There is No Cash Back anymore. As I didn't want another game. Also the Return Value for games is just robbery. My exchange games where only about 5 months old, From Your shop. Very Disappoin... See more
Company replied
Location
Switch locationGAME, 9 St Marks Place, NG24 1XT Newark, GB
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See what reviewers are saying
Won’t shop here again. My 10yr boy picked up the wrong game, went to exchange and refused due to plastic seal being removed. That’s all his pocket money done and a gutted little boy. Pathetic polic... See more
Company replied
Great selections of games, awsome customer service, very helpful and friendly staff. Great rewards and all round a brilliant place to shop.
Great offers and wide selection of not just games but toys and accessories. Staff are always friendly and on hand in the Newark store
Company details
About GAME - Newark
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, 9 St Marks Place, NG24 1XT, Newark, United Kingdom
4.0
Great
10 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great service and really friendly.
Staff are awesome just chatting helping and great service thank you.
September 30, 2023
Great customer service
September 22, 2023
Great selections of games
Great selections of games, awsome customer service, very helpful and friendly staff. Great rewards and all round a brilliant place to shop.
September 23, 2023
Won’t shop here again.
Won’t shop here again.
My 10yr boy picked up the wrong game, went to exchange and refused due to plastic seal being removed. That’s all his pocket money done and a gutted little boy. Pathetic policy from a shallow company
September 9, 2023
Reply from GAME - Newark
Hi Ian,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services Senior Advisor
Awesome shop and fab staff
Great offers and wide selection of not just games but toys and accessories. Staff are always friendly and on hand in the Newark store
June 25, 2023
Disappointed
There is No Cash Back anymore. As I didn't want another game.
Also the Return Value for games is just robbery.
My exchange games where only about 5 months old, From Your shop.
Very Disappointed.
June 16, 2023
Reply from GAME - Newark
Hi Steve,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards
Jonathan
Customer Service Advisor
Very good service and helpful staff…
Very good service and helpful staff very happy with my items thank you
May 26, 2023
Staff
Staff was extremely helpful and kind and even when return recently brought game were very helpful, all informative and mannered
May 16, 2023
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