Gamesplanet Reviews 726

Bought an ASUS product during the Resident Evil Requiem promo. When I tried to use promo code it said it cannot be used. I contacted GamesPlanet support and they were quickly able to solve my issue. Great customer service.

Wow what can I say this company actually values their customers and always answering to those in need as quickly as possible i also love their pricing on many digital goods their staff and service is non matched!

Had to ask for a manual confirmation of my mail since I wasn't receiving my confirmation email. It was done only a few minutes after sending an email to their support.
I could activate my key right after that.
Everything's fine.

The support team responded quickly to resolve a minor issue, and I was able to get my game without any problems

Gamesplanet has great prices compared to the ,for example, Steam. Crimson Desert was -10% off and i bought it. But ,sadly Pearl Abyss forgot to mention before launch that the game wont launch on the ARC gpus so when i activated the game just wouldnt launch. Intel gpus just got blacklisted. So i wrote up to the support through the mail (since game was already activated) and Mister Rafal from the customer support was super helpfull and friendly during our short exchange! He said that Refund is possible in this request but also proposed to use GeForce Now to play the game. Since i dont like Cloud gaming i declined and his next response was super fast ,and fulfilled my request. I can't recommend enough the platform , from super deals and fast key delivery to very helpfull and friendly customer support!

Instant help with any problem, excellent user experience.

After hours of support from customer service with Asus trying to get a game key, I emailed Gamesplanet about the situation 1 time and they resolved my issue. They also offer cheap games and I will definitely be buying from them again!

Had issues with claiming my game i got when i bought my ASUS ROG motherboard, I sent them a mail and they had quick and clear response and got me sorted within 24hours very great support from the guys

I got great helpful support from Anton, It was fast and the helper was patient.

I had a problem with the verification email and my account of steam and they solved it in less than 5 minutes.
100% accurate help.

Support responded quickly to my question about a game key's availability and informed me when it was made available again. I bought various games on this platform without issue before so I recommend it.

I accidentally activated the wrong edition and contacted support. Even though activated products are usually non-refundable, they made a one-time exception and offered a full store credit refund. The response was quick, professional and very fair.
Highly appreciated.

Best customer service! Cheers to Rafal.

Would definitely be buying more games through here in the future.

Usually I have no trust in discount site. This one has a proper customer service and is very clear on its offers.

I had an issue with a game I bought in the wrong zone. Support was very re active and switched it to the proper one in no time.

I recommend it

Easy and clean ,very useful

gameplanet its awesome. love the support! alot of games keep up the good work gameplanet!!!!

Customer service is incredibly fast. I live in Turkey, and despite the time difference, I received a response with my problem resolved within 20 minutes of sending an email at 7:40 PM. I am very satisfied with Gamesplanet and recommend them to everyone; you can trust them without hesitation.

Got exactly what I ordered and had the fastest, most pleasant customer service experience via email I've ever had.