Gamersheek Reviews 

I ordered a figure (Akagi from Azur Lane made by Kotobukiya.) on the 3rd December, 2024. The figure was listed as in stock and ready to be sent. I bought it outright.

I receive an email on the 5th (Thursday at around 14:00.) December telling me that my order has been despatched and in the hands of the courier. I'm off for that week so I expect it to turn up the next day and maybe Saturday at the latest: Gamersheek use next day delivery afterall.

The 10th December arrives, no figure and so I finally check the tracking to see where it is.

"We're expecting it
The sender has advised they have despatched your item to Royal Mail."

Is what it STILL says on the website.

I send an email to Gamersheek and they say it's "strange" and will look into it. (Still the 10th.) It is now the 12th and they still haven't got back in touch with me.
I've contacted Royal Mail and they have said it is not in their system.

This is just shockingly bad practice; on their inhouse style tracking it says the figure was despatched even earlier!

Edit: They Refunded, and I believe without even looking into it which makes me believe they never sent it to begin with (despite telling me it is in the hands of the courier.).
What's even worse is that I had to chase this up.

I will now never know what even happened and if it could happen again. First mention of refund and they jumped at it. Very irresponsible business practices. You wouldn't issue a refund if you believed it to be on the way to the customer, surely?

The figure was of my favourite anime character too, so I am absolutely gutted. I shan't lie.

Useless communication, items didn’t arrive for weeks and after all that one item got refunded. I sent many emails and ended getting a reply on messenger.
Overall very poor communication

After I was concerned over a dispatch date, they refunded my purchase and still dispatched the item. Will be ordering again for fantastic customer service

sell official products with free shipping that arrives at my residence in the same week.

I pre ordered a nendoroid back in January this year, which was due to release in July. However Gamersheek didn't have it on release! They've delayed the dispatch date multiple times and now I'm being told I won't get it until the end of October because apparently that's when their supplier gets it?? What was the point in me pre ordering then?? I could've just bought it elsewhere if that was the case, it was available in other online retailers on release!

Also my past 2 orders with them, I've had to literally remind them to send me my orders via email, as they just forget! I used to like this site but it's gone downhill so bad. I've also noticed the items on their site are more expensive too. In future I'm just going to order directly from Goodsmile, at least with them I'll get it on release day and for cheaper!

I hate to leave a bad review but I feel I'm justified to leave a warning for anyone else thinking of preordering off the website. I want to start that their physical stores have never given me an issue and i've had a nice time in them, but when I preordered a figure it arrived over 6 months late and damaged. Firstly in august of 2023 i preordered a figure due for release in 1-2 months (i cant remember the exact month) along with a figure in stock online and choose to have them delivered at the same time to save on costs and didn't mind waiting, the preorder time came and went and I didn't really mind knowing how many issues can occur with preorders and when i finally decided to contact them in january 2024 it had been a couple months where the figure i was waiting for had came to their website but was now listed as sold out but i hadn't been contacted at all by the company to inform me of any delays or of news of my other item. They responded quickly saying they would look into the preordered item but in the meantime would sent out the in stock item i was happy with this and waited a month before I had to email back because i had neither received the in stock item or had any news on the preorder. They took nearly 20 days to respond to this second email. I received my in stock item and waited, i was contacted again in late march saying they'd chased up my item and should have it in the coming weeks, i had to email again mid may because all i had was silence they responded to this email the next day saying they had received the item last week and that they were sending it out for delivery. I received the item that month just for when i finally got to open up this £90 figure (i know as figures go this isn't too expensive but it was a big purchase for me i had to save up for) and it was broken the arm was snapped off, it was an easy fix with glue but it just felt like rubbing salt in the wound of having to wait half a year for the figure. I'm not mad at the delay and the customer service employee I had corspondance with was lovely but though out all i was asking for was just more updated on my item just wanting to know what was happening with my items and it makes me wonder if they would have relised my order was lost at all if i had contacted them. Sorry for the novel I just needed to get my experience out.

tldr half a year for order to arrive with no contact without me emailing first just for item to arrive broken

4th purchase now, and yet again completely satisfied with service! Can't recommend this store enough. Hugely appreciated.

Extremely quick delivery and the product was in perfect condition. Would highly recommend!

Used these guys a few times and I’ve found their service great every time. Any questions I’ve had about releases dates or when they expecting a order in they always got back in a day and always helpful and polite

Third time buying from Gamersheek, and they continue to be awesome! Well packed, speedy dispatch and I love my little Nendoroid, just too cute! Highly recommend this store.

I've made 4 separate orders from this company and all have arrived in perfect condition and in good time. Can't recommend enough!

I had an issue where I put in the wrong address, however, customer service were really kind and they got it sorted quickly! The figure came perfectly.

Good quality statue, packaged well and fast delivery

The parcel wasn't moving after dispatch around 3 weeks. But it was delivered in 1 week after i contacted post company and Gamersheek. Thanks for your support gyus!

Really great company, very competitive prices and very good customer service.

I had an unfortunate accident where a small accessorie on my statue got damaged. Gamersheek contacted the supplier for me and now my statue is as good as new.

Thank you once again.

Great communication and fast dispatch

The ordering process was quick and easy but one of my items came damaged in the box.

I have ordered nendoroids from Gamersheek multiple times this year, and they have always delivered. I can vouch for their claim in dispatching in-stock orders within 72 hours and special order products within 21 days. Sometimes in stock orders are even dispatched the next day. All my orders came well-packed and arrived in good condition. Prices are also one of the most competitive around in the UK. I personally like the reward points system as well. GS is really my go-to in the UK! Definitely recommend purchasing from them.

Always fast dispatch and well packaged, great service all around!

Purchased product at standard retail price, by the time gamersheek had notified me they weren't going to forfil the preorder 3 months later and the item is 4 times the price elsewhere and I can't afford to buy it leaving my due to be full collection unfinished.