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GamersGate.com Reviews 674

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent prices, often finding unbeatable deals and significant savings on game purchases. Many people also praise the customer service for being incredibly helpful, attentive, and quick to resolve issues, with some describing it as the best online customer service they've ever encountered. The purchasing process is often described as quick and easy, with instant key delivery for many. However, some customers experienced issues with the product delivery, noting that key delivery could be slow or subject to manual review. A few people also encountered problems with the website, such as an overly aggressive CAPTCHA system or difficulties with age verification for UK users, which made purchasing games inconvenient. There were also isolated reports of payment processing issues and, in rare cases, unfulfilled orders due to perceived price errors.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the great prices, instant key... See more

Website

Users describe ambiguous interactions with the website. Many reviewers praise the site for good deals, easy... See more

Price

Reviewers mention positive feedback about price. Customers consistently find great deals, competitive... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the support team for being... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers praised the quick and easy payment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been buying games from GamersGate since around 2014. Their website is well designed and easy to use with real pagination. No "click to see more" scrolling garbage. They have competitive sales on... See more

Company replied

Rated 5 out of 5 stars

I've had a great time buying from this shop! Their prices are consistently unbeatable (I’m a Steam user and always double-check Isthereanydeal before buying anything). Writing this from the heart afte... See more

Company replied

Rated 5 out of 5 stars

They often have coupons for new game releases that match or exceed historic low, checkout is fast, I know I'm getting the key right after purchase and it will always work, and support would help if so... See more

Company replied

Rated 5 out of 5 stars

I managed to get a lump sum of savings on my purchase of 16 Games with 2 DLCs. $132 paid decreased from $509 with Sales. Although I did have a problem with one Steam Key as there was a bit of a... See more

Company replied


Company details

  1. Video Game Store
  2. Game Store
  3. Gaming service Provider
  4. Hobby Store

About GamersGate.com

Written by the company

Introduction

We're GamersGate, and we're here to get you cheap and official Steam keys!

Buy Now!

Trusted and Established

Established in 2004, we have proven our reputation as a reliable seller over and over again, working directly with such publishers as Bandai Namco, Capcom, Focus Entertainment, and many more. Our catalogue? Vast – we've got dozens of thousands of games – from childhood classics and borderline lost media to modern AAA releases, all with heavy discounts.

Read Our FAQ

Our Strengths

Among our strengths – Incredible customer support; cheap prices and numerous discount codes; fun social media accounts and, of course, years of reliable service behind our backs – you can always trust us to provide you with the best service possible.

Who We Work With

Unbeatable Discounts

We also provide constant discounts on upcoming pre-orders and brand-new games, making us the premier destination for those who don't want to pay full price. Fair play, we're here to help you!

Check Out Our Discounts

Unmatched Customer Support

Our customer support, dare we say, is unmatched, frequently going above and beyond what other stores might do – if you have a problem, we have a solution, and we're going to make sure you get one. Kick back, relax, and enjoy great prices, instant delivery, and friendly support!

Contact Support

100% Official Keys!

We guarantee that all of our keys are sourced directly from publishers

We guarantee that all of our keys are sourced directly from publishers
We work directly with hundreds of publishers, including Capcom, Focus Entertainment, Bandai Namco and many more. We always provide official keys with no grey market involvement.

Contact info

Promotion box for GamersGate.com

Check out our best offers and save!

Use code "WETRUST" to save additional 10% (some exceptions apply)

4.3

Excellent

TrustScore 4.5 out of 5

674 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Prices and Support

I purchased Chef Life: A Restaurant Simulator - Bon Appetit Pack DLC with Chef Life: A Restaurant Simulator - AL FORNO EDITION. I was able to reveal the codes quickly, but when I went to redeem the DLC immediately after the game, Steam said "This Steam account already owns the product(s) contained in this offer." Unfortunately, no where does it say that the Bon Appetit Pack is included with the Al Forno Edition (including Steam and the official game website.) I contacted support on the small chance they could rectify the issue, and thankfully, to my surprise, Tom was able to refund the DLC even though the code had been revealed.

July 12, 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Hi,

Thank you for shopping with us and we're glad you had a good experience. Tom will be glad to hear that he made someone's day a little bit better.

Rated 5 out of 5 stars

very nice

i think it ok
so many game to buy

July 30, 2023
GamersGate.com logo

Reply from GamersGate.com

Thanks for the good review, hope to keep up bringing you low prices and expanding our inventory!

Rated 5 out of 5 stars

Great deals and sales

They have great deals and sales and if you have a problem very helpful support.

June 6, 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Thanks for the 5/5 review, we're very glad our support was able to help you out!

Rated 5 out of 5 stars

A good place to find exclusive sales

I check out GamersGate to see what they have on sale. Most times I find games that are not discounted anywhere else

July 1, 2023
GamersGate.com logo

Reply from GamersGate.com

Thank you, we put quite a bit of effort into getting some spicy discounts!

Rated 5 out of 5 stars

everything was smooth

everything was smooth. from shopping game, viewing, to purchasing n getting the key. n play

June 30, 2023
GamersGate.com logo

Reply from GamersGate.com

Thanks a ton, hope you enjoy your freshly purchased game!

Rated 5 out of 5 stars

Great customer service

Great customer service. Got a refund without issues after purchasing a wrong product by mistake (had not yet activated it). I've been using GG for years and never had issues.

