Difficult to find stores, web pages out of date. Ordered on line, paid for next day service, arrived late. In store joint outlet, when we did find, they do not take returns for on-line. Not great se... See more
Location
Switch locationc/o Sports Direct, Unt C Grand Junction Retail Pk, Earle Street, CW1 2RP Crewe, GB
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See what reviewers are saying
I pre ordered a game and when I went to collect it, the guy told me it wasn’t in stock, paying no mind to the 50+ copies on display behind him. I couldn’t be bothered arguing, as this wasn’t the first... See more
Company replied
I’ve problems with my spinal injery an this new gaming exsperians is fun as I am hours bound most time due to Poor mobility
Customer service is poor, had to take two trips to try and refund a faulty console as two of the staff were being arsey and claiming they couldn’t see an issue so I had to go home and set everything b... See more
Company replied
Company details
About GAME - Crewe
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
c/o Sports Direct, Unt C Grand Junction Retail Pk, Earle Street, CW1 2RP, Crewe, United Kingdom
2.7
Poor
8 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Not great service
Difficult to find stores, web pages out of date. Ordered on line, paid for next day service, arrived late.
In store joint outlet, when we did find, they do not take returns for on-line.
Not great service.
September 5, 2025
Unprompted review
not recommended
The Crewe Store refused to give a refund for a faulty item that my son purchased so now he's stuck with it, the guy at store said they don't give refunds any more so I'm glad it only cost £11 instead of 200, Game has changed, i will never go in there again and unless you have money to lose or you are guaranteed its not a faulty item my advice would be to stay clear of Game
April 17, 2025
Unprompted review
Reply from GAME - Crewe
Hi Paul,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issue with the refund on your Son's Game and the
poor service received in store. This was really disappointing to hear, and we’d
love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at GAME.
Kind regards,
GAME Customer Service
Yet another happy customer
Friendly staff, quick postage and package quality you would expect to find on the item I ordered.
July 30, 2023
Customer service is poor
Customer service is poor, had to take two trips to try and refund a faulty console as two of the staff were being arsey and claiming they couldn’t see an issue so I had to go home and set everything back up again to record the issue and try again
July 21, 2023
Reply from GAME - Crewe
Hi Matthew,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards
Customer Services
No staff on the till had to wait ages…
No staff on the till had to wait ages to be served and all staff was in the back ( staff room)
June 29, 2023
Reply from GAME - Crewe
Hi Steve,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards,
Shannon
Customer Services Senior Advisor
Helpful advice and service from staff…
Helpful advice and service from staff member in dealing with my query and purchase.
June 29, 2023
I’ve problems with my spinal injery an…
I’ve problems with my spinal injery an this new gaming exsperians is fun as I am hours bound most time due to
Poor mobility
June 16, 2023
I pre ordered a game and when I went to…
I pre ordered a game and when I went to collect it, the guy told me it wasn’t in stock, paying no mind to the 50+ copies on display behind him. I couldn’t be bothered arguing, as this wasn’t the first time something like this has happened. So I requested a refund and purchased the game elsewhere. CEX are much easier to deal with.
May 11, 2023
Reply from GAME - Crewe
Hi Ren,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards,
Shannon
Customer Services Senior Advisor
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