Went to store to spend wallet credit was told can't do it in store, tried to spend it online and wouldn't let me log in, rang customer services who was great and sent me a gift card. Went to store to... See more
Location
Switch locationGAME, F113 Freeport Village Outlet, Carwood Road, WF10 4SB Glasshoughton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were friendly and funny. Considering Game stores are closing down I was very pleased to be welcomed and to have such a positive experience
Great service, young lady who served me at the castleford outlet branch was extremely helpful
Your staff are always helpful and can tell they actually enjoy what they do.
Company details
About GAME - Castleford
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, F113 Freeport Village Outlet, Carwood Road, WF10 4SB, Glasshoughton, United Kingdom
4.1
Great
11 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use good value
November 14, 2025
Unprompted review
Went to store to spend wallet credit…
Went to store to spend wallet credit was told can't do it in store, tried to spend it online and wouldn't let me log in, rang customer services who was great and sent me a gift card. Went to store to spend gift card was told cannot us it in store what's the point in having stores if you can't purchase anything!
September 19, 2024
Excellent customer service
November 11, 2023
The two members of staff were very…
The two members of staff were very helpful, and had good knowledge of the products. They were very cheerful just very nice people x
October 10, 2023
Great friendly staff and very helpful
September 30, 2023
Your staff are always helpful and can…
Your staff are always helpful and can tell they actually enjoy what they do.
September 22, 2023
Always knowledable and helpful.
August 13, 2023
10/10 will come again
The staff were friendly and funny. Considering Game stores are closing down I was very pleased to be welcomed and to have such a positive experience
June 14, 2023
Great service, Great staff member
Great service, young lady who served me at the castleford outlet branch was extremely helpful
May 27, 2023
Staff where very honest and helpful
Staff where very honest and helpful, there advice was spot on and they helped alot. Big thanks to the staff.
May 12, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.