Staff was very demanding in regards to insurance for my purchase and very unclear as too what I would be signing up for and how to close if wanted in the future !
Company replied
Location
Switch locationGAME, Unit 83, NE11 9YG Metro centre, GB
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See what reviewers are saying
I like game and can't really fault them. I've always had a positive experience in their stores.
Very helpful with good knowledge as I don’t have any knowledge about games as this was a purchase for my grandson for Christmas
Finding we got home the free game had been left out of the bag . I had to go back .
Company replied
Company details
About GAME - Metro
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, Unit 83, NE11 9YG, Metro centre, United Kingdom
4.3
Excellent
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I like game and can't really fault…
I like game and can't really fault them. I've always had a positive experience in their stores.
October 16, 2024
click and collect for free, please
The only downside I see here is that click and collect is the same price as delivering at home.
November 19, 2023
Finding we got home the free game had…
Finding we got home the free game had been left out of the bag . I had to go back .
October 16, 2023
Reply from GAME - Metro
Hi Carole,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards
Customer Services
Very helpful with good knowledge as I…
Very helpful with good knowledge as I don’t have any knowledge about games as this was a purchase for my grandson for Christmas
September 29, 2023
Good store
The fact that the store is on my door stop makes it convenient. The staff were helpful and efficient.
September 30, 2023
Staff very helpful
September 21, 2023
Rude staff
Staff was very demanding in regards to insurance for my purchase and very unclear as too what I would be signing up for and how to close if wanted in the future !
September 3, 2023
Reply from GAME - Metro
Hi Cameron,,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards
Customer Services
Very friendly and helpful staff
Very friendly and helpful staff member who served me. Talked about her thoughts on the game I was purchasing and helped with a few tips!
August 25, 2023
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