Simply will never be shopping here again. After buying a game I returned it for a refund due to unexpected boiler repair so I needed to prioritise my money. I returned the game with a receipt still se... See more
Company replied
Location
Switch locationc/o House of Fraser, 13 Milsom Street, BA1 1DD Bath, GB
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See what reviewers are saying
I found the staff friendly and helpful and I enjoyed my visit to the store.
The 2 people in store were very helpful and knowledgeable.
The member of staff that served me was very friendly and knowledgeable about the Playstation 5. Fantastic sales service!
Company details
About GAME - Bath (HoF)
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
c/o House of Fraser, 13 Milsom Street, BA1 1DD, Bath, United Kingdom
3.9
Great
7 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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I found the staff friendly and helpful…
I found the staff friendly and helpful and I enjoyed my visit to the store.
April 12, 2024
The 2 people in store were very helpful…
The 2 people in store were very helpful and knowledgeable.
April 14, 2024
Simply will never be shopping here…
Simply will never be shopping here again. After buying a game I returned it for a refund due to unexpected boiler repair so I needed to prioritise my money. I returned the game with a receipt still sealed and its packaging unopened. This policy was never explained to me on purchase only once I’ve received my receipt then it’s too late. To be told I would not be offered the cash I paid for it but only points which doesn’t help my boiler repair. you cannot contact this company to discuss this this is the last time we will visit the shop
January 10, 2024
Unprompted review
Reply from GAME - Bath (HoF)
Hi Stephen,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
Fantastically knowledgeable staff
Staff are always very friendly, knowledgeable and approachable which makes each visit a pleasure.
January 1, 2024
Fantastic service
The member of staff that served me was very friendly and knowledgeable about the Playstation 5. Fantastic sales service!
August 24, 2023
Great service.
May 11, 2023
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