The actual staff instore are great, but way over a year I never get a text or email anymore to tell me my pre-order is ready to collect/pick up instore. Ive been told by staff customers have been comp... See more
Company replied
GAME, Unit 15, Liberty 2 Centre, RM1 3EE Romford, GB
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The actual staff instore are great, but way over a year I never get a text or email anymore to tell me my pre-order is ready to collect/pick up instore. Ive been told by staff customers have been comp... See more
Company replied
Great midnight launch and lots of goodies to giveaway. I was the second person in store and got a free pair of headphones and limited edition Final fantasy ear cuffs.
Friendly and helpful staff. I picked up one of the greatest games ever (resident evil 4 remake) . With my points it was less than one pound. Best bargain ever
The staff were really friendly and helpful and they helped me find what I needed
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GAME, Unit 15, Liberty 2 Centre, RM1 3EE, Romford, United Kingdom
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Friendly and helpful staff. I picked up one of the greatest games ever (resident evil 4 remake) . With my points it was less than one pound. Best bargain ever
The actual staff instore are great, but way over a year I never get a text or email anymore to tell me my pre-order is ready to collect/pick up instore. Ive been told by staff customers have been complaining about this. Please note Game in Romford has now moved into Sports Direct Market Place Romford.

Reply from GAME - Romford
The staff were really friendly and helpful and they helped me find what I needed
Great midnight launch and lots of goodies to giveaway. I was the second person in store and got a free pair of headphones and limited edition Final fantasy ear cuffs.
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