The Gamesmen Reviews 

528
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently mention the impressive variety of products available, noting that finding what they need is remarkably easy. Buyers also appreciate the reasonable prices and regular sales that make purchasing collectibles and games a joy. Additionally, people constantly praise the remarkably fast shipping and efficient order dispatch times provided by the team. However, some people mentioned that orders occasionally arrived damaged due to insufficient packaging protection or missing bubble wrap. A few consumers also pointed out that items sometimes suffered from unexpected defects, stains, or bent retail boxes upon delivery.

What people talk about most

Product

People report high satisfaction with the product quality, mentioning that items arrived as described in neat... See more

Price

Customers consistently note positive experiences with price, highlighting that the items are well priced,... See more

Service

Customers had positive experiences with service, frequently praising the fast postage, reliable assistance,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought Super Mario Galaxy for Nintendo Switch from The Gamesmen, and everything arrived quickly and without any problems. The website is really convenient for searching for games: I entered my... See more

Rated 5 out of 5 stars

Shopped with Gamesmen several times and have never had an issue. Always quick to post. There's usually only up to one working day wait between order and postage - there's a "skip the queue" pay extra... See more

Rated 5 out of 5 stars

I was attempting to make a purchase from uk as a gift for my son in Australia. I got in a bit of a muddle but was given some excellent advice from this company and their excellent communication left m... See more

Rated 5 out of 5 stars

Quick shipping, notified of packing, ready to ship, shipped and arrived. I've dealt with The Gamesmen since 1984 with my Commodore 64 and haven't looked back. Always a pleasure to deal with. The T... See more


Company details

  1. Video Game Store
  2. also in
  3. Children's Toys Store
  4. Game Store
  5. Toy Store

Information provided by various external sources

Australia’s longest operating independent video game retailer. Open 7 Days. Est. 1982. Fast Delivery. Call 02 9580 9888. Shop online or in store for all your gaming needs, including Video Games, Consoles & Accessories (for PS4, Xbox One, Nintendo Switch, PC, Retro and more), Board Games, Tabletop Games & Puzzles, Toys, Pop Culture Merchandise, Gifts and more... The Gamesmen has a clear focus on continuing to deliver quality service, the extensive product range and the enjoyable shopping experience that has made us famous all these years. We will always do our utmost to offer the best possible deal combining price, service and the right product.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

528 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(528)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Impressed

I found exactly what I was looking for on the website, ordering and paying was seemless.
Super fast delivery the very next day, couldnt be happier.

October 15, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing for sim racing

Very disappointing. I drove an hour to the store . The items The website says are on display or in stock are not in store. Being a customer since the 80's is will now purchase items from other places. You missed out on a sim cockpit sale.. thank you to fanatec for looking after me..

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

One of the best experiences I have had…

One of the best experiences I have had when ordering collectables. Such kind and understanding support team. I asked for a mint box and for it to be placed inside the protector I bought with it, they also shipped with bubble wrap and paper filler. It came in perfect condition. Recommend this store!

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Always excellent service

Always excellent service from The Gamesmen and very quick delivery of purchases. Great selection of products and reputable brands at great prices. So glad we found them.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

The Gamesmen absolutely ROCK !

You guys at The Gamesmen absolutely ROCK! I ordered the sonic Shadow plush late Sunday night and received it Thursday here in VIC. I am thrilled to receive this as it is a birthday present for a grandchild this weekend. Your price is great too. Delivery from AusPost is very good. Kept me updated of my order during transit.
Package was good and clear labeling.
The Gamesmen had exactly what I needed where the shops had failed. I highly recommend looking at The Gamesmen website before venturing out to the shops.
One very happy and lucky grandchild will be thrilled to cuddle up to Shadow.

August 20, 2026
Unprompted review
Rated 1 out of 5 stars

New Item came Damaged scratched and…

New Item came Damaged scratched and scuffed looking like a used item.
Postage was excessive considering the item was small and light weight
Seller has 52 cases of similar negative feedback on EBay for customers receiving damaged or badly packaged goods with high postage.
It appears seller knowingly posts items in poor condition without care of customer satisfaction
I was offered $5 refund or a return which was not at all convenient for my circumstances.
Big thumbs down for this purchase

August 19, 2026
Unprompted review
Rated 3 out of 5 stars

Forgot to send order

I purchased a number of games in one go, and added an extra one after my original order. I contacted the company through their contact form and engaged in an email conversation afterwards. Different people replied and even though I gave clear directions my order failed to be shipped until approximately a week later after I emailed the company in regards to it’s whereabouts. It was a little bit disappointing with such a large order to not receive a small price match. Ordinarily this wouldn’t have bothered me so much but given I ordered about 12 games it was really disappointing.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great range of ideas for gifts

Great range of ideas for gifts that you can’t always find in local shops at very reasonable prices.Good communication through email & text from purchase to delivery. Prompt delivery securely packaged. 100% reliable every time I use them. (I live in WA)

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

I had a terrible and upsetting…

I had a terrible and upsetting experience ordering from this shop.I checked out my order on July 2, 2026 and received a confirmation and tracking number the next day. The tracking information said my parcel would arrive on July 6 (Monday).I was eagerly waiting for it but it never arrived.I followed up multiple times but no parcel showed up.Finally on July 15, 2026, Australia Post emailed to confirm the parcel was lost in transit. I’ll never order from this shop again because it caused me so much anxiety and stress.

July 2, 2026
Unprompted review

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