I went to store to buy a PSN Voucher as a gift and was told after I'd had to sign a "no refunds" agreements that I wasn't allowed to take the voucher itself - just a poorly printed receipt with the v... See more
Company replied
Location
Switch locationGAME, Unit 41, Times Square Shopping Centre, SM1 1LF Sutton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The item arrived super quick via pre order it was intact and brand new a fab game from your go to place for all your gaming needs
All the staff at game are great and friendly. Also picked up some awesome bits for the kids following a gaming afternoon at belong
Terrible service. I would not recommend joining the elite club card. I was told I would get my points back from my Xbox series X purchase as I spent over £600. I didn't receive anything and the custom... See more
Company replied
Company details
About GAME - Sutton
Written by the company
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contact info
GAME, Unit 41, Times Square Shopping Centre, SM1 1LF, Sutton, United Kingdom
3.7
Average
15 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I went to store to buy a PSN Voucher as…
I went to store to buy a PSN Voucher as a gift and was told after I'd had to sign a "no refunds" agreements that I wasn't allowed to take the voucher itself - just a poorly printed receipt with the voucher code on. Disappointing policy & another reason for your physical stores to not exist.
March 13, 2024
Reply from GAME - Sutton
Hi Trustpilot,
I am happy to investigate this for you. Firstly, can you please confirm a few
details for me;
Full Name
Billing address and postcode
Order number
Are you the person who placed the order?
Kind Regards,
Philani
Customer Service.
good experience traded a couple of…
good experience traded a couple of games got a new game great
October 17, 2023
Your go to place for all your gaming needs
The item arrived super quick via pre order it was intact and brand new a fab game from your go to place for all your gaming needs
October 13, 2023
Terrible service
Terrible service. I would not recommend joining the elite club card. I was told I would get my points back from my Xbox series X purchase as I spent over £600. I didn't receive anything and the customer service wasn't helpful whatsoever. I think it's a big con and will not be buying anything else from game.
September 23, 2023
Reply from GAME - Sutton
Hi Jason,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards
Customer Services
Very nice friendly relaxed staff .
September 22, 2023
Honest and helpful advice on xbox…
Honest and helpful advice on xbox console types and second hand trade in options
August 24, 2023
Received 1% back in reward points and didn't get any elite benefits.
Paid for another preorder, immortals of aveum, I'm an elite member, paid £36 for the whole year for the elite membership , and I continue to get cheated out of my elite points. I earned 1% back in reward points and I'm not getting the service I paid for. I'm not to going to continue doing business with this company. Once all my preorders are paid off.
It's cheaper to buy my games elsewhere. I can get 10% back in points by shopping elsewhere and I don't have to pay extra to receive the service.
You're going to lose a valuable customer unless you fix the issue and refund my elite points.
Loyalty card number 1002122651985
Do something about it before it's too late.
August 22, 2023
Unprompted review
Reply from GAME - Sutton
Good Morning.
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services Senior Advisor
Great Staff Who Are Always Happy To Help.
All the staff are friendly and helpful and have a great knowledge of all products in store and online. A***
August 18, 2023
Grabbed a gift voucher
I only popped in to grab a gift voucher. Transaction went without issues.
July 21, 2023
The lovely guy that served me was very…
The lovely guy that served me was very helpful and informative and my son was over the moon with his new controller!
May 12, 2023
All the staff at game are great and…
All the staff at game are great and friendly. Also picked up some awesome bits for the kids following a gaming afternoon at belong
May 12, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.