GAME - Bradford Reviews 15

TrustScore 4 out of 5

4.1

GAME, Unit SU17 17 Petergate Mall, The Broadway, BD1 1AH Bradford, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Staff were more interested in talking amongst themselves than actually helping any of the customers. Waiting around to pay for awhile and then when it came to paying I asked for a bag which was acknow... See more

Company replied

Rated 3 out of 5 stars

The Bradford Broadway branch needs ventilation an AC it is hot and unhygienic. The staff keep saying the AC is broken but doesn't get fixed. This is a huge turn off especially when one has a health c... See more

Company replied

Rated 5 out of 5 stars

Staff were excellent and supportive, especially considering it was using Game Arena with a Young Person in Care. Respectful, kind, attentive towards the young person. Great customer service by all sta... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME - Bradford

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • GAME, Unit SU17 17 Petergate Mall, The Broadway, BD1 1AH, Bradford, United Kingdom

4.1

Great

TrustScore 4 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We visited today and few times before…

We visited today and few times before always served with a smile each staff member acted so professional my child was there 2 hours as we have the unlimited pass the staff were so lovely and their customer service was A* in the Broadway bradford game.

April 19, 2024
Unprompted review
Rated 1 out of 5 stars

Staff were more interested in talking…

Staff were more interested in talking amongst themselves than actually helping any of the customers. Waiting around to pay for awhile and then when it came to paying I asked for a bag which was acknowledge with “sure” to then handed my items without a bag . When queried about the bag I got an eye roll and told it’s £2

December 16, 2023
GAME - Bradford logo

Reply from GAME - Bradford

Hi Darmesh,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 
 
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 
 
Thank you and we look forward to updating your opinion of GAME. 


Kind regards, 
Customer Services Advisor

Rated 2 out of 5 stars

Don't get much for trade in

True in value for deadisland 2 was £14 that is poor

August 24, 2023
GAME - Bradford logo

Reply from GAME - Bradford

Hi Ram,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 

So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 

Thank you and we look forward to updating your opinion of GAME. 


Kind regards,
James
Customer Services Senior Advisor

Rated 5 out of 5 stars

Got served fast

Got served fast, didn’t have my rewards card so they found me on the system to make sure I got my points

July 21, 2023
Rated 5 out of 5 stars

Super helpful

The lady that served me was extremely helpful. I needed some guidance and she explained everything in full for me

July 7, 2023
Rated 3 out of 5 stars

The Bradford Broadway branch needs…

The Bradford Broadway branch needs ventilation an AC it is hot and unhygienic. The staff keep saying the AC is broken but doesn't get fixed. This is a huge turn off especially when one has a health condition and it feels claustrophobic.
It is like a sauna imagine the germs !

May 12, 2023
GAME - Bradford logo

Reply from GAME - Bradford

Hi There,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 


So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 


Thank you and we look forward to updating your opinion of GAME.

Kind Regards,

Shannon 
Customer Services Senior Advisor

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