Absolutely awful experience from start to finish. Couldn't get any of the offers to work , Kept me waiting for 30mins. what happened to the days when you used to walk in a shop hand over your money a... See more
Company replied
Location
Switch locationGAME, Unit 11 Ropewalk, Chapel Street, CV11 5TZ Nuneaton, GB
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Ordered the ps5 Friday morning. Had no update since Friday. And now they have email me 3 days after. asking for a review. To ask if I liked the product i don’t have yet. and how they did ? 🧐😄. Game... See more
Company replied
The two gentlemen at the Nuneaton store was not very helpful and seemed like it was the inconvenience that I was talking to them and asking questions, so the one star is for poor customer service
Company replied
Arrive quick
Company details
About GAME - Nuneaton
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, Unit 11 Ropewalk, Chapel Street, CV11 5TZ, Nuneaton, United Kingdom
3.7
Average
11 reviews
Hasn’t replied to negative reviews
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Ordered the ps5 Friday morning
Ordered the ps5 Friday morning. Had no update since Friday. And now they have email me 3 days after. asking for a review. To ask if I liked the product i don’t have yet. and how they did ? 🧐😄. Game should have a better tracking system
February 16, 2024
Reply from GAME - Nuneaton
Hi TJ,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
PS5 order issues, poor customer service, rude and unhelpful employees.
I ordered a PlayStation 5 console online during Black Friday sales for £389.99 after two days payment was taken from my account, a further couple of days I was notified, that the products is out of stock and unable to be delivered.
I requested a full refund and order cancellation so that I may order a console in store, online advisor informed me they will raise this with finance team and request refund. ReservesdPS5 console in store for same price, went in to store a day later and was informed I could not purchased for the price advised online and they were not willing to honor the purchase price and wanted me to pay £478.99 whilst also being exeedingly rude.
Begrudgingly purchased the slim console as I was not willing to purchase the older console for the same price as a new one especially as my time had already been wasted twice first by the online order second by the reservation price not being honoured. Several days later I received an email stating the online order has been dispatched despite my request for a refund and order cancellation.
Attempted to return slim console to store and was informed I was unable to do so due to the packaging being opened, again employees rude and dismissive despite my time being wasted having been given two consoles one of which I should not have had to pay full price for the second I requested the order to be cancelled and refunded, very dissatisfied and frustrated as I am now down almost £400 in my account and have to go through the arduous process to try and get the online order returned or attempt to sell it in to recuperate the cash on the product I payed more for.
December 12, 2023
Unprompted review
Reply from GAME - Nuneaton
Hi Travis,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
they are lovely people
they are lovely people , shame you get rid of your shops though
November 10, 2023
Great
Great, helpful, friendly staff in Nuneaton. Guided us on which console to buy.
November 18, 2023
Absolutely awful experience from start…
Absolutely awful experience from start to finish.
Couldn't get any of the offers to work , Kept me waiting for 30mins. what happened to the days when you used to walk in a shop hand over your money and leave with the product you asked for. I can definitely see why people are shopping online.
September 15, 2023
Reply from GAME - Nuneaton
Hi Gary,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services Senior Advisor
Almost like store stuff did not want to be there
The two gentlemen at the Nuneaton store was not very helpful and seemed like it was the inconvenience that I was talking to them and asking questions, so the one star is for poor customer service
September 22, 2023
Reply from GAME - Nuneaton
Hi Robert,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services Senior Advisor
Latest Game was readily available,Staff…
Latest Game was readily available,Staff were very professional,knowledgeable and polite...
June 15, 2023
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