I have had to miss 3 days of work (and maybe more as the problem is still not resolved) due to their inability to do their job. The first day I missed was for the regular check-up, so I'm not counting... See more
Company replied
Location
Switch location9 bis rue de Liège, ZAC de La Petite Villedieu, 78990 Élancourt, Île-de-France, FR
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See what reviewers are saying
Bonne service
RAS: dépannage rapide et efficace.
Service impeccable !
Company replied
Company details
- Heating Equipment Supplier
- Air Conditioning Repair Service
- Energy Equipment and Solutions
- Boiler and Heating Service
- Plumber
- Repair Service
Written by the company
Garanka est née en 2010 de la volonté de professionnels du chauffage de se regrouper autour de valeurs et d’engagements communs. Acteurs historiques de la maintenance et du remplacement d’appareils de chauffage dans leur région, les sociétés membres dont certaines ont fêté leurs 50 ans en 2013, ont toutes basé leur réussite sur la proximité avec leurs clients et la qualité de leurs prestations. Nous sommes présents dans plus de 45 départements et comptons une équipe de plus de 800 employés. Notre objectif premier c’est la satisfaction client, c’est pourquoi nous avons mis en place une enquête de satisfaction permanente depuis 2012.
Besoin d'accompagnement et de service ?
Written by the company
- 📢 Hausse de la TVA sur les chaudières en 2025 !
- Le projet de loi de finances 2025 prévoit la hausse de la TVA sur l'achat et l'installation de chaudières gaz dés le 1er janvier 2025... Contactez nos équipes pour évoquer le remplacement votre équipement avant la hausse !
- Adeptes des services en ligne 🌍 ?
- Avec Garanka vous pouvez nous contacter en agence ou par 📞, mais également réaliser la plupart de vos actions sur votre espace client (date de RDV, achat, consultation de documents...)
- Besoin d'accompagnement pour vos aides financières 💶?
- Nos équipes vous accompagnent pour vous renseigner sur votre éligibilité aux aides financières. Autre bonne nouvelle 🌞 Garanka prend en charge tout l'administratif et déduit directement les aides de votre facture !
- Garanka, ce sont 40 agences proches de vous 📍
- Rendez-vous sur Garanka.Fr pour découvrir nos services et nos agences.
Garantie
2 ans de garantie sur votre matériel
Pour toute nouvelle installation, 2 ans de garantie sont inclus. Vous pouvez également profiter de l'extension de garantie de 3 ans pour avoir 5 ans de tranquillité !
Contact info
9 bis rue de Liège, ZAC de La Petite Villedieu, 78990, Élancourt, Île-de-France, France
- 0130542727
3.8
Great
413 reviews
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Reply from Garanka - Elancourt
Bonjour,
Un grand merci pour votre retour positif sur la qualité de notre service.
Bonne journée,
L’équipe Garanka
I have had to miss 3 days of work
I have had to miss 3 days of work (and maybe more as the problem is still not resolved) due to their inability to do their job. The first day I missed was for the regular check-up, so I'm not counting that day. The technician said that there was something wrong and we had to change the thermostat to have proper heating and hot water. So I missed a day of work to have that installed and it turns out it wasn't needed. Another technician had to be called in to take a look (second day of work missed because they don't know what they are doing). He ordered some pieces and was supposed to come back today but they decided to change the time of the appointment without notifying me (third day of missing work). Even though I called out of work for the appointment today, I will have to miss yet another day of work do to their lies and incompetence. And this isn't even considering the hundreds of euros that have been spent on the equipment they say I need. Needless to say, avoid them at all costs.
March 10, 2025
Unprompted review
Reply from Garanka - Elancourt
Hello, we are sorry for this bad experience and understand your dissatisfaction. Could you please provide us with your customer number so we can escalate this to the concerned agency? Best regards, The Garanka team
Bonne service
March 18, 2023
Intervention parfaite
July 22, 2022
Intervention parfaite
June 29, 2022
Intervention impeccable
March 3, 2022
Intervention très professionnelle.
December 27, 2021
bonne intervention
October 25, 2021
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