My wife and I came in store today not wanting to buy anything but to ask for help with a problem with my Google pixel phone and watch. The guy behind the counter was more than ready to help and was ve... See more
Location
Switch locationGAME, Unit 26A, Rivergate, Irvine, KA12 8EH Irvine,, GB
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Update on my game review......head office got back to me saying how sorry they were for the way the manager treated me and my wife but they were sending my complaint to the store but they are not goin... See more
Company replied
Terrible company who are unwilling to offer a full refund for a unopened ps5 game that my partner had already bought me for christmas.shocking company policy and very unhelpful manager amanda mcclean... See more
Company replied
The staff at the Irvine Branch are informative and helpful. Often guiding me to products that fit my taste in games perfectly. Alan in particular has for many years now stopped me from making purchase... See more
Company details
About GAME - Irvine
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, Unit 26A, Rivergate, Irvine, KA12 8EH, Irvine,, United Kingdom
3.9
Great
11 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My wife and I came in store today not…
My wife and I came in store today not wanting to buy anything but to ask for help with a problem with my Google pixel phone and watch. The guy behind the counter was more than ready to help and was very polite. The staff are a credit to your store. Well 👍👍
October 15, 2025
Unprompted review
Terrible company who are unwilling to…
Terrible company who are unwilling to offer a full refund for a unopened ps5 game that my partner had already bought me for christmas.shocking company policy and very unhelpful manager amanda mcclean in the irvine store.i was offered store credit or the game back even tho my partner had already bought me the game for christmas.i had full receipt of purchase and unopened game yet i couldnt get my money back.shocking service i will never use your company again! 0/10
December 30, 2024
Unprompted review
Reply from GAME - Irvine
Hi Alba,
Thanks for taking the time to give us some feedback. We’re sorry to hear about
your disappointment with with our returns policy in store.
If needed, you can find further information on our policies at help.game.co.uk
We hope that this hasn’t deterred you from shopping with us in the future.
Kind regards,
GAME Customer Services
The staff at the Irvine Branch are…
The staff at the Irvine Branch are informative and helpful. Often guiding me to products that fit my taste in games perfectly. Alan in particular has for many years now stopped me from making purchases I would regret, and finding suitable alternatives.
April 2, 2024
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Always a pleasure.
February 16, 2024
Update on my game review......head…
Update on my game review......head office got back to me saying how sorry they were for the way the manager treated me and my wife but they were sending my complaint to the store but they are not going to tell me what the management at the Irvine store have got to say about the way they treated us or dealt with my complaint...look like no-one at game cares how there staff treat members of the public.....same AI response can a real person not answer reviews??????
December 24, 2023
Unprompted review
Reply from GAME - Irvine
Hi Shaun,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
Very helpful and knowledge staff
December 8, 2023
Store staff helped with my online…
Store staff helped with my online account most helpful
September 18, 2023
Wee shop in Irvine is brilliant
June 2, 2023
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