June 23, 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Thanks a ton for the positive review, we really appreciate it! Hope we can be a 5/5 shop for you for years to come ;)

Rated 5 out of 5 stars

Excellent support

Very good store, wide range of great games, friendly and communicative support. I just recommend!

June 19, 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Thanks for the review, much appreciated!

Rated 2 out of 5 stars

Waiting...

I wanted to buy the game to play on a Sunday afternoon, but I have to wait for manual verification. in 2023? Laughter in the room. I probably won't decide to use the store's services again. If I ever get what I paid for...

June 18, 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Our sincere apologies for the delay, it seems like your order has been on manual review for a little bit more than an hour. While we understand the frustration, manual review is, unfortunately, a necessary evil we have to employ.

Rated 3 out of 5 stars

can do better

Game couldnt be downloaded, and they refunded my tiny amount of money after some headbanging (my own) They should have made it clear that u have to download and create an Ubisoft account and when u buy on gamersgate the said game is magically activated on ubi without a key. ( how this is possible, i have no idea) maybe i will try some time

June 10, 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Hi,

Our sincere apologies, there seems to have been a misunderstanding here as Ubisoft doesn't do activation codes for their games. Every digital store sells direct activation, meaning you need to have a Ubisoft Connect account and the launcher for it, then you press the "Activate Content" button and the game should appear on your account (although the system is fiddly and can sometimes take some time to process). Once again, our apologies, we hope that our support has been able to help you deal with this situation.

Rated 1 out of 5 stars

Do not use this site

I bought this game an hour ago, but they didn't give me my purchase key as a manual check.
It made me even more annoyed because there were no refundable buttons.
This Will Be The Only Site To Check Manual Payments In 2023.

June 11, 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Hi,

We apologize for the delay in key deliverance, we allow ourselves a 24 hour window to review your order, although it usually happens a whole lot quicker. You can always request a refund by sending us an email at help@gamersgate.com, although we should probably make that a little more clear going forward. Once again, our sincere apologies.

Rated 5 out of 5 stars

Good prices, good service

Used a few times over the years without any issues. Great pricing on Steam keys too.

May 1, 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Very glad to hear that, thank you for the positive review!

Rated 4 out of 5 stars

A bit glitchy but OK

They had a game I wanted on offer a t a great price. I received a steam activation code and a receipt so everything checks out ok. It's just that, when attempting to buy the game, there was a glitch where the shopping cart first emptied without allowing me to purchase the game, and i had to do the whole process all over again, though it didn't really take much time.

June 2, 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Hi,

Our apologies for the inconvenience, it is indeed a glitch that we've never seen before. If you don't mind, could you email us at help@gamersgate.com to help us hunt it down and fix it? Thank you for the positive review anyway, we appreciate it!

Rated 1 out of 5 stars

I Purchased Xenoverse 2 told me to wait…

I Purchased Xenoverse 2 told me to wait max 15 mins before getting the code been a whole hour! and nothing

May 31, 2023
GamersGate.com logo

Reply from GamersGate.com

Hi,

We apologize for the waiting time, that should not have happened. Please email our support at help@gamersgate.com so they can help you out ASAP or, if the issue's been resolved, send us a message and we'll send out an apology coupon code to you.

Rated 1 out of 5 stars

Avoid GamersGate like the plague

Buying Core Keeper, a game that was on sale on Steam for $10, but available from GamersGate for a few dollars less.

GamersGate was able to immediately take my money from Paypal.

So while they have my money, my order is under manual review and on hold, for approaching an hour now.

Who the heck manually reviews things these days?

It is 9pm in the Pacific time zone, probably 5am in Sweden... maybe don't manually review orders if you don't have staff coverage to process an order quickly. Maybe don't even take the order if you know you can't deliver the product.

Avoid using this company. Read the other reviews reporting similar problems. Reflect on how many more people had problems but did not come to trustpilot.

I will not be using this company again.
----
[Edit: They eventually delivered the code to activate the game on Steam. My issue is solely with the waiting time, which was a surprise.]

May 14, 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Hi,

We apologize for the wait time and realize that manually checking orders in 2023 seems archaic, which it is. With that being said, we have no way around people using stolen credit cards or buying games en masse other than setting up certain flags that send orders to be manually reviewed. We're constantly tweaking those flags to help reduce the amount of legitimate orders that get selected for MR, but it's still far from perfect.

Once again, our sincere apologies, and we hope you can understand why we have to do what we do.

Rated 5 out of 5 stars

Amazing customer service with very…

Amazing customer service with very welcoming attitude. Good prices overall and would absolutely recommend this to anyone looking for cheap games. Incredible!!

May 8, 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Glad to be of service and thank you!

Rated 5 out of 5 stars

Legit Site, Easy refund process

I was wondering if this site was legit or not and I found threads on Reddit saying good things, so I took the chance to buy a DLC because it was 60% cheaper than anywhere else. I had the DLC within 2 minutes of making the purchase. And when it didn't show up in my Ubisoft Connect account, I was concerned. But it turns out I never even looked to see what platform they sell games for and I use xbox and it was a PC game. I explained my situation to their support and they did not hesitate to refund me my money. Not only is this site legit, they are not like big corporation where it is difficult to get a refund. They even gave me a discount code to go purchase a game or give to a friend the games on PC. Great Company there.

May 3, 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Thank you kindly!

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