To be honest,I don't go into Game to buy consoles,games or stuff like that,i go in for there Lego sets,mainly Star Wars, they always have a good selection which suits me,sometimes a bit cheaper to
Location
Switch locationC/O House of Fraser, 7 High Row, Darlington, DL3 7QE County Durham, GB
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See what reviewers are saying
The staff member tried to pressure me into buying warranty and when I declined they refused to provide me with a bag for my purchase. You're best off shopping online to avoid these salesmen shady tact... See more
Company replied
Staff Alex was helpful and knew her stuff. She was pleasant and polite. She was temporary at the store and could not find the iPad to sell us a warranty for the Xbox series x. When she did find it the... See more
Company replied
Was brilliant service but I was told I would get 6.50 on my rewards but when I have looked on elite rewards and I only been given 2.50 which was a bit disappointing, not really sure what has happened... See more
Company replied
Company details
About GAME - Darlington
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
C/O House of Fraser, 7 High Row, Darlington, DL3 7QE, County Durham, United Kingdom
3.8
Great
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Lego at Game
To be honest,I don't go into Game to buy consoles,games or stuff like that,i go in for there Lego sets,mainly Star Wars, they always have a good selection which suits me,sometimes a bit cheaper to
April 15, 2024
The on site staff were very helpful and…
The on site staff were very helpful and knowledgeable.
April 12, 2024
Helpful
Helpful, Knowledgeable staff. Friendly and approachable. Great shopping experience.
February 10, 2024
Is rewards worth it?
Was brilliant service but I was told I would get 6.50 on my rewards but when I have looked on elite rewards and I only been given 2.50 which was a bit disappointing, not really sure what has happened there. if I was sure in the amount I should of got then review could have been higher.
February 3, 2024
Reply from GAME - Darlington
Hi Michael,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
Shady salesmen
The staff member tried to pressure me into buying warranty and when I declined they refused to provide me with a bag for my purchase. You're best off shopping online to avoid these salesmen shady tactics.
December 3, 2023
Unprompted review
Reply from GAME - Darlington
Hi Mr Shopper,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards
Customer Services
Staff Alex was helpful and knew her…
Staff Alex was helpful and knew her stuff. She was pleasant and polite. She was temporary at the store and could not find the iPad to sell us a warranty for the Xbox series x. When she did find it the device was flat and took 10 minutes to fire up! Alex was apologetic and did her best but the expwrience was disapointing
July 28, 2023
Reply from GAME - Darlington
Hi Julian,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards
Customer Services
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