The site is easy to use, customer service is always helpful if needed (both online and in store), everything is explained well so you know what rewards bonuses you get along with easy to follow pricin... See more
Location
Switch locationGAME, Bon Accord Centre, George Street, AB25 1HZ Aberdeen, GB
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Parcel arrived damaged. I messaged game. They told me not to worry about the damage. Terrible customer service
The sales assistant in the Aberdeen store spoke to my son as he purchased his toy and made recommendations. My son, who is 11 was tickled pink.
The site is easy to use The site is easy to use, customer service is always helpful if needed (both online and in store), everything is explained well so you know what rewards bonuses you get along... See more
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Company details
About GAME - Aberdeen
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, Bon Accord Centre, George Street, AB25 1HZ, Aberdeen, United Kingdom
2.9
Average
31 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Parcel arrived damaged
Parcel arrived damaged. I messaged game. They told me not to worry about the damage. Terrible customer service
April 24, 2026
Unprompted review
Did not get the item
Did not get the item . The delivery driver took the parcel with him and mark it as delivered ( CCTV checked by the parcel shop ) . Just wondering why Game can not use Royal Mail a trusted postage courier service instead .
January 7, 2026
Unprompted review
I tried to get Zelda BOTW from them
I tried to get Zelda BOTW from them, waited for 2 weeks and nothing arrived.
Just gutted
August 18, 2025
Unprompted review
Pre order system shocking
Pre order system shocking.
3 weeks late on delivery for a pre order.
No customer support communication. Definitely will not be doing a pre order ever again.
Online chat system with human was pointless very rude and unhelpful and didn’t have a clue what he had to do to help. Please update your customer service skills and pre order system and email communications and general communication. This company has really gone down the drain. Disappointed doesn’t even come close.
October 18, 2024
Preordered silent hill 2 for PS5
Preordered silent hill 2 for PS5. Game was released on the 8th of October. Received the steel book without the game on the 12th. Have yet to receive an update on the actual game disc . Haven't even received an email saying it has shipped. It's been over a week since the game released.
Been buying software and hardware from game.co.uk for decades and this has never happened before.
I doubt I will be buying from this company again. It's a shame they have the rights to the exclusivity on steel book and special editions.
October 8, 2024
Unprompted review
Good service
September 28, 2024
many email with no reponse
many email with no reponse, very bad service
September 6, 2024
Unprompted review
tyrant game manager is a hypocrite
went in to my local game shop and was met by the local manager who had a real chip on his shoulder.
He declared to me "we dont have time to speak to you"
After spending thousands of pounds in that shop it suddenly dawned on me. Why do i want to support a shop that tries to dictate to me when i can use my god given rights to express myself?
Answer? I dont wont ever go back to that shop again! My god i helped pay that goons wages and his attitude is rank
March 21, 2024
Unprompted review
Reply from GAME - Aberdeen
Hi Scott,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
The assistant was really helpful
February 10, 2024
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