Martine
Keri and Martine made this whole process quick and smooth. Overall very pleased!
September 1, 2022
Unprompted review
Reply from Galliard Homes
Hi Ramona,
Thank you for taking the time to share your 5 star experience with Galliard Homes. We are delighted to hear that the team were able to assist you in securing your property efficiently. We have passed your feedback onto the team.
Many thanks,
The Galliard Team
Discrimination/ unprofessional tactics
Discrimination experienced when attending viewing.
No response to complaint.
September 1, 2022
Unprompted review
Reply from Galliard Homes
Dear JD
Thank you for taking the time to provide feedback on your experience. We take all our obligations very seriously. We contacted you as you had been in touch regarding another scheme.
We are sorry that the unit about which you enquired, was sold prior to you being able to view. We refute any allegations of discrimination, sometimes apartments sell quickly. We would always be happy to try and find you another, and work with you to try and exceed your expectations when buying a home from us. Perhaps you can write to us @ contact.us@galliardhomes.com and we can see what we can do to help you.
Yours sincerely,
The Galliard Team
Smooth and warm welcoming completion
It was lovely to meet Martine and really appreciate her help for the completion. She made the whole process truly smooth and welcome. Much appreciated!
September 5, 2022
Unprompted review
Reply from Galliard Homes
Hi Peter,
Thank you very much for sharing your feedback. It is great to hear of your fantastic experience with Martine, we have passed your comments onto the team.
Kind regards,
The Galliard Team
Do not ever buy apartments from these…
Do not ever buy apartments from these crooks! Especially a building like Trinity Square in Hounslow, inward facing apartments with no opening windows! Surveyors have classed these as 0 value! Do your homework with office conversions as councils pass anything when it comes to housebuilders!
Directors are not listening to making changes as long as there pockets are filled with fat cash!
**update galliard homes tried to bring this review down - clearly the truth is coming to light. We have switched management agents and they have swallowed up all the reserve funds, what a surprise!! STAY CLEAR**
September 4, 2022
Unprompted review
Reply from Galliard Homes
Thank you for your review. We sympathise with your situation but of course refute your claims. These apartments were priced to reflect their aspect and represented better value at the time. This is why people chose to purchase them. As developers and investors we all are aware that the mortgage market is challenging, as lenders have changed their criteria.
Yours sincerely,
The Galliard team
Unprofessional Company
Was pressured into purchasing. Had no support along the way and was given misleading information. Was given 1 week to complete and find a lawyer- only then to be told they had appointed one after searching for a lawyer and this chap kindly contacting them and finding this out!
Heard nothing since contacting their lawyer for 2 months now being charged interest after having the cash available to pay since beginning of the year.
Totally unprofessional and do not respond to emails or offer assistance.
Do not buy from them!
It has been a complete nightmare for me- and I am an experienced property investor!
They have not even had the decency to reply to my direct emails questioning these issues, all I get is a reply on trustpilot which does not address anything!
September 4, 2022
Unprompted review
Reply from Galliard Homes
Thank you for your review, which we take very seriously. We have undertaken a full investigation in order to respond to your comments.
We note, from our files, that you purchased your unit via a retained agent some time ago. Initially the apartment was purchased in your name. A wealth manager was assisting with the mortgage application on your behalf. The contract was then assigned to your son and the purchase was to be completed via a cash transaction.
Notice to complete was issued on the 17th June, with the original completion date due on the 1st July. We then granted an extension at the request of your solicitor. This was granted free of charge. Unfortunately contracts were still not completed. We therefore issued a statement with appropriate contractual interest charges and related contractually agreed costs applied
Our completions team are always on hand to support and keep all purchasers and service providers informed and updated throughout the buying process.
We are very pleased to report that the apartments at Orchard Wharf are renting very well offering a good return for all investors.
Kind regards,
The Galliard Team
Great experience from day 0
Great experience from beginning to completion. Very helpful team - special shout-out to Martine, Elise and Kirsty for all the help to us. As a first time buyer definitely a reputable and experienced support team is essential to ensure things goes smoothly. Very attentive and responsive team for all different enquiries and agenda.
August 24, 2022
Unprompted review
Reply from Galliard Homes
Hi Jian,
Thanks for taking the time to share your review.
We are delighted to hear of your 5 star Galliard Homes experience. We have passed your feedback onto the team.
Thanks again,
The Galliard Team
I can’t thank Galliards enough they…
I can’t thank Galliards enough they have been amazing. When I had problems With the original unit I bought in 2017 due to difficult lenders they agreed to swap the unit and I was able to secure lending. The finishing of the apartment is magnificent and throughout the whole process from sale to completion they have been efficient, accommodating and flexible.
August 3, 2022
Unprompted review
Reply from Galliard Homes
Hi Sarah,
Thank you for taking the time to share your experience. We are delighted to hear that the team were able to assist you in securing the correct property and efficiently resolve issues with lending. We hope that you continue to have positive experiences with your new property.
Many thanks,
The Galliard Team
Completion at Handlebury House
We have just completed on a flat at Handlebury House, London E14. From start to finish this process has been very smooth helped along the way by Martine who has been amazing. Thank you Martine for all your help and thank you Galliard Homes for such a beautiful flat.
July 29, 2022
Unprompted review
Reply from Galliard Homes
Hi Gill,
Thank you very much for sharing your 5 star review. We are delighted to hear of your wonderful experience with Martine, we have passed your comments onto the team.
Many thanks,
The Galliard Team
I am the owner of a new apartment in…
I am the owner of a new apartment in the Orchard Wharf development. It has been a pleasure to work with the Galliard team in particular Martine Hamilton who has been so supportive throughout and always on hand to respond to queries and communicate effectively. I have to say in that regard this is the best property completion I have been through and I believe that is down to Martine's support. Thank you!
July 26, 2022
Unprompted review
Reply from Galliard Homes
Hi Graeme,
Thank you for this fantastic feedback! We are very happy to hear of your 5 star Galliard Homes experience. We will forward your review onto the team who will be delighted to receive your comment.
Kind regards,
The Galliard Team
I am owner of plot A flat and first…
I am owner of plot A flat and first time buyer of UK property. Overall I am impressed by the good quality of your new built flat save for some minor defects of the window garden glass panels and carpenter wood work in snagging and trust they had remedied with my letting agent LiFE residential. I have no hesitation to refer friends/relatives to consider future housing developments by you.
July 22, 2022
Reply from Galliard Homes
Hi Chau Oi Wan,
Thank you so much for taking the time to share this review.
We are pleased that you have had a positive experience dealing with Galliard Homes and very much appreciate your feedback.
Thanks again,
The Galliard Team
The developer should not sell those…
The developer should not sell those left units and waive stamp duty and furniture pack, this is very unfair to all of our previous buyers!
Besides, the completion date was unreasonable delayed but without any compensation for us!
You should waive our management service fee for at least half a year!
July 21, 2022
Reply from Galliard Homes
Hi Chung Suet Yee, thanks for reaching out, we are really sorry to hear this feedback. Please contact news@galliardhomes.com with more information following your review so we can investigate this further.
Kind regards,
The Galliard Team
Professional polite & responsible handyman
Handyman replaced flooring strips after our reporting defects of loosen one day after. His workmanship is excellent..He also fixed the main door lock which he found loosen immediately. This handyman is very professional , polite and responsible. Thank you very much.
July 18, 2022
Unprompted review
Reply from Galliard Homes
Thank you for taking the time to share your 5 star experience with Galliard Homes. We are very pleased to hear that you are happy with the service provided and we as a company appreciate your feedback.
Many thanks,
The Galliard Team
Service of Concierge
Overall , the quality of the property and the furniture package provided are satisfied. However, the button of the microwave was found loosen. My son had tried to seek the assistance from concierge, she gave him one of phone number of the supplier. It is hard to comunicate with them as the phone no. was not for calling maintenance.
July 14, 2022
Reply from Galliard Homes
Hi Cheung Kai Chuen,
Thank you very much for sharing your feedback, we really appreciate your review. We are sorry to hear you did not receive the correct contact details, if you have any further queries please contact the Galliard Homes Aftercare Team 020 8418 1045 aftercare@galliardhomes.com
Many thanks,
The Galliard Team
Spoke to a sales advisor today to…
Spoke to a sales advisor today to arrange a viewing for a property of theirs. She said she needed to conduct an affordability testing prior to arraning a viewing for us and she just had no idea of what she was doing. She kept on asking me what my incentives were even after telling her numerous times that I was a limited company owner and take salaries/dividends from my company. I had said we have high savings so we are flexbile with the deposit figure. She robotically demanded a figure so I gave her a figure just so we can get through the process. She then said we coudln't afford for some of the properties even though we should be able to by raising our deposit. I tried correcting her and she hung up on me....
July 7, 2022
Unprompted review
Reply from Galliard Homes
Hi Kristofer, we are really sorry to hear this feedback and we thank you for bringing this to our attention. Customer service is very important to us so please rest assured that Senior Management will be following up internally with our teams on this matter.
Should you still be interested in enquiring about any of your properties, please contact news@galliardhomes.com where we will ensure that you are looked after correctly by a senior member of the Sales team.
Many thanks
The Galliard Team
A heartfelt appreciation to Martine…
A heartfelt appreciation to Martine Hamilton who is so helpful and always kept us abreast in guiding us through out the completion process.
July 4, 2022
Unprompted review
Reply from Galliard Homes
Hi Kenny,
Thank you very much for sharing your feedback. It is great to hear of your fantastic experience with Martine, we have passed your comments onto the team.
Kind regards,
The Galliard Team
Kitchen unit replacement
I'd noticed that some of the kitchen units had started to yellow on the front. I contacted Galliard (I was still within my 2 year warranty) and they offered to replace them as a goodwill gesture. It was easy to organise a time for the work to be done with Galliard. The workmen were great, had the whole thing done in about 15 mins. However, they did mention that the units hadn't yellowed, some yellow units had been installed by mistake instead of the white ones. Overall a good service
July 3, 2022
Unprompted review
Reply from Galliard Homes
Thank you for taking the time to share your experience. We are very pleased to hear that you are happy with the service provided and we as a company appreciate your feedback.
Excellence Service
June 24, 2022
Reply from Galliard Homes
Hi Boli,
Thank you very much for your kind review. We really appreciate your feedback.
Thanks again,
The Galliard Team
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