GAME - Burnley Reviews 13

TrustScore 4 out of 5

3.8

GAME, 101-103, St James Street, BB11 1PY Burnley, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Poor I place an order for next day delivery and it’s been three days now without getting it.

Company replied

Rated 5 out of 5 stars

Really helpful staff, knowledgeable and real gamers. I nearly traded in my switch and series s at CEX and by the off chance went into GAME Burnley whilst they were checking the consoles, glad I did, g... See more

Rated 5 out of 5 stars

Fantastic staff in their Burnley store. Really friendly and helpful, and focused on finding the right console bundle for me without pressure. Talked me through all the insurance and warranty informati... See more

Rated 5 out of 5 stars

The gent who was in on Saturday afternoon (long dark hair) was a brilliant salesman and looked after me as I was choosing a new console.


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME - Burnley

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • GAME, 101-103, St James Street, BB11 1PY, Burnley, United Kingdom

3.8

Great

TrustScore 4 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor I place an order for next day…

Poor I place an order for next day delivery and it’s been three days now without getting it.

March 31, 2025
GAME - Burnley logo

Reply from GAME - Burnley

Hi there,

Thanks for taking the time to give us some feedback.

We’re sorry to hear you have not received your order, this was really
disappointing to hear, and we’d love the opportunity to discuss this further.

We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.

We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at GAME.

Kind regards,
GAME Customer Services

Rated 5 out of 5 stars

Fantastic staff in their Burnley store

Fantastic staff in their Burnley store. Really friendly and helpful, and focused on finding the right console bundle for me without pressure. Talked me through all the insurance and warranty information and didn't rush me to make a purchase.

September 7, 2023
Rated 5 out of 5 stars

GAME why would you go anywhere else

Really helpful staff, knowledgeable and real gamers. I nearly traded in my switch and series s at CEX and by the off chance went into GAME Burnley whilst they were checking the consoles, glad I did, got slightly more on for my consoles as I was buying a new PS5 and the deals they had on are miles better, paid a little more upfront for a new console but walked out with three games so actually spent less on terms of value for money.

June 16, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look