Bought a Nintendo switch 2 from their website and it was handled really well, it was out of stock and when it came back it it wasn’t rushed out of stock
Location
Switch locationGAME, 62 Lord Street, L2 1TD Liverpool, GB
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I got a vr the other day from game and they were all nice to me and trying to get me to buy price plans. Then the vr went down in price went back there to see if they can give me the difference on ref... See more
Company replied
There was a range of games and other merchandise including teddies, pokemon cards and toys. The option of some preowned games too. The staff were helpful and friendly and made the process of signing u... See more
The refund exchange policy is not clear to the customer and you did not give me full refund and full exchange instead they took more than half of the price of the item and did not give back the money... See more
Company replied
Company details
About GAME - Liverpool
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, 62 Lord Street, L2 1TD, Liverpool, United Kingdom
4.1
Great
20 reviews
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Hasn’t replied to negative reviews
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Bought a Nintendo switch 2
Bought a Nintendo switch 2 from their website and it was handled really well, it was out of stock and when it came back it it wasn’t rushed out of stock
June 12, 2025
I got a vr the other day from game and…
I got a vr the other day from game and they were all nice to me and trying to get me to buy price plans. Then the vr went down in price went back there to see if they can give me the difference on refund or store credit and the women was friendly at 1st but when I ask her she's like a big no no we don't do refunds like that even on store credit. They knew what they were doing. never again am I shopping at game they just lost one customer. My advice do not shop there as there friendly 1st but price difference or refunds are a big no for them. Should of waited two days and be 50 pound better off.
March 21, 2024
Unprompted review
Reply from GAME - Liverpool
Hi James,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
Liverpool lord street.
Love going to liverpool lord street game would never go anywhere else for my games excellent customer service the staff here are amazing always go above and beyond
February 9, 2024
Staff were helpful and had what game I…
Staff were helpful and had what game I waited
January 29, 2024
I mean it's alright
I mean it's alright, It can be a bit confusing trying to find stuff
January 24, 2024
Excellent customer service
Excellent customer service and the store staff are very friendly and knowledgeable
December 29, 2023
Excellent Customer Service
Quick, efficient and helpful service from the staff at Liverpool lord street.
November 18, 2023
Good service
Great team great service staff are very friendly and efficient it’s a pleasure to go there shops clean and inviting great advice for a noob like me and not a can of monster in sight
August 18, 2023
Good customer service 👍🏻
July 18, 2023
The refund exchange policy is not clear…
The refund exchange policy is not clear to the customer and you did not give me full refund and full exchange instead they took more than half of the price of the item and did not give back the money only voucher so that is like a double rip off
July 25, 2023
Reply from GAME - Liverpool
Hi Alex,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards
Customer Services
Range of options & friendly staff
There was a range of games and other merchandise including teddies, pokemon cards and toys. The option of some preowned games too. The staff were helpful and friendly and made the process of signing up for a game reward card quick and easy
July 20, 2023
XBOX controller at a good price and…
XBOX controller at a good price and fast, friendly service from the young lady.
June 1, 2023
Gaming
Game is amazing best store for gaming the staff are excellent ready to help when you are needed game tou rock
May 21, 2023
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