I went to two different BEYOND by GAME locations and they were both incredible. The value for money to be able to get a month long pass for only £15 is insane even though I was only there for 4 da... See more
Location
Switch locationc/o House of Fraser, Cabots Circus, Bristol, BS1 3BB Bristol, GB
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Scam merchants. Went into their physical shop in Bristol, paid £50 for Epic Mickey naively believing it was value for money. Went home and found it for £10. Tried to return it but because I bought it... See more
Company replied
I bought a month's subscription to Belong. The problem is that the PCs don't always connected to the games. I started a game of League of Legends and the moment the game started, I got disconnected... See more
Company replied
The guy in the shop was very good
Company details
About GAME - Bristol
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
c/o House of Fraser, Cabots Circus, Bristol, BS1 3BB, Bristol, United Kingdom
2.8
Average
5 reviews
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Hasn’t replied to negative reviews
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Scam merchants
Scam merchants. Went into their physical shop in Bristol, paid £50 for Epic Mickey naively believing it was value for money. Went home and found it for £10. Tried to return it but because I bought it in person, rather than not collecting it or ordering online I couldn't get a refund and was forced to get an exchange or credit notice. They do this so your forced to pay for other overpriced games and get scammed. The two women behind the counter, one with a piercing, were both very rude. Last time I buy from here, especially since customer service online is impossible to find. Crazy they find a loop hole in legal requirements of 14 day return.
April 12, 2025
Unprompted review
Reply from GAME - Bristol
Hi,
Thank you for taking the time to leave your review.
I'm sorry to hear about your experience at our Bristol store, and I completely
understand the frustration of finding the item at a lower price elsewhere after
purchase. I also apologise if the service you received in-store did not meet
your expectations.
If you'd like to discuss this further, please don’t hesitate to reach out to our
customer service team via our website. We value your feedback and would
appreciate the chance to look into this for you.
Kind Regards,
Bethany
Customer Service Advisor
I bought a month's subscription to…
I bought a month's subscription to Belong. The problem is that the PCs don't always connected to the games.
I started a game of League of Legends and the moment the game started, I got disconnected. The employee needed to find a new PC for me. This has happened every time I've tried to game. Apparently they are having the same issues with Fortnite.
It wouldn't be an issue, but you receive in game penalties for "leaving a game" when really you were just disconnected.
Please fix this, because the restof the experience I fantastic.
April 4, 2024
Reply from GAME - Bristol
Hi Daniel,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
I was waiting to long to be served.
February 3, 2024
Reply from GAME - Bristol
Hi Thomas,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
BEYOND by GAME
I went to two different BEYOND by GAME locations and they were both incredible. The value for money to be able to get a month long pass for only £15 is insane even though I was only there for 4 days.
The main age range of people I saw coming in were probably around 8-15 with a few slightly older people coming through so there was a bit of childish screaming and tears (anyone who's played online CoD can harken back to their younger years and know what I'm on about) but otherwise very solid.
The gear you use is solid enough to play most games at a high FPS rate, the mice and keyboards are fairly run of the mill.
June 27, 2023
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