Not even one star they’ve taken money from my account nobody will help ! I’ve emailed and rung and ring no one answers the phone number given . I HAVE NEVER HAD AN ACCOUNT IM A 65 year old female with... See more
Company replied
Location
Switch locationc/o Sports Direct, 5/5A & 7/9 Head Street, CO1 1NX Colchester, GB
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See what reviewers are saying
Friendly approachable staff members, one called wesley and a new guy training . Had a nice chat about what I was looking for , unfortunately they didn’t have what I was looking for, but I did end up m... See more
Efficient, thorough and friendly. My experience at Colchester Game is always met with helpful and friendly members of staff who are more than willing to assist! I couldn't praise them enough for alway... See more
Ordered on Friday for in-store collection and it's still not there
Company replied
Company details
About GAME - Colchester
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
c/o Sports Direct, 5/5A & 7/9 Head Street, CO1 1NX, Colchester, United Kingdom
3.4
Average
15 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Not even one star they’ve taken money…
Not even one star they’ve taken money from my account nobody will help ! I’ve emailed and rung and ring no one answers the phone number given . I HAVE NEVER HAD AN ACCOUNT IM A 65 year old female with no interest in gaming …
April 14, 2025
Unprompted review
Reply from GAME - Colchester
Hi Denise,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about your payment issue. This was really disappointing to
hear, and we’d love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you and contact you by email.
We would love to get to the bottom of this to help you further, as the situation
you’ve described is not the type of service we expect when shopping at GAME.
If we can help with anything else, please do not hesitate to contact us.
Kind Regards,
Katarina
Customer Services Advisor
New Account
The member of staff set me up with an account in order to pre-order a new game.
They were very helpful and the process was slick.
Thankyou
February 10, 2024
Ps5 vs xbox
Very informative ,honest and very knowledgeable on the products . Couldn't fault the service.
January 26, 2024
Great service
December 31, 2023
Ordered on Friday for in-store…
Ordered on Friday for in-store collection and it's still not there
November 17, 2023
Reply from GAME - Colchester
Hi,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME and reference 'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Angel
Customer service
Always visiting Colchester
Whilst it may not be the biggest Game store, I'm never disappointed when I go there, the stock is always interesting, I normally wind up buying something for me or my wife, the staff are always helpful and know their stuff, and the prices are always reasonable.
September 23, 2023
Friendly approachable staff members
Friendly approachable staff members, one called wesley and a new guy training . Had a nice chat about what I was looking for , unfortunately they didn’t have what I was looking for, but I did end up making an impromptu purchase. Always a pleasure to use game , shame it’s not like the old Game when in solo stores.
August 31, 2023
Friendly staff that were great help!
July 17, 2023
The Staff were brilliant
The Staff was polite, helpful, friendly and were able to help me with my purchase
June 26, 2023
Well informed
Well informed, patient, polite, and very helpful getting information updated
May 25, 2023
Very helpful young lady sorted out what I was after even though I wasn’t sure myself.
Very helpful staff.
May 11, 2023
Always a pleasure
Efficient, thorough and friendly. My experience at Colchester Game is always met with helpful and friendly members of staff who are more than willing to assist! I couldn't praise them enough for always going above and beyond!
May 11, 2023
Great help
Staff member was really helpful. It really made my questions and transaction easy
May 12, 2023
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