So much better than the high street Game shops, loads of space to browse and lots out on display 👍
Location
Switch locationc/o House of Fraser, 32-48 The Promenade, GL50 1HP Cheltenham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First rate, expert advice. Very helpful and informative staff. I’ve been gaming since 1983, I’m not up to date with the latest developments. The staff were very patient with me and gave excellent ad... See more
An alright experience while shopping online however when it comes to in-store shopping I was genuinely surprised by how pathetic the stock availability is. All of the games on shelves are dummie... See more
Company replied
The assistant was extremely helpful and polite, a credit to your company
Company details
About GAME - Cheltenham
Written by the company
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
c/o House of Fraser, 32-48 The Promenade, GL50 1HP, Cheltenham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Game store
So much better than the high street Game shops, loads of space to browse and lots out on display 👍
Understaffed & Understocked
An alright experience while shopping online however when it comes to in-store shopping I was genuinely surprised by how pathetic the stock availability is. All of the games on shelves are dummies and that’s understandable however when requesting a specific game that you have picked up the case for you than have to wait for the staff member to leave and go to the stock room only to come back saying that that specific game is not in stock and I kid you not after picking up another one the same thing happened again - around 15 minutes waisted.
Don’t understand the need to leave cases for unavailable games on the shelves only to confuse the customer.
And don’t be surprised to see only one person on the store floor, the company clearly can’t afford to have two people assisting customers.
I recommend employees to open their own game shop in town as they already know how to work by them self in that environment, maybe they will even have stock to sell.

Reply from GAME - Cheltenham
The assistant was extremely helpful and…
The assistant was extremely helpful and polite, a credit to your company
First rate
First rate, expert advice.
Very helpful and informative staff.
I’ve been gaming since 1983, I’m not up to date with the latest developments. The staff were very patient with me and gave excellent advice.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







