Awesome staff
January 24, 2024
Location
Switch locationC/O Sports Direct, Unit F1, Silverlink Retail Park, Wallsend, NE28 9ND Wallsend, Newcastle, GB
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Company details
About GAME - Newcastle Silverlink
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
C/O Sports Direct, Unit F1, Silverlink Retail Park, Wallsend, NE28 9ND, Wallsend, Newcastle, United Kingdom
3.5
Average
3 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Stay away from GAME if you can!
Stay away from GAME if you can!
Ordered a PS5 with 1-2 Business Days delivery. They charge 4.99 for instore delivery, which is ridiculous but that is not the main thing. Took them a week to get the PS5 shipped to the store. What they didn't tell me: the store I selected does not do pickup anymore so they rerouted it to another one. When I was in "my" store to pick up the guy was nice but when I said "ok so if my PS5 is in another store, why don't you give me one of your sitting around here, sort it internally, and I can leave happy". They couldn't do it for system reasons so I decided to have my PS5 shipped back and cancel the order. That was 6 days ago, still not showing as "returned" in the system, no refund, and customer service ignoring me. Absolutely horrendous and I won't buy there again
November 17, 2023
Unprompted review
Reply from GAME - Newcastle Silverlink
Hi,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Angel
Customer service
Very helpful and found me what I wanted
July 19, 2023
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