Sad to see game on its last leg but I do enjoy going there to get my funko pops they sell loads off cool ones and buyed loads in the past plus even got a £5 pound pop from the Chatham shop that ma... See more
Location
Switch locationGAME, 48 Pentagon Centre, ME4 4HY Chatham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly helpful staff, good selection of stock. It would be better if there were more Masterverse & Origins ranges of Masters of the Universe toys in store though as i collect these mainly.
I took back a pre-owned controller that had an issue. They tested it and told me it’s fine. This wasn’t a comprehensive test. Basically they said “no”. I was only looking for a straight exchange,... See more
Company replied
To much junk (toys n such). I’m used to being able to go to game and find all my console and computer needs now 3/4 of the store is toys and rubbish that I have no interest in, I’m an adult I don’t ne... See more
Company replied
Company details
About GAME - Chatham
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, 48 Pentagon Centre, ME4 4HY, Chatham, United Kingdom
4.3
Excellent
13 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sad times
Sad to see game on its last leg but I do enjoy going there to get my funko pops they sell loads off cool ones and buyed loads in the past plus even got a £5 pound pop from the Chatham shop that made my day
If u was think about getting video games from there shop wouldn't recommend but if u want a funko then I would say take a look and u may be Surprised what they got on offer for u
4/5 is my rating
June 21, 2024
Unprompted review
Friendly helpful staff
Friendly helpful staff, good selection of stock.
It would be better if there were more Masterverse & Origins ranges of Masters of the Universe toys in store though as i collect these mainly.
January 9, 2024
Always helpful
Got gift cards. The staff are always helpful and friendly. The always help me. 90% of the time I have to describe what I want as I never know, it always what my daughters want.
December 19, 2023
Stock up
Needed some ideas for Xmas wasn’t disappointed bought several items great prices good friendly advice.
December 16, 2023
We bought a PS5 with insurance
We bought a PS5 with insurance. Excellent service and everything we needed to know was explained by the very helpful staff.
November 18, 2023
I took back a pre-owned controller that…
I took back a pre-owned controller that had an issue. They tested it and told me it’s fine. This wasn’t a comprehensive test. Basically they said “no”.
I was only looking for a straight exchange, had no reason to make a special journey incurring all the costs if I was making up the issue.
I was made to feel I was lying, and they said to go home and maybe make a video of the fault to show them. A lot of hassle for something that should be easy. Only after pointing out I had nothing to gain from a swap, and that if they thought the old one was fine they could just resell it did they agree to change it. I pointed out whoever bought the old one would end up returning it but this didn’t seem to bother them.
It certainly won’t encourage me to support the stores over online as customer service is their only real usp and if that’s bad I’ll just stay home in future.
September 4, 2023
Reply from GAME - Chatham
Hi Matt,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards
Customer Services
Staff in Chatham GAME were friendly and…
Staff in Chatham GAME were friendly and helpful.
July 6, 2023
To much junk (toys n such)
To much junk (toys n such). I’m used to being able to go to game and find all my console and computer needs now 3/4 of the store is toys and rubbish that I have no interest in, I’m an adult I don’t need a new toys r us.
June 30, 2023
Reply from GAME - Chatham
Hi Daniel,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards,
Shannon
Customer Services Senior Advisor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.