The Customer Service was great, he was very helpful and knowledgeable. The annoying part is I couldn't use my saved game points due to using a Sports Direct Voucher. Other stores I went to are o... See more
Location
Switch locationc/o Sports Direct, 498-510 Stratford Road, Shirley, B90 4AY Solihull, GB
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See what reviewers are saying
I ordered a prerelease game for launch day. It was released last Friday and today is Sunday. The courier still does not have this. It was for my son’s birthday yesterday and should have just gone to... See more
I work for Nhs, so barely have time during open hours. I got to the store with some trade in games and consoles but was told that they could not honour the upgrade trade in offer as they had no ps5 in... See more
Company replied
Customer service was great and I love all the deals you get from Game as an elite member.
Company details
About GAME - Solihull Stratford
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
c/o Sports Direct, 498-510 Stratford Road, Shirley, B90 4AY, Solihull, United Kingdom
2.6
Poor
5 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Package is going to the wrong address.
March 28, 2026
Unprompted review
Preorder
I ordered a prerelease game for launch day. It was released last Friday and today is Sunday. The courier still does not have this. It was for my son’s birthday yesterday and should have just gone to the shop on Friday to buy this or use Amazon.
September 28, 2025
Unprompted review
The Customer Service was great
The Customer Service was great, he was very helpful and knowledgeable.
The annoying part is I couldn't use my saved game points due to using a Sports Direct Voucher.
Other stores I went to are on the old system so couldn't use the voucher.
All stores need to run the same operating system.
April 12, 2024
Bad customer service
I work for Nhs, so barely have time during open hours. I got to the store with some trade in games and consoles but was told that they could not honour the upgrade trade in offer as they had no ps5 in stock. This is after they took my ps4 out of the box and could not put it back in when returned to me. I asked for a phone number so I could check stock will be in and was told there is no number. This would mean that I would have to travel to the store with ps4 every day to check if stock arrived before the offer ended. This is not ideal as I have 3 consoles to trade in and 2 new ps5 consoles to purchase. Please advise how this can be resolved
August 25, 2023
Reply from GAME - Solihull Stratford
Hi Nigel,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services Senior Advisor
Customer service was great and I love…
Customer service was great and I love all the deals you get from Game as an elite member.
June 14, 2023
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