They initially charge £1. Afterwards they deduct monthly on your card £39.99. It has taken 4 months before I realised what was happening. You cannot cancel. Only other option is your bank issuing... See more
Company replied
Location
Switch locationGAME, Unit 13, The Harvey Centre, CM20 1XN Harlow, GB
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See what reviewers are saying
All your stuff are good and happy to help when needed the only sad thing that's happened in hell is you are close in my town centre which is really upset me for someone who does not drive we're not be... See more
Was looking to buy a PS5 for the kids but didn’t want any games that would be inappropriate for them. They went through everything with me, what would be the best deals for the games and accessories... See more
The game case gave one price, when I got to the checkout it had gone up 15% due to “the case price sticker being on an old deal”.
Company replied
Company details
About GAME - Harlow
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, Unit 13, The Harvey Centre, CM20 1XN, Harlow, United Kingdom
3.6
Average
8 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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They initially charge £1.
They initially charge £1.
Afterwards they deduct monthly on your card £39.99.
It has taken 4 months before I realised what was happening. You cannot cancel. Only other option is your bank issuing new card and pin. Luckily my bank today has reimbursed me
DO NOT SIGN WITH BEGAME
October 14, 2023
Unprompted review
Reply from GAME - Harlow
Hi Shirley,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
All your stuff are good and happy to…
All your stuff are good and happy to help when needed the only sad thing that's happened in hell is you are close in my town centre which is really upset me for someone who does not drive we're not be able to get to any of your other stores I wish you could stay open
August 7, 2023
Watch the prices
The game case gave one price, when I got to the checkout it had gone up 15% due to “the case price sticker being on an old deal”.
July 14, 2023
Reply from GAME - Harlow
Hi there,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards
Customer Services
Always got everything that I look for…
Always got everything that I look for in stock and always a good chat with the staff who are on shift
July 17, 2023
Great customer service everytime I shop…
Great customer service everytime I shop at Game! Staff are always friendly and happy!
July 18, 2023
I find the staff in game really helpful…
I find the staff in game really helpful and friendly. I have a 12 yr old with special needs and she loves game the staff are really friendly to her.
July 8, 2023
Was looking to buy a PS5 for the kids…
Was looking to buy a PS5 for the kids but didn’t want any games that would be inappropriate for them. They went through everything with me, what would be the best deals for the games and accessories I wanted. Very patient and very knowledgeable made the whole thing very easy.
July 7, 2023
Very polite member of staff ,area where…
Very polite member of staff ,area where item was ,was layed out nicely and easy to access ,
June 8, 2023
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