Gamersheek Reviews 

1,400
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

I had some issues with my order. To be honest I think there must have been an issue because my product was over a week late. After some brief and dodgy communication with one member of staff I eventua... See more

Rated 5 out of 5 stars

Absolutely amazing service. I ordered the Mizuki Akiyama prize figurine I'd been hunting down for months, while I was unsure because I'd never ordered a figure online before I decided to trust it. Sh... See more

Rated 5 out of 5 stars

I've used Gamersheek multiple times over the past couple of years for different Pop Up Parades. Preorders aren't always the quickest but if you're willing to wait a year for them to be made to begin... See more

Rated 5 out of 5 stars

I have ordered nendoroids from Gamersheek multiple times this year, and they have always delivered. I can vouch for their claim in dispatching in-stock orders within 72 hours and special order product... See more

Company details

  1. Collectibles Store
  2. Anime Club
  3. Figurine Shop
  4. Toy Store
  5. Video Game Store

Written by the company

Here at Gamersheek, we believe there is a better way to do retail. A more valuable, enjoyable way where customers are earned rather than bought. We’re obsessively passionate about our products and we know you are too and our mission is to help as many customers get the items they want at the best possible prices, whilst delivering industry leading customer service. We don’t just focus on one product, we are building an empire from companies such as Good Smile Company, and products ranging from nendoroids to video games!


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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4.2

All reviews

(1,400)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Person who helped (think was the owner) was very patient and informative. Went out of their way to help.
item was well packaged, dispatched nearly immediately and arrived very quickly.
Was looking to fill the hole that animegami going down caused, and think have found a new place with equal-superior customer service, and better prices.
Be patient with waiting for email replies, I think the owner is currently working on their own. And if so they're doing an amazing job. Hope they can get help soon.
Look forward to ordering again

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

No issues

First time purchasing a statue from Gamersheek and I definitely recommend!

Initially the communication from CS was slow but once I chased this up I received a response the same day!

I had ordered a Special Order Product which has slower delivery but still arrived quickly within 3 weeks (which I think is a good delivery time for these types of products).

I have no complaints and will definitely purchase from them again!

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Good Communication

I bought an anime figure from them. Good communication. The manager(?) replyed to my email very quickly and immediately sent out the payment link of my preorder. Though there might be some delay with the time (which is completely understandable, preorder and shipping from Asia and stuff). My order turned out well and the item was delivered in one piece. Will probably buy from them in the future if I catch my eye on another item. Thank you!

August 8, 2023
Unprompted review
Rated 2 out of 5 stars

My product came damaged and no help recived

My product came damaged and when I tried to report it I was ignored

July 25, 2023
Gamersheek logo

Reply from Gamersheek

Hi Audreen,

Thank you for taking the time to leave a review, apologies, I had been having massive email issues, and I only posted it on Facebook as that is where most customers contact me through.

Can you please send me images of the damage and I will get this resolved.

Thanks

Regards

Rated 5 out of 5 stars

Product arrived Faultless

Product was absolutely faultless and genuine, packaging made it arrive without as much as a dink on the box. Royal Mail delayed delivery by a week and almost made me drop a star, would recommend the seller used a more reliable courier.

June 26, 2023
Rated 5 out of 5 stars

I've pre-ordered quite a few things…

I've pre-ordered quite a few things from them.now and the always fulfill the order right when they'd at they will. Dispatch is always quick and when messaging support to check on an order the respond quickly and answer all questions thuroughly.

June 25, 2023
Rated 5 out of 5 stars

I had an issue with my package I needed…

I had an issue with my package I needed to have my stuff delivered separately however I forgot to separate it at checkout.
So, I emailed gamersheek to see if they could help and the next day they emailed back saying they had sorted it for me
Absolutely amazing customer service

June 25, 2023
Rated 5 out of 5 stars

I had a great experience

I had a great experience, delivery time was quite fast and the product itself is amazing. Great packaging aswell it was very secure and safe, definitely recommend.

June 25, 2023
Rated 4 out of 5 stars

Nice!

Not bad, first time purchase everything looks great just had to wait alittle for dispatch but think I ordered at busy time but definitely was worth the wait!

June 7, 2023
Rated 5 out of 5 stars

First time customer, super happy with service.

First time customer, first order with this company. Purchased a high end statue (Iron studios Jaws). My most expensive purchase in my life and I was quite anxious nonetheless. This is due to being a 1/6 collector for many years and seeing sellers fold, bad comms etc. So something far more expensive, I was nervous.

From the get go, they had great comms answering a few questions. Placed the order and expected delivery late summer. However out of the blue I received a really nice email to say it had arrived at the warehouse, would be delivered two days later and wished me well with the statue. I thought it was very humble and meant a lot. Let alone surprised it came so early.

Delivery received a time slot of an hour, so no waiting in (result) and arrived perfectly.

Although I need to sort out a place for it to go, I had a check over and was shocked at the quality. It's a beast, super heavy and so much to look at.

I can't speak highly enough of this company. It will be my go to for future statue purchases (getting out of 1/6 a bit). Highly recommended and thank you for sorting out my centre piece (favourite film since a kid) statue of Jaws.

Thank you.

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Responsive customer service and exceptionally well packaged items

I've bought two items from Gamersheek now, and have contacted their customer service email several times to get information on their packaging practices and cancellation policies. They've been incredibly helpful, patient and quick to respond each time. It's obvious that they are also genuine fans of their own product because they take care in their service.
These are collectable items, and they make sure to send them to you in secure boxes with ample bubble wrap inside and air bags to give it the highest chance of reaching you without damage. My two orders from Gamersheek arrived with ZERO bumps and dings on the product packaging.

On top of all of this, their prices are very reasonable when compared to other similar stores, and items are dispatched quickly when in stock.

June 14, 2023
Unprompted review

